Jennifer Otvos

Participate in pre-flight meetings to comprehend duty and position of flight attendants during flight.

• Conducting pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security and safety.
• Coordinated emergency drills to maintain high readiness levels amongst crew members.
• Implemented company policies, ensuring compliance amongst all crew members.
• Collaborated with ground staff to ensure seamless guests transition from terminal to aircraft.
• Greeting guests upon boarding and exiting aircraft.
• Provided personalised assistance to elderly guests or those with special needs, enhancing their journey comfort significantly.
• Serving food and beverages to guests per flight, consistently complying with airline health and safety standards.
• Increased efficiency by effectively managing in-flight inventory and supplies.
• Fostered positive work environment, leading to increased employee retention rates within the cabin crew team.
• Evaluated staff performance, identifying strengths and areas for development.
• Regularly monitoring the cabin throughout flight to verify safety and security.
• Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
• Assured guests comfort throughout the flight by addressing individual needs and concerns promptly.
• Maintaining calmness and composure during emergency situations.
• Respond to guests and mechanical emergencies in appropriate manner.
• Addressed medical emergencies calmly by leveraging first-aid training skills.
• Addressing questions and resolved issues and complaints.
• Prepared cabin and guests for safe landing.
• Following company regulations and rules to promote safe environment for guests and employees.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.

• Achieved MVP by providing consistently exceptional service, excellent team work and always reaching KPIs.
• Assisting customers with product selection and sales, recommending items to increase transaction value.
• Guarantee high levels of customer satisfaction through product knowledge and attentive service.
• Monitoring display stock levels, replenishing for consistently well-stocked sales floor.
• Carrying out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Educating customers on product and service offerings, engaging in special offers and promotions to increase sales. Increased sales by 10%.
• Preparing products for sales floor, steaming and presenting items immaculately for appealing displays.
• Building lasting relationships with clients through customer service interactions.
• Listening to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolving customer complaints and process issues with proactive problem-solving skills.
• Updating product labelling and promotional pricing.
• Developing sporting skills to support team goals and improve personal performance.
• Built strong relationships with teammates, fostering a stronger team dynamic.