Jennifer Midgley

Integrated Care Boards (ICBs) bring NHS organisations together to plan and coordinate health services for their local area. Their main aim is to improve population health and reduce inequalities by making care more joined‑up and effective.

• Maintained complex patient safety intelligence systems, ensuring timely submission of statutory information and supporting effective quality governance.
• Provided high‑quality administrative and project support for patient safety workstreams, including report drafting, tracking actions, and preparing professional documentation.
• Acted as a key communication link between internal and external stakeholders, enabling effective sharing, escalation, and coordination of patient safety intelligence.
• Coordinated meetings and events, managing agendas, minutes and follow‑up actions to support smooth delivery of patient safety and quality improvement activity.

• Acted as the central point of contact for the SI service, using strong communication, negotiation, and empathetic skills while presenting professionally and courteously at all times.
• Streamlined data management processes by administering key systems and developing efficient templates for ad hoc, monthly, and quarterly reporting.
• Coordinated complex meetings and large‑scale events, providing comprehensive administrative support including agendas, minutes, and stakeholder engagement.
• Supported senior staff with project planning and delivery while organising team diaries, allocating workloads, resolving day‑to‑day issues independently, and providing induction training to new starters.

• Processed complex funding requests in line with commissioning policies, ensuing fair and timely patient access to treatment.
• Supported effective IFR panel meetings by preparing detailed case summaries and coordinating agendas and minutes.
• Strengthened communication between clinicians and commissioning teams, helping resolve incomplete applications and reducing delays in decision making.
• Contributed to improved case tracking and organisation, helping the team monitor the progress of funding requests more effectively.
• Coordinated complex FOI requests while ensuring strict compliance with the Freedom of Information Act 2000 and organisational information governance policies.

• Efficiently managed the diaries of two orthopaedic surgeons, coordinating clinic appointments and referrals within a high pressure hospital environment to maintain smooth clinic operations.
• Produced high quality medical correspondence and clinic letters using digital dictation systems, consistently meeting strict deadlines and ensuring clear communication with GP's and other healthcare providers.
• Oversaw RTT patient pathways and waiting lists, ensuring accurate scheduling of patient for theatre and supporting compliance with NHS waiting time standards.
• Coordinated theatre schedules, working closely with multi-disciplinary teams to maximise theatre utilisation, optimise capacity and minimise cancellations.