Jennifer O'Shea

Currently, I work in the Nursery Support Office as a Customer Experience Team Leader. In this role, I support families as they begin their early years journey, overseeing communications such as email and phone enquiries, managing complaints, identifying and escalating safeguarding concerns, and ensuring a positive and supportive experience for parents engaging with our nurseries.

In these roles, I developed extensive leadership experience and served as the named Designated Safeguarding Lead (DSL), building strong knowledge of MASH and LADO procedures. Alongside this, I took on the role of SENDCo, collaborating with Early Years Advisors, Area SENDCos, and Educational Psychologists to ensure children’s individual needs were met, including successfully supporting a child in securing an EHCP.

I have completed a wide range of safeguarding and compliance training, including online courses in British Values, County Lines, FGM, Child Exploitation, Prevent Duty, and Radicalisation. In addition, I am Paediatric First Aid trained and have undertaken advanced safeguarding training.

My experience also includes participating in several Ofsted inspections, one of which I successfully led as Nursery Manager.

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• Room based practitioner
• Developed and implemented engaging educational activities to enhance children's learning experiences.
• Coordinated daily routines and schedules to ensure smooth operations within nursery setting.
• opened and close the nursery
• Keyworker for a group of children
• experience with children aged 0-5 years
• Administered prescribed medication
• showed prospective families around the nursery setting.