Jennifer Louise Brown

• Reporting to the Group Credit Manager, I led a team of two Exhibition/Conference Credit Controllers, driving exceptional sponsor experiences through proactive account management, process improvements, and cross-functional collaboration
• Client Relationship Management:
• Developed and maintained strong relationships with sponsors and event teams to ensure seamless event execution and high customer satisfaction
• Acted as the primary point of contact for sponsor inquiries, forecasting needs, and payment-related queries
• Process Optimization & Continuous Improvement:
• Identified areas for process enhancements within the accounts receivable function, documenting current practices and recommending strategies to streamline operations
• Oversaw the implementation of process changes that reduced overall debt exposure and improved reconciliation efficiency
• Financial & Performance Reporting:
• Produced monthly bad debt provisioning reports for 10 entities, ensuring accurate tracking of debt movements and maintaining a zero-debt position at event onset
• Prepared weekly debtors' and receipts projection reports, contributing to the group cash flow forecast and overall financial performance analysis
• Cross-Functional Collaboration:
• Collaborated closely with the Sales and Event teams to ensure contract accuracy, proper invoicing procedures, and timely resolution of any potential bad debt issues
• Coordinated with Financial Accounts, A/P teams, and Legal to manage credit holds, external collections, and VAT-related queries effectively
• Event-Focused Account Management:
• Monitored pre-show and post-show reconciliation, highlighting areas for rebooking improvements and ensuring that all sponsor commitments were met
• Implemented proactive measures to guarantee that all events opened with a zero-debt position, minimizing financial risk and enhancing sponsor confidence
• Resolved escalated issues with detailed problem-solving skills.
• Implemented changes based on feedback from clients, resulting in greater satisfaction levels.
• Managed key accounts to enhance recurring revenue streams.
• Engaged in regular meetings with sales team for aligned business objectives.

• Reporting to the Exhibition Credit Manager, I am required to maximize cashflow potential by prompt collection of stage payments and ensure all debts are collected before any event opens, and includes:
• Ensuring all invoices are paid as close to due date as possible
• Contacting customers (internal and external) via telephone, e-mail and in person to ensure payment deadlines are met
• Open all shows debt free to Prepare & send out monthly debtor statements
• Make sure all debtor queries are dealt with promptly
• Produce pre-show debt reports are maintained and distributed properly
• Ensuring Clarions overall debt exposure is kept to a bare minimum
• Reconciliation of sales records with financial systems
• Maintaining relationships with exhibitors, including visiting the events communications and processing on-site payments
• Preparation of weekly payment schedules Corresponding with the business via email and telephone Ensure payment schedules are kept within allocated budget restrictions
• Collating all invoices and checking they are fully authorized for payment
• Upload payments onto Bank line if cover needed

• I work in key accounts managing large company accounts, from the date we invoice a customer for a hire, the money they owe us for that hire enters the credit control process
• My branches and sales team have a key role in working with me to get the money into the business
• This is to ensure our customers pay us on a timely basis
• My key step in this process is to have weekly conference calls with regional managers and area sales managers within the area that I control
• This is to discuss any issues we may have or potential meetings we need to arrange with our customers to keep them happy with our service and to prevent nonpayment
• I have created spreadsheets that are adaptable for every account to log any queries with the customer and to make sure these are resolved within a few weeks, also to prepare these for any meetings that area sales managers may have with the customer
• This solution has enhanced the company's credit control with positive results
• Main Duties & Responsibilities:
• Chase current debt with customers and make sure they pay on timely basis
• Make sure all orders are correct before releasing to prevent any queries
• Advise Customers of consequences of nonpayment
• Work 121+ debt, make sure all queries have been resolved in a timely manner
• Managing high volume of emails and making high number of calls
• I am a good communicator both verbally and in writing
• Persuasive and persistent, with the sensitivity to deal fairly with people in often difficult situations
• Good skills with excel creating spreadsheets and statements
• Have strong negotiation skills and the ability to explain financial matters firmly and clearly
• Have mathematical ability to explain payments, financial terms and credit services
• Send out weekly updates to area sales managers e.g
• Target variance
• Have office administration, IT skills
• Database management
• Invoicing, Cash allocation, Taking payments
• Send weekly updates on my Top 10 accounts to my manager
• I work well with my branches to get the job done

You began your career as a Credit Controller in the Public Sector team at Credit Solutions, managing clients like HM Revenue and Customs, the Department for Work and Pensions, Thames Water, and others. After one year, you were promoted to the Financial Sector, where you worked with high-profile clients such as Barclaycard, Barclays Bank, and Capital One.

You were headhunted to join the Social Committee, leveraging your creativity to boost team morale and drive success in collections targets. You played a key role in improving the work environment through social activities, enhancing employee well-being, and fostering teamwork.

Your main duties included advising customers on debt repayment strategies, negotiating payment plans, explaining complex financial terms, managing high call volumes, and maintaining administrative tasks. You're a strong communicator, skilled negotiator, and able to handle sensitive situations with empathy and clarity.

You have expertise in financial matters, office administration, IT skills, database management, invoicing, and cash allocation.

Your ability to remain calm under pressure and adapt to challenges made you successful in both roles.

• Began as credit controller
• After working in the Customer debtor team for 1 year I was promoted to the position of Accounts Advisor, liaising with clerical, administrative and management teams
• This role also involved business development within new and existing accounts