Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Jennifer McLean

Airdrie

Summary

An enthusiastic person with proven leadership capabilities and a keen attitude towards learning. I can demonstrate excellent organizational skills and the ability to recognize employees' strengths to delegate work effectively, whilst being consistently punctual and willing to exceed expectations to benefit the company, maintaining composure in stressful conditions along with strong abilities to provide high standards of customer service across face-to-face, email, and telephone interactions. I also offer strong leadership and organizational skills gained in logistics and operational settings. Taking pride in ensuring I am knowledgeable in inventory management, team supervision, and customer service, with ready to use and develop problem-solving, communication, and time-management skills as well as confident in using Microsoft systems such as Outlook, Word, Excel, and PowerPoint.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Assistant Depot Manager

Nixon Hire
Rutherglen, South Lanarkshire
02.2024 - Current
  • Ensuring prompt, first-time completion of site repairs by efficiently coordinating resources, managing parts, and addressing issues effectively.
  • Directing a team of personnel, fostering collaborative and high-performance work environment.
  • Implementing strategic plans to optimize depot operations and enhance overall efficiency.
  • Monitoring and enforced health and safety protocols to maintain safe work environment.
  • Managing depot staffing levels, sickness, absence and recruitment activities.
  • Ensuring the thorough inspection of all equipment and accessories on return to the depot ensuring compliance to Operational Excellence, availability process.
  • Ensuring accurate capture of all damages, missing items and accessories.
  • Ensuring and optimizing the successful recovery of costs & revenue in relation to loss, theft or damage in line with company processes.
  • Coordination of all drivers and vehicles. Ensuring all equipment and accessories are secure for loading, to guarantee a successful delivery and collection of products and services.
  • Addressing all internal & external customer queries, complaints, and issues promptly.
  • Managing all hire fleet, stock equipment, and fixed assets, ensuring compliance with monthly plant checks and stock count cycles.
  • Supporting the management of the depot, ensuring Operational Excellence for Depot Standards.
  • Provide day-to-day operational supervision, guidance and support to all depot staff, ensuring all workload is coordinated and managed.
  • Support the building and maintaining a workplace environment and culture that supports wellbeing.
  • Liaising with other departments and managers to address delivery-related issues and maintain efficiency.
  • Leading initiatives to meet and exceed key performance indicators (KPIs) for the depot.
  • Overseeing records covering purchasing transactions, distribution flow and stock storage upon completion of weekly stock-take.
  • Continually assessing staff and team performance and action insights to fuel improvement.
  • Provide full cover in the absence of the Depot Manager.

Hire Desk Controller

Sunbelt Rentals UK
Bathgate, West Lothian
08.2023 - 03.2024
  • Provided deputy managerial support in the absence of the depot manager, ensuring the efficient running of the depot whilst delegating work accordingly to staff.
  • Allocated tasks, picking lines and repairs to workshop engineers and following up regularly for status updates.
  • Accurate logged all requirements from customers and organized equipment and document orders for on/off hires.
  • Produced quotes to send onto customers using Keplar & MCS package and accurately checked stock records to ensure customer's requirements could be met.
  • Liaised with both customers and Sunbelt's transportation providers to ensure delivery of equipment was carried out smoothly and at exact location of customer's request.
  • Ensured high levels of customer service is always delivered both through email and telephone communication as well as face to face; addressing customer queries and handling customer complaints promptly and calmly.
  • Maintained solid working relationships with colleagues to ensure better team working environments and over-all better atmosphere.
  • Monitored stock levels and arranged internal depot transfers from other depots to ensure confirmed hires were met and delivered on time.
  • Created and processed purchase orders from start to finish. E.g. requesting of quotes for parts required, inspecting goods purchased upon arrival and booking in goods once received to then close PO on MCS System for invoice.
  • Handled high-volume enquiries both from email and telephone.
  • Building rapport with new and existing customers to maximize sales opportunities.

