Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jennifer Pollitt

Driffield,East Ri

Summary

Dedicated and compassionate individual with strong communication skills and organisational abilities, coupled with experience in customer service and administrative tasks. Possesses ability to handle sensitive information with confidentiality and ease, ensuring smooth daily operations and client satisfaction. Ready to contribute positively and create welcoming environment in a receptionist role.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Front Desk Manager & Host

Highfield House and Grounds
Driffield, East Riding of Yorkshire
07.2022 - Current
  • Managed front desk operations, ensuring smooth running of daily activities.
  • Coordinated with housekeeping staff for timely room availability.
  • Implemented new strategies for improving front desk operations efficiency.
  • Provided excellent customer service to all guests, resulting in high levels of satisfaction.
  • Cooperated with management on implementing new policies aimed at enhancing service delivery.
  • Developed strong relationships with repeat customers through friendly and professional interactions.
  • Managed room bookings efficiently, avoiding double bookings or overbooking scenarios.
  • Maintained orderliness at the front desk area, presenting an organised image to guests.
  • Contributed to revenue growth by promoting additional services offered by the hotel.
  • Controlled cash and credit card payment transactions at the front desk.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Responded to telephone, email and in-person enquiries regarding reservations, hotel information and guest concerns.
  • Handled tasks and responsibilities for front office employees when the team was understaffed.
  • Checked guests in an out of the hotel, made reservations and processed payments.

Deputy manager

B&M Retail
Bridlington and Beverley, East Riding of Yorkshire
08.2018 - 07.2022
  • Collaborated with the manager to achieve organisational goals.
  • Supervised team members for optimal task completion.
  • Managed a store team of 40 with a proven record of ability to deliver KPIs within a fast paced retail environment.
  • Balanced till at end of day, maintaining accurate records.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Greeted customers entering store and responded promptly to customer needs.

Conference and events supervisor

York CVS
York, North Yorkshire
10.2016 - 08.2018
  • Drafted detailed reports post-event, providing insights on areas requiring improvement.
  • Boosted client satisfaction by efficiently co-ordinating all aspects of conference and event planning.
  • Scheduled meetings and appointments for efficient time management during event preparation process.
  • Maintained strong relationships with clients, leading to repeat business opportunities.
  • Developed marketing strategies for increased visibility and reach of the events.
  • Managed a team of staff for smooth running of conferences and events.
  • Handled unexpected issues promptly, avoiding disruptions during ongoing events.

Cash Office Supervisor

B&M Retail
Driffield, East Riding of Yorkshire
10.2015 - 10.2016
  • Enhanced customer service with prompt and efficient transaction processing.
  • Streamlined processes to enhance efficiency in cash management.
  • Reduced errors by conducting regular audits of cash office operations.
  • Maintained up-to-date financial records with meticulous filing system.
  • Managed daily cash flow for smooth operational continuity.
  • Provided training to staff on effective cash handling techniques for improved performance.
  • Oversaw end-of-day reconciliation process for error-free closing procedures.
  • Balanced till, reduced discrepancies significantly.
  • Handled customer queries, resolved issues swiftly and professionally.

Education

GCSEs -

Howden Clough High School
Batley, Kirklees
09.1988 - 06.1993

Skills

  • Front desk operations mastery
  • Staff supervision and training
  • Billing processes efficiency
  • Workflow scheduling
  • Multiline telephone operation
  • Cash handling
  • Customer Service
  • Microsoft Office

Affiliations

  • baking
  • walking
  • reading

References

References available upon request.

Timeline

Front Desk Manager & Host

Highfield House and Grounds
07.2022 - Current

Deputy manager

B&M Retail
08.2018 - 07.2022

Conference and events supervisor

York CVS
10.2016 - 08.2018

Cash Office Supervisor

B&M Retail
10.2015 - 10.2016

GCSEs -

Howden Clough High School
09.1988 - 06.1993

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Jennifer Pollitt