JENNIFER LETCHFORD
Staffordshire
Summary
Accomplished professional with expertise in key account management and a proven track record of relationship building and retention. Demonstrates excellent communication skills, both written and verbal, alongside strong market knowledge and high-level customer service, even in fast-paced environments. Adept at dispute handling, problem-solving, multitasking, and time management proficiency. Committed to delivering exceptional results through effective presentation skills and a patient attitude.
Overview
25
25
years of professional experience
Work history
Collect Account Manager
FM Conway
05.2025 - Current
- Prepared detailed reports to provide insight into account performance.
- Coordinated with finance department to manage account finances efficiently.
- Collaborated with the operations and sales teams for achieving shared objectives.
- Achieved client satisfaction by managing key accounts effectively.
- Monitored competitor activity, staying ahead in the market competition.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Facilitated training sessions to upskill new team members.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Built and strengthened relationships with new and existing accounts to drive growth.
Lead Internal Sales Representative
FM CONWAY
, UK
04.2022 - 05.2025
- Liaising with the operations team to resolve any potential issues they see with upcoming orders
- Liaising with the distribution team to ensure every effort is made to fulfil customers order requests and provide realistic delivery times
- Help resolve and communicate issues caused by plant downtime promptly, to minimised the impact on customers.
- Help identify and resolve any errors made
- Helped resolve client problems quickly with superior customer service
- Identified knowledge and training gaps and implemented training to boost service delivery.
- Ensuring the internal sales team's forecasts are collated on time
- Fostered strong customer relationships through exceptional service.
- Identified potential leads, resulting in improved sales.
- Managed key accounts to ensure customer satisfaction and retention.
Internal Sales Representative
FM CONWAY
, UK
01.2001 - 04.2022
- Developed strong relationships with customers fostering loyalty and repeat business.
- Provided thorough feedback on market trends, ensuring company stayed competitive within industry.
- Contributed towards achieving sales targets and ensuring service standards are met.
- Using product and industry knowledge to created competitive price quotes
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
Sales and Site Administrator
LOOKERS HONDA
, UK
01.2006 - 12.2020
- Administration of all customer orders from point of order to hand over of vehicle. This included liaising with large vehicle leasing companies and arranging the delivering their vehicles throughout the country.
- Invoicing and registering of both new and used vehicles
- Checking the accuracy of paperwork for all departments in order to make sure it fully complies with FCA regulations and meets the standards required for audit purposes
- Maintained filing system, ensuring easy access to vital company documents.
- Ensuring the dealership complies with standards set by both the manufacturer and DVLA
- Ensured site safety by conducting regular risk assessments.
- General PA duties for the Dealer Principal including minute taking in disciplinary hearings
Sales Executive
LOOKERS HONDA
, UK
09.2004 - 01.2006
- Assisted in arranging finance options for customers, making purchasing process easier.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Achieved high customer satisfaction by providing excellent service.
- Ensured accurate documentation of all sales activities, upholding company's compliance standards.
- Resolved customer complaints promptly, maintaining company's reputation.
- Participated actively in sales meetings, contributing valuable ideas and feedback.
- Met sales targets consistently to drive revenue.
Supply Teacher/ Librarian
ST JOHN FISHER RC SCHOOL
, UK
09.2003 - 09.2004
Receptionist/Office Assistant
CAMP AMERICA - INTERNATIONAL SPORTS CAMP
Stroudsburg, USA
06.2002 - 09.2002
Commodity Buyer (University Work Placement)
BAE SYSTEMS
Rochester, UK
07.2000 - 07.2001
Education
Certificate of Higher Education - Marketing
Staffordshire University
Stoke-on-Trent /1998 - /2023
A-Levels - 3 A-Levels Grade A-D
Dartford Girls Grammar School
Dartford /1996 - /1998
GCSEs - 9 GCSEs Grades A-C
Dartford West High School for Girls
Dartford /1991 - /1998
Skills
- Key account management
- Excellent communication skills
- Strong written communication
- Relationship building and retention
- Strong market knowledge
- High level of Customer Service, even in a fast pace environment
- Patient attitude
- Dispute handling
- Problem-solving
- Multitasking
- Time management proficiency
- Presentation skills
Voluntary Work
Scout Leader - Planning, risk accessing and presenting a program of life skills to young people ages 8-14
Timeline
Collect Account Manager
FM Conway
05.2025 - Current
Lead Internal Sales Representative
FM CONWAY
04.2022 - 05.2025
Sales and Site Administrator
LOOKERS HONDA
01.2006 - 12.2020
Sales Executive
LOOKERS HONDA
09.2004 - 01.2006
Supply Teacher/ Librarian
ST JOHN FISHER RC SCHOOL
09.2003 - 09.2004
Receptionist/Office Assistant
CAMP AMERICA - INTERNATIONAL SPORTS CAMP
06.2002 - 09.2002
Internal Sales Representative
FM CONWAY
01.2001 - 04.2022
Commodity Buyer (University Work Placement)
BAE SYSTEMS
07.2000 - 07.2001
Certificate of Higher Education - Marketing
Staffordshire University
/1998 - /2023
A-Levels - 3 A-Levels Grade A-D
Dartford Girls Grammar School
/1996 - /1998
GCSEs - 9 GCSEs Grades A-C
Dartford West High School for Girls
/1991 - /1998
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