Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Jennifer Shannon

Old Coulsdon,Surrey

Summary

I am a dedicated and kind hearted professional with expertise in disability rights advocacy, conflict resolution, and autism and dementia support. I have also successfully volunteered within a primary school supporting a class teacher which demonstrated my ability to work with young age groups, and have previously volunteered with disadvantaged adolescents at a youth club. I am comfortable and confident to work individually or as part of a team, and in my present role I have I excel at both I have a passion for supporting vulnerable members of the community particularly in public environments. I always demonstrate excellent communication skills, both verbal and written, alongside efficient time management and a strong work ethic. I enjoy striving for a high quality of service delivery. I am proficient in risk assessment and have basic IT competency. I aim to leverage these skills towards enhancing support services for any individual or group who have a need for assistance.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Senior support worker

Croydon Mencap
Croydon, Greater London
04.2019 - Current

Supporting disabled adults and their families.

Liaising with social services and housing providers.

Conducting risk assessments and recognising risks and hazards.

Escorting clients on public transport and driving the charity minibus.

Promoting dignity and equality.

Managing challenging behaviour.

Conducting meetings with clients, families, social workers and other professionals.

Maintaining accurate records or progress, incidents and medications.

Responding with appropriate speed to emergencies, with a priority for safety.

Helping clients to recognise challenges and, with support, look for solutions.

Making my client's days fun and happy.

Having a continuous awareness of Safeguarding and all company policies both old and new.

Completing regular training such as First Aid and Safeguarding.

Active Committee Member (Voluntary)

Community at Tollers
Old Coulsdon, Greater London
04.2010 - Current

Supporting members of the local community to access services.

Community building, encouraging new groups and clubs and assisting with the expansion of established groups.

Helping to ensure that Community Centre facilities are maintained and safe.

Seeking local views to enable the committee of volunteers to best serve residents needs when advocating for improvements in the local area and local services.

Facilitating meetings of local residents, Local Authority Representatives and a wide variety of Croydon based initiatives and charities.

Communicating regularly with local Councillors and Local Authority Managers to find solutions to local problems.

Practical assistance such as leaflet delivering and litter picking.

Education

GCSEs - I achieved 8 O Level passes at good grades, including Maths and English Language

The Old Palace School
Croydon , Greater London
09.1979 - 07.1984

Skills

Excellent communication skills, verbal and written


Disability Rights Advocacy


Conflict resolution and very patient in difficult situations


Efficient time management


Good work ethics


Basic IT competency


Risk Assessment knowledge


Autism support experience


Dementia support experience














Certification

I have multiple certificates showing my proficiency in my senior support role and was this year awarded an individual certificate of appreciation from my current employer, accredited by the director of Learning Disability Alliance Croydon.

Timeline

Senior support worker

Croydon Mencap
04.2019 - Current

Active Committee Member (Voluntary)

Community at Tollers
04.2010 - Current

GCSEs - I achieved 8 O Level passes at good grades, including Maths and English Language

The Old Palace School
09.1979 - 07.1984
Jennifer Shannon