Jennifer Morris
Summary
Energetic employee with strong communication and organisation skills. Seeks solutions to problems and Adept at multi-tasking .I have over 20 years of experience in customer service, demonstrating expertise in team work and time management. Proficient in Microsoft Office Packages and skilled in cash handling and manual handling, ensuring efficient operations within retail environments. Committed to health and safety compliance, and poses a full clean driving licence.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Postwoman
Royal Mail
Penicuik/Bathgate
10.2017 - 04.2025
- I am a full time Post Woman, I work early morning shifts, I am flexible with hours which allows me to do overtime when it is available to me.
- I am responsible for the safe delivery of my customers personal letters, special deliveries and parcels.
- I enjoying working in a team and individually and use my initiative throughout my delivery.
- It is a very physical and demanding job and I work in all weathers ensuring customers receive their mail and parcels.
- I am also trained in PHG (Postman higher grade), Which includes dealing with special deliveries when they arrive in the office, assigning them to the correct duties.
- Making sure company compliance is correct by ensuring staff sign for their specials, PDAS and van keys.
- I take calls/Emails regarding vans or customer queries and report to manager updates and any issues.
- I deal with Customer redeliveries, Missorted mail and parcels, assisting the staff in any way I can throughout the shift.
- I serve customers that have come to pick up their parcels at the customer callers’ desk and give them great customer service, also dealing with petty cash/card machine and help with any issues they may have.
- Provided cover for fellow postmen and women during holidays, maintaining consistent service levels.
Assistant Manager
Poundworld Retail Ltd
Edinburgh
07.2016 - 09.2017
Store Manager
Warren James
Aberdeen
09.2015 - 06.2016
Assistant Manager
Savers Health and Beauty
Aberdeen
06.2015 - 09.2015
Assistant Manager
SUPERDRUG
Edinburgh
03.2008 - 10.2014
Sales Assistant
Tesco
Penicuik
11.2002 - 03.2006
Education
HNC - Computing
North East Scotland College
09.2014 - 06.2015
NC/ Scottish Qualifications Certificate - COMPUTING
Jewel & Esk Valley College
09.2005 - 06.2006
GCSE or equivalent -
Beeslack High School
08.1998 - 06.2003
Skills
- Microsoft Office Packages
- 20 Years Customer Service
- Cash Handling
- Manual Handling
- Team Management
- Time Manangement
- Retail
- Working outdoors
- Friendly and approachable
- Vehicle operation awareness
- Health and Safety Compliance
- Driving licence
Certification
Full Clean Driving Licence, Present
Custom
RETAIL MANAGEMENT TRAINING, 11/01/14
Affiliations
- Love spending time with my pet Guinea pigs, Going for long walks , Playing computer games and doing Arts & Crafts in my spare time.
Timeline
Postwoman
Royal Mail
10.2017 - 04.2025
Assistant Manager
Poundworld Retail Ltd
07.2016 - 09.2017
Store Manager
Warren James
09.2015 - 06.2016
Assistant Manager
Savers Health and Beauty
06.2015 - 09.2015
HNC - Computing
North East Scotland College
09.2014 - 06.2015
Assistant Manager
SUPERDRUG
03.2008 - 10.2014
NC/ Scottish Qualifications Certificate - COMPUTING
Jewel & Esk Valley College
09.2005 - 06.2006
Sales Assistant
Tesco
11.2002 - 03.2006
GCSE or equivalent -
Beeslack High School
08.1998 - 06.2003
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