Assistant Hire Desk Controller

Ord Industrial & Commercial Supplies
Bathgate
04.2023 - 08.2023
  • Organised purchasing for 'made to order' modular buildings. E.g. ordering goods, equipment, fixings, plumbing, and furniture for specific customer requirements.
  • Monitored service records to ensure equipment was legally fit for use on site.
  • Processed test documents ensuring accommodation units met both legal and health and safety standards for example electrical test certification.
  • Ordering stationery and yard equipment as required.
  • Completed incident reporting forms with drivers and engineers for Health and Safety investigations in event of accidents.
  • Processing documentation from engineer's reports.

Hire Controller

Jarvie Plant Ltd
Grangemouth
07.2021 - 04.2023
  • Accurately logged all requirements from customers and organising equipment and document orders for on/off hires.
  • Point of contact for accommodation inquiries and assisting fellow hire desk colleagues in collating quotes specifically for static welfares, both self contained and made to customer's specific requirements as well as towed units.
  • Produced quotes to send onto customers using CRM package and accurately checked stock records to ensure customer's requirements could be met.
  • Worked as 'buddy' for hire desk apprentices, ensuring training needs were met efficiently to allow sales manager to focus on other tasks.
  • Worked competently towards KPI targets
  • Liaised with both customers and Jarvie's transportation team to ensure deliveries of equipment, specifically large plant and modular buildings were carried out smoothly and at exact location of customer's request.
  • Accurately, electronically logged all inquiries from quote to gain on CRM system
  • Ensured high levels of customer service was always delivered both through email and telephone communication as well as face to face
  • Maintained great working relationships with colleagues to ensure better team working environment and over-all better atmosphere within office.

Care Worker

Ion Care Solutions
Falkirk
02.2021 - 07.2021
  • Provided essential care to all age groups but mostly vulnerable adults and elderly.
  • Carried out care at home support, entering homes of vulnerable adults, being trusted with key safe access to houses.
  • Supported, guided and empowered service users to achieve their optimal capabilities.
  • Assisted into clean clothing, regularly checking and changing incontinence pads.
  • Assisted with commode care and carrying out domestic duties such as stripping and making beds, washing clothes and bedding along with general upkeep of households.
  • Both administer and prompting medication from eye drops to medication from blister packs.
  • Completed Medical Documents such as MAR Charts.
  • Prepared hot and cold meals 3-4 times daily to each individual.
  • Provided Catheter Care involving changing of day and night catheter bags, emptying catheters and monitoring fluids
  • Carried out safe moving and handling of vulnerable adults and at times volatile due to illness in calm, respectful and patient manner.
  • Updated doctors and family members on client progress particularly during ill health spells.
  • Aided in bathing, dressing and continence support at times using electrical aid equipment such as hoists/stand aids to transport from room to room and also into baths and showers.

Sales Administrator

Hazco Environmental Ltd
Grangemouth
09.2020 - 02.2021
  • Provided efficient administrative support to business, specifically to sales & accounts department.
  • Carried out invoice checking and subsequent processes to update records accurately.
  • Effectively managed incoming and outgoing mail to maximize office efficiency.
  • Carried out requesting of customer order numbers, ensuring invoices were sent in timely manner.
  • Administration of supplier approval procedure, stock control of supplies and order placing.
  • Managed correspondence and incoming calls, general reception duties and monitored attendance of all staff.
  • Provided credit control assistance, supplier invoice matching and batching.
  • Provided administrative support to colleagues whenever necessary such as office filing & fire warden duties.

