Jennifer Rathband
Birmingham,West Midlands
Summary
Experienced professional focused on providing comprehensive housing support to individuals in need. Capable of addressing clients' complex needs through compassionate care and tailored assistance. Skilled in fostering strong community connections and advocating for sustainable housing solutions.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Housing Support Worker
GreenSquare Accord
Birmingham, West Midlands
11.2022 - Current
- Provided emotional support to residents, promoting a sense of community and security.
- Ensured safety and wellbeing of tenants through regular property maintenance checks.
- Assisted in finding suitable accommodation for homeless individuals, contributing to rehousing success rates.
- Facilitated smoother transition into independent living by providing life skills training.
- Coordinated with local agencies for additional care services, enhancing resident's quality of life.
- Increased tenant's self-sufficiency with budgeting advice and financial planning sessions.
- Developed personalised care plans to meet individual client needs.
- Maintained accurate records of client interactions, ensuring continuity of care.
- Conducted initial assessments on incoming clients, aiding in appropriate service provision.
- Liaised with mental health professionals for optimal resident support and care coordination.
- Addressed conflicts between tenants effectively, fostering a harmonious living environment.
- Managed emergency situations promptly whilst adhering to policies and procedures.
- Identified risk factors in living environments; implemented preventative measures promptly.
- Actively participated in staff meetings; contributed valuable insights towards improving service delivery.
- Oversaw timely rent collection from tenants; ensured smooth operation of the housing unit.
- Carried out regular planning reviews and assessments, ensuring service users receive best-possible support.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
- Developed and implemented target client support plans, carrying out thorough risk assessments in line with HHSRS regulations.
- Managed a large caseload of 27 clients covering varied needs, including mental health, homeless and alcohol misuse issues.
- Helped service users to gain ability to function independently in society.
- Collaborated with external support providers to maintain good care continuity.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Monitored client progress and adapted support programmes to meet changing needs..
- Recruited clients for programmes based on their needs.
- Assisted service users to obtain and access community resources.
- Listened to clients' current struggles to signpost relevant support.
- Identified key client needs to develop targeted support programmes.
Senior Support Worker Homeless housing
Clifton Housing project
Birmingham, west Midlands
02.2022 - 11.2022
- Provided exceptional emotional support to clients, leading to improved mental health.
- Developed comprehensive care plans for enhanced client wellbeing.
- Managed challenging behaviours of clients, resulting in a safer environment.
- Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Conducted risk assessments consistently, minimising potential hazards.
- Implemented safeguarding procedures diligently, fostering a secure environment.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for clients.
Support worker
Lifeways Group
Birmingham, West Midlands
09.2019 - 02.2022
- Enhanced wellbeing of clients by providing emotional support and companionship.
- Encouraged social integration by facilitating community involvement opportunities.
- Assured safety measures were met to prevent falls or accidents.
- Provided transportation for medical appointments, ensuring timely arrival.
- Administered medication according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted with mobility issues enabling easier movement around the home.
- Participated in regular team meetings, enhancing quality of care provided.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Assisted service users to obtain and access community resources.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Supported clients with rehabilitation and socialisation in community settings.
- Listened to clients' current struggles to signpost relevant support.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Identified key client needs to develop targeted support programmes.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
Sales assistant
Johnstones Decorating Services (PPG Industries)
Birmingham, West Midlands
05.2015 - 09.2019
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
Shop assistant
Cost Cutter
Birmingham, West Midlsnds
03.2008 - 05.2015
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Improved product visibility with strategic shelf arrangements.
- Assisted customers in finding desired items to enhance their shopping experience.
Education
Certificate - See Below
Work Based - Green Square Accord
BirminghamDiploma of Higher Education - Counselling Skills
NCFE
Solihull. UK 09.2015 - 07.2016
GCSEs - Commerce
Turves Green Girls School
Birmingham, UK 09.1986 - 05.1988
GCSEs - English Language
Turves Green Girls School
Birmingham UK 09.1986 - 05.1988
GCSEs - English Literature
Turves Green Girls School
Birmingham, UK 09.1986 - 05.1988
GCSEs - History
Turves Green Girls School
Birmingham, UK 09.1986 - 05.1988
Skills
- Risk Assessments
- Detailed record-keeping
- Case Management
- Social care
- Empathetic communication
- Mental health awareness
- Support coordination
- IT Proficiency
- Accurate and efficient data input
Affiliations
- History of Birmingham
- Ghost hunting
- Avid Reader
- Holistic Therapies
- Dancing
Languages
English
Upper intermediate
Certification
Through my counselling training and ongoing life training i have the skills that are not assessed via written examinations but through practice.
Some of these are:
Active listening skills, non judgemental attitude, empathy, patience, trustworthiness, reflection, optimism, good inter personal skills. professional boundaries. I am still eager to learn and enhance my skills and I'm not afraid to ask for support when needed, in a personal or a professional aspect.
Timeline
Housing Support Worker
GreenSquare Accord
11.2022 - Current
Senior Support Worker Homeless housing
Clifton Housing project
02.2022 - 11.2022
Support worker
Lifeways Group
09.2019 - 02.2022
Diploma of Higher Education - Counselling Skills
NCFE
09.2015 - 07.2016
Sales assistant
Johnstones Decorating Services (PPG Industries)
05.2015 - 09.2019
Shop assistant
Cost Cutter
03.2008 - 05.2015
GCSEs - Commerce
Turves Green Girls School
09.1986 - 05.1988
GCSEs - English Language
Turves Green Girls School
09.1986 - 05.1988
GCSEs - English Literature
Turves Green Girls School
09.1986 - 05.1988
GCSEs - History
Turves Green Girls School
09.1986 - 05.1988
Certificate - See Below
Work Based - Green Square Accord
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