JENNIFER MORRISON

• Operational relief manager; coaching junior management and team members focusing on service excellence, standards and productivity.
• Planned and executed seasonal B2B sales campaign for West Nile Street, leading proactive outreach efforts to over 200 city centre businesses boosting group reservations and private hires during peak season. Delivered results through tailored pitches and strong local networking.
• Handled incoming enquiries, conducted follow-ups and actively chased leads to maximise venue occupancy and sales during this period.
• Supporting management with busy Summer events schedule inc; Castle Concerts, The Edinburgh Military Tattoo & Foodies Festival Glasgow and Edinburgh.
• Budgeting & programming live music roster to boost weekend activations.

Saint Luke's & The Winged Ox is a 600 cap multipurpose concert, event, art & wedding venue residing in a converted church in the East End, accompanied by a 200+ cover busy and fast paced bar & restaurant.

Winner of Best Independent Pub Group 2021 at the Scottish Pub & Bar Awards and Best Music Led Venue in Scotland 2022 at the SLTN awards.

• Achieved 10% YoY growth, growing turnover from £1.95M in 2019 to £2.6M in FYE 2023
• Maintained GP above 69.5%, staff retention at 54%, and labour budget consistently under 30%
• Managed all operational functions, including scheduling, planning, forecasting, and budgeting, while upholding and maintaining high levels of standards, service, product quality, and cleanliness across unit
• Hired, trained, and retained 40+ team members and developed staff performance across all levels creating appraisal structure, mentoring and development systems.
• Communicated regularly with all heads of departments to ensure the smooth overall running of all aspects of the business.
• Maintained, nurtured and expanded tight professional relationships with all concert promoters, sound and light technicians, preferred wedding suppliers, local charities and sporting bodies.
• Managed and co-ordinated wedding contracts from negotiation to execution, maintaining client satisfaction and legal compliance alongside artist and event settlements, ensuring timely and accurate financial reconciliation.

Lucky 7 provided a quirky bar with a relaxed atmosphere serving up cocktails and craft beers, alongside Flat 0/1 which operated as a niche club with resident and guest DJs, 1970s decor and a 'flat party' vibe.

• Assumed all General Manager responsibilities and business reviews on an interim basis whilst continuing my duties as Deputy at Hummingbird.

• Delivered and maintained high standards of service in a fast-paced, high-end, multi-functional bar and restaurant - Responsible for front of house rota's and sales & labour forecasting
• Recruitment of new team members, staff training and on-going development
• Assisted the General Manager in keeping tight controls on variable costs and budget requirements
• HR & payroll management
• Monitored and co-ordinated marketing strategies
• Deputised in the absence of the General Manager and assumed all associated responsibilities

Hummingbird is a unique and diverse four-floor townhouse encompassing everything from cocktail bars, karaoke pods, private function rooms and a basement nightclub.

• Responsible for turning all enquiry calls and emails into confirmed bookings with 10% increased additional spends
• Managing ResDiary on a daily basis and communicating with management, front of house and kitchen team
• Producing contracts and invoices for clients and third parties
• Co-ordinated art and graphics creation for posters, flyers, social media and venue website
• Co-ordinated marketing activities and events to promote the business
• Establishing contacts and partnerships with regular customers and local businesses
• Conducted regular consumer analysis' and generated leads from cold-calling, networking and sales leads
• Social media management