JENNIFER MUSTOE-CASTLE
Nottingham
Summary
Strategic leader with expertise in organisational development, operations, and financial management. Specialises in team development, corporate partnerships, and stakeholder engagement. Experienced in programme design, multi-site delivery, governance, and impact reporting, with a focus on social impact and evidence-led practice. Drives social impact through effective programme execution and collaboration.
Overview
1
1
Certification
13
13
years of professional experience
Work history
Chief Operating Officer
3Pillars Project CIO
2020.01 - Current
- Played a leading role in the charity’s growth from annual income of less than £100,000 to £650,000, contributing across organisational strategy, fundraising, partnerships and delivery.
- Lead organisational operations and programme delivery for a growing charity supporting people affected by the criminal justice system through sports based mentoring. Work closely with the CEO and trustees to translate strategic priorities into effective delivery, sustainable growth and measurable social impact.
- Oversee operational financial planning, budgeting, forecasting, expenditure monitoring and resource allocation across a budget exceeding £650,000.
- Strengthened operational systems, quality assurance, reporting, policies, and safeguarding processes, ensuring consistent programme delivery and enhancing organisational accountability.
- Led multidisciplinary team of approximately 15, overseeing recruitment, induction, performance management, and professional development to enhance team effectiveness and operational performance.
- Developed GAMEPLAN into a three-stage pathway encompassing in-custody delivery, resettlement support, and an ongoing leadership community, enhancing support for individuals affected by the criminal justice system.
- Developed the charity’s Theory of Change and helped shape its Social Return on Investment work, strengthening the link between programme activity, outcomes and longer term social value.
- Led the development of the Midlands as a new delivery region, building the operational foundations and partnerships needed to establish delivery beyond the charity’s original footprint.
- Work across frontline delivery, senior leadership and trustee reporting, ensuring strategic decisions are informed by delivery experience, evidence and organisational capacity.
- Bring a strong high performance mindset to the work: setting clear expectations, reinforcing accountability and creating the conditions for people to work with clarity, autonomy and purpose.
- Developed and managed relationships with corporate partners including PA Consulting, Macquarie, BNP Paribas and ClearScore, alongside sporting and sector partners.
- Work with funders, trustees, corporate partners and public sector stakeholders to support effective partnerships, credible reporting and programme development.
- Work with more than 10 National Governing Bodies of sport and a broad range of criminal justice stakeholders, including prisons, statutory agencies and referral partners.
- Secured a PhD studentship and supported a Civil Service secondment, strengthening the charity’s learning, research and public sector connections.
- Strategy, growth and organisational development
- Leadership, operations and performance
- Partnerships, profile and external engagement
Partnerships Manager
Dallagio RugbyWorks
2019.01 - 2020.01
- Managed corporate partnerships, developing new connections that enhanced charity's social impact initiatives.
- Supported partner engagement and events, ensuring relationships were well managed and aligned with programme needs.
- Cultivated relationships with trusts and foundations, preparing funding reports and pinpointing opportunities for sustained support.
- Monitored income and expenditure, ensured compliance, and collaborated with Development Board, trustees, CEO, and Head of Fundraising to align financial strategies.
Senior Sport Development Officer
University of Derby
2014.10 - 2019.01
- Exceeded programme KPIs and secured 30% additional funding for a project extension.
- Managed Sport England Sport Activation Fund programme, developing multi site recreational sport offer and sustainable participation model.
- Oversaw workforce of over 40 paid staff and volunteers, managing budgets, reporting, recruitment, and ensuring delivery quality.
- Established partnerships across university and local sporting community, directing outreach and recruitment efforts.
Sport Activator
Nottingham Trent University
2013.10 - 2014.01
- Delivered activities through Sport England Active Universities project, exceeding participation targets and engaging more students in sport.
- Managed 40 volunteers to create an inclusive sporting welcome for over 3,000 students.
- Acquired and utilised new skills for daily responsibilities, enhancing overall efficiency.
- Executed daily operational tasks with precision at workplace.
- Completed assigned tasks promptly within challenging deadlines.
Education
Safeguarding Children Level 3 Designated Lead DSL
Apex Learning
Clore Social Leadership
The Institute of Leadership
2026.03 - 2026.03
Basic intensive training
William Glasser Institute UK
Level 2 Award in Introduction to Counselling Skills
AIM Qualifications and Assessment Group
MSc - Sociology of Sport / Sports Science
University of Chester
BA (Hons) - Journalism
University of Chester
Skills
- Financial operations
- Programme delivery
- Social impact assessment
- Impact reporting
- KPIs formulation
- Quality control
- Organisational strategy
- Governance and quality
- Performance optimisation
- Stakeholder engagement
- Team development and accountability
- Decisive leadership
- Strategic visioning
Certification
- Safeguarding Children Level 3 Designated Lead DSL — Apex Learning | June 2026 | Credential ID: 378633-531129-192082
- Clore Social Leadership — The Institute of Leadership | March 2026
- Basic intensive training — William Glasser Institute UK | September 2024 | Choice Theory and Reality Therapy
- Level 2 Award in Introduction to Counselling Skills — AIM Qualifications and Assessment Group | July 2024 | Credential ID: 603/3984/6
ADDITIONAL LEADERSHIP AND SPORTING EXPERIENCE
- RFU Educator, UKCC Level 2 rugby coach and qualified tag rugby coach.
- Accredited Mental Health in Sport trainer; RFU Leadership Academy graduate (2018).
- Head Coach, University of Derby Women’s Rugby Union Club.
- Led a motivational interviewing behaviour change project as part of a city wide consortium.
- Mentored 10 Nottingham Trent University students on the Balls to Poverty tour in South Africa (2014).
Affiliations
- Rugby
- Park run
- Dog walks
Timeline
Clore Social Leadership
The Institute of Leadership
2026.03 - 2026.03
Chief Operating Officer
3Pillars Project CIO
2020.01 - Current
Partnerships Manager
Dallagio RugbyWorks
2019.01 - 2020.01
Senior Sport Development Officer
University of Derby
2014.10 - 2019.01
Sport Activator
Nottingham Trent University
2013.10 - 2014.01
BA (Hons) - Journalism
University of Chester
MSc - Sociology of Sport / Sports Science
University of Chester
Level 2 Award in Introduction to Counselling Skills
AIM Qualifications and Assessment Group
Basic intensive training
William Glasser Institute UK
Safeguarding Children Level 3 Designated Lead DSL
Apex Learning