JENNIFER PARSONS
IT Infrastructure & Security Specialist
Irlam
Summary
Accomplished, hands-on ICT lead/specialist offering developed expertise in ICT solutions for improved industry operations. Proficient in diverse system technologies and development techniques, enabling higher operational efficiency and efficacy. Strengths include the ability to communicate, strategise and organise as part of a team and to operate with enthusiasm and initiative as an individual. Also, have excellent communication and documentation skills. A fast and efficient learner with a systematic and logical approach to problem-solving, accustomed to working well under pressure and adhering to strict deadlines with the ability to deliver under pressure & to lead a team of users in the production of shared deliverables.
Overview
31
31
years of professional experience
Work History
Senior IT Security Analyst
Greater Manchester Police
Manchester
01.2023 - Current
- Conducted security audits to identify vulnerabilities.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Performed risk analyses to identify appropriate security countermeasures.
- Recommend improvements in security systems and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Reviewed violations of computer security procedures and developed mitigation plans.
Infrastructure Manager
Calvin Capital Ltd, Calisen Group, inc. Lowri Beck Systems Ltd
Manchester
03.2021 - 11.2022
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played key role in on-going network design, re-evaluation and optimization to keep pace with company growth.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Introduced end-user cybersecurity awareness program, developed slide deck and presented to the business.
- Planned and implemented M365 Defender security for the client across endpoint, email & cloud services
- Worked with Zscaler SME to implement their cloud security & private access platforms for the client
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Infrastructure & Operations Manager
Saunderson House Ltd
London, ENG
07.2020 - 01.2021
- Oversaw six-strong team of engineering personnel.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Participated in system development life cycle from requirements analysis through system implementation.
- Participated in development meetings for high-value customers and business operations updates.
- Facilitated installation processes to deliver project requirements on time.
Technical Services Delivery Manager
OKI Europe Ltd
Egham, Surrey
01.2019 - 06.2020
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Designed and implemented system security and data assurance.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed and monitored installed systems for highest level of availability.
Consultant
Sony Interactive Entertainment Europe Ltd
London
09.2016 - 07.2018
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Designed VDI and VMware infrastructures according to project specifications.
- Facilitated installation processes to deliver project requirements on time.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Consultant
Ingeus
London
03.2015 - 08.2016
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed and monitored installed systems for highest level of availability.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Wintel Engineer
Hewlett Packard Enterprise Services
Hook, HAM
11.2014 - 03.2015
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
Information Technology Manager
Surrey Satellite Technology Ltd
Guildford
01.2004 - 01.2014
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Created storage allocation for new build and existing Windows servers and clusters.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Conducted security audits to identify vulnerabilities.
- Analyzed network traffic and system logs to detect malicious activities.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Worked well in a team setting, providing support and guidance.
Network & Servers Team Leader
Surrey Satellite Technology Ltd
01.2000 - 01.2003
Web Administrator
Townpages Ltd
Alton, HAM
01.2000 - 11.2000
UNIX Administrator
Virgin Net, ENG
London
11.1999 - 12.1999
Computer Support Officer
University of Surrey
Guildford
01.1992 - 10.1999
Electronics Technician
University of Surrey
Guildford
06.1990 - 06.1992
Education
Higher Education - Computing
Farnborough College of Technology
HNC - Electrical & Electronic Engineering
Farnborough College of Technology
Diploma of Higher Education - Electrical & Electronic Engineering
Alton College
Skills
VMware vSphere
undefinedTimeline
Senior IT Security Analyst
Greater Manchester Police
01.2023 - Current
Infrastructure Manager
Calvin Capital Ltd, Calisen Group, inc. Lowri Beck Systems Ltd
03.2021 - 11.2022
Infrastructure & Operations Manager
Saunderson House Ltd
07.2020 - 01.2021
Technical Services Delivery Manager
OKI Europe Ltd
01.2019 - 06.2020
Consultant
Sony Interactive Entertainment Europe Ltd
09.2016 - 07.2018
Consultant
Ingeus
03.2015 - 08.2016
Wintel Engineer
Hewlett Packard Enterprise Services
11.2014 - 03.2015
Information Technology Manager
Surrey Satellite Technology Ltd
01.2004 - 01.2014
Network & Servers Team Leader
Surrey Satellite Technology Ltd
01.2000 - 01.2003
Web Administrator
Townpages Ltd
01.2000 - 11.2000
UNIX Administrator
Virgin Net, ENG
11.1999 - 12.1999
Computer Support Officer
University of Surrey
01.1992 - 10.1999
Electronics Technician
University of Surrey
06.1990 - 06.1992
Higher Education - Computing
Farnborough College of Technology
HNC - Electrical & Electronic Engineering
Farnborough College of Technology
Diploma of Higher Education - Electrical & Electronic Engineering
Alton College
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