Jennifer Sandhu
Hambleton
Summary
Accomplished Customer Service professional with a proven track record at Ai Claims Solutions PLC, enhancing customer satisfaction and loyalty through exceptional problem-solving and communication skills. Spearheaded initiatives that significantly reduced complaints, demonstrating a strong ability to lead and improve team performance. Expert in customer service and adept at fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Ai Claims Solutions PLC
07.2006 - 07.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Worked my way up through the ranks from a Customer Service Advisor through various departments to gain specialist knowledge to support me in my career
Repair Network Manager
Ai Claims Solutions PLC
02.2004 - 07.2006
- Identified departmental needs and made suggestions regarding technical direction.
- Managed a bespoke team of 12 people to liase with repair shops to repair customers vehicles who have been in car accidents
- Work to targets set to achieve outstanding levels of customer service
Customer Service Advisor
Ai Claims Solutions PLC
01.2002 - 02.2004
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving
- Consistently the top performer in the team exceeding all targets set
Administrative Assistant
Reeds Rains Estate Agents
03.2000 - 01.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Greenlands High School For Girls
Blackpool07.1999
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Excellent communicator on all levels
Travelling, Reading and spending time with my family qir
I love to travel and have been lucky enough to see many parts of the world. Travelling is my passion but i also love to read and spend time with my children Evelyn and Jacob , who are twelve and ten respectively
Timeline
Customer Service Manager
Ai Claims Solutions PLC
07.2006 - 07.2011
Repair Network Manager
Ai Claims Solutions PLC
02.2004 - 07.2006
Customer Service Advisor
Ai Claims Solutions PLC
01.2002 - 02.2004
Administrative Assistant
Reeds Rains Estate Agents
03.2000 - 01.2002
Greenlands High School For Girls
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