Aftercare Administration Assistant (Redundancy)

Palfinger UK
Falkirk
10.2018 - 08.2020
  • Assisted visitors to both main reception and service/aftercare reception, directing them to appropriate colleagues, monitoring who enters & exits building and issuing visitor badges in accordance with company's health and safety procedures.
  • Assisted with upkeep of time and attendance systems, sickness, absences, out of office appointments/ annual leave within company.
  • Handled in-coming & out-going mail including organization documentation for special deliveries, organized catering for in-house meetings and training, photocopying, scanning and other stationery procurement requirements, creating, distributing, processing and closing purchase orders for external customers, word processing and data inputting as required using Microsoft word, Excel and Office daily.
  • Liaised with production workshop & service engineer regarding delivery, progress and completion of works on vehicles/cranes.
  • Carried out collation, checking, and inputting of job reports and maintaining these using company's computer excel system.
  • Organised customer appointments in Engineer's diaries.
  • Liaised with customers, providing updates on works and estimated times of completion.
  • Obtained authorization for estimated repairs, obtained purchase orders and upon successful completion of repair and completed electronic records using job reports to create profitability report for finance department's records.

Reception Administrator

University of Edinburgh
Edinburgh
10.2017 - 10.2018
  • First point of contact for all students, professors, external visitors and prospective students., taking great pride in providing equal, helpful and welcoming approach to all.
  • Monitored building security, updated logs and issued visitor badges.
  • Carried out general reception duties such as answering all queries via telephone, email and face to face.
  • Distributed mail and organizing booking of meeting rooms.
  • Organized catering for meetings, seminars and lectures etc.
  • Collected coursework/dissertations from students, collating coursework appropriately, allocating lockers to students, dealing with petty cash and storing cash deposits safely and confidentially.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Oversaw office supply orders and replenished stock for staff use.
  • Represented company and promoted brand with exceptional service and presentation.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Education

Scottish Qualifications Certificate - SVQ in Business & Administration, SCQF Level 6, Modern Apprenticeship

QA Apprenticeships
Edinburgh
08.2016 - 10.2017

CIPD Foundation in People Practice & People Profesinonals - Human Resources

Forth Valley College
Falkirk
09.2021 - 11.2022

Scottish Qualifications Certificate -

Bo'ness Academy
Falkirk

Skills

  • Strong ability to provide high standards of customer service
  • Confident in use Microsoft systems such as Word, Excel & PowerPoint
  • Frontline sales experience both face-to face, over email and telephone
  • Ability to recognise employees strengths and delegate work to reflect team member's best abilities
  • Excellent organizational skills
  • Ability to take on Leadership Roles and Supervise where required
  • Strong ability to remain calm and professional and assert myself in stressful conditions
  • Punctual and always willing to do more than required to benefit company
  • Ability to learn new computer systems and tasks quickly and thoroughly
  • Keen attitude to learning and to enhance knowledge of equipment provided by companies

Additional Information

Additional Training

Lean Leadership Practitioner

Management Fundamentals Training Course (Completed November 2023)

First Aid at Work (Completed September 2023)

Fire Marshall


Additional Attributions

Clean Driving License.

PVG Disclosure Scotland Holder.

Timeline

Assistant Depot Manager

Nixon Hire
02.2024 - Current

Hire Desk Controller

Sunbelt Rentals UK
08.2023 - 03.2024

Assistant Hire Desk Controller

Ord Industrial & Commercial Supplies
04.2023 - 08.2023

CIPD Foundation in People Practice & People Profesinonals - Human Resources

Forth Valley College
09.2021 - 11.2022

Hire Controller

Jarvie Plant Ltd
07.2021 - 04.2023

Care Worker

Ion Care Solutions
02.2021 - 07.2021

Sales Administrator

Hazco Environmental Ltd
09.2020 - 02.2021

Aftercare Administration Assistant (Redundancy)

Palfinger UK
10.2018 - 08.2020

Reception Administrator

University of Edinburgh
10.2017 - 10.2018

Scottish Qualifications Certificate - SVQ in Business & Administration, SCQF Level 6, Modern Apprenticeship

QA Apprenticeships
08.2016 - 10.2017

Scottish Qualifications Certificate -

Bo'ness Academy

Similar Profiles

Create profile
Jennifer McLean