Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JENNIFER KIZER

Clarksville

Summary

Prosci-certified Change Management professional with a strong history of leading transformational initiatives that improve business adoption, stakeholder engagement, and user readiness across complex global ERP implementations. Expert in designing and executing communication strategies and comprehensive training programs tailored to diverse audiences, maximizing organizational impact and facilitating smooth transitions. Adept at conducting change impact analyses, developing sustainable change networks, and collaborating across multifunctional teams to drive lasting business transformation. Skilled in leveraging tools such as SAP Enable Now, Active Presenter, SharePoint, and Agile platforms to deliver effective learning and change solutions. Committed to fostering adaptive, resilient organizations through strategic change leadership and continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Consultant

Delaware Consulting, LLC
04.2021 - 03.2025
  • Optimized the internal Organizational Change Management (OCM) SharePoint site and consolidated the OCM & Learning Library, improving usability and reducing employee search time for key resources.
  • Led the design and implementation of OCM strategies and learning plans for global SAP ECC and S4/HANA deployments including mergers and acquisitions driving successful change adoption across manufacturing and aerospace sectors.
  • Created client-facing SharePoint workstream pages to enhance cross-functional collaboration, project visibility, and stakeholder engagement.
  • Researched and developed industry-specific personas to inform HR-aligned Sales & Marketing strategies, contributing to more targeted workforce planning and communication initiatives.

Senior Consultant

Deloitte Consulting, LLP
11.2020 - 04.2021
  • Designed and led Organizational Change Management (OCM) strategies for global SAP ECC and S4/HANA rollouts—including M&A initiatives—supporting workforce transitions across manufacturing and aerospace clients.
  • Optimized internal OCM SharePoint tools and consolidated the Learning Library, improving usability and reducing resource search time across departments.
  • Analyzed business readiness survey data to identify change adoption gaps and implemented mitigation strategies to boost employee engagement and preparedness.
  • Facilitated training for Finance Business Partners and Controllers on new Sales Forecasting tools, and created industry personas to align HR-driven Sales & Marketing strategies with workforce planning.

Managing Consultant

HCL Americas, Inc.
06.2017 - 08.2020
  • Led end-to-end Organizational Change Management (OCM) initiatives across key workstreams—Warehouse, Finance, Sales & Billing, and Procurement—for global SAP S4 implementations, including Aerospace & Defense clients.
  • Conducted stakeholder and business impact analyses for 100+ process changes, designed mitigation strategies, and established change networks to drive long-term transformation and employee adoption.
  • Developed and executed multi-channel communication and learning strategies, accelerating training content delivery through cross-regional collaboration, and enhancing readiness across global teams.
  • Optimized internal OCM platforms and resources, including SharePoint and Learning Libraries, while aligning Sales & Marketing strategies with HR through industry persona research and client-focused enablement tools.

Change Management Lead

Gulfstream Aerospace Company
08.2014 - 04.2017
  • Directed end-to-end Organizational Change Management (OCM) strategies and communication plans across multiple global ERP and SAP rollouts, including phased deployments and mergers for Aerospace & Defense and manufacturing clients.
  • Built and expanded high-impact Change Networks and facilitated 30+ change impact workshops across six workstreams, driving stakeholder alignment and sustained transformation throughout large-scale system implementations.
  • Designed and led comprehensive learning strategies including for SAP S4 and Cloud for Customer (C4C) tools delivering in-person and digital training to business users in functions such as Finance, Inventory, Shipping, and Procurement.
  • Collaborated with onshore and offshore teams to accelerate content development, enhanced OCM resource platforms (SharePoint & Learning Library), and informed HR-aligned strategies through stakeholder analysis and industry persona insights.Created and delivered the learning strategy and training content for SAP Cloud for Customer (C4C) app.

Senior Consultant

HCL-Axon Solutions
07.2011 - 07.2014
  • Led Organizational Change Management (OCM) and communications strategies for global ERP implementations including SAP S4, ECC, and Oracle across multiple industries, supporting mergers, phased rollouts, and enterprise-wide adoption.
  • Developed and delivered end-user training for seven SAP clients across HCM, Finance, Payroll, and Quality Management modules, and trained 150+ Oracle users globally, enhancing system proficiency and reducing transition friction.
  • Facilitated 30+ change impact workshops, conducted stakeholder analyses, and expanded Change Networks to drive successful business transformation across six workstreams and four SAP deployment phases.
  • Accelerated training content development through global collaboration, enhanced OCM and learning resource platforms, and improved HR-aligned strategies through persona development and readiness assessments.

Education

Juris Doctor -

Mississippi College School of Law
USA
05.2010

Bachelor of Arts - English

University of Memphis
USA
05.2005

Skills

  • Strategic Change Leadership
  • Cross-Functional Collaboration
  • Effective Communication & Influence
  • Adaptability in Complex Environments
  • Stakeholder Relationship Management
  • Oracle ERP Systems
  • SAP (S/4HANA, ECC, HCM, C4C)
  • Agile Platforms: Jira, Confluence
  • Microsoft 365: SharePoint, Teams, Forms
  • Learning Tools: SAP Enable Now, Active Presenter

Certification

Prosci Change Management Certification | March 2017

Timeline

Senior Consultant

Delaware Consulting, LLC
04.2021 - 03.2025

Senior Consultant

Deloitte Consulting, LLP
11.2020 - 04.2021

Managing Consultant

HCL Americas, Inc.
06.2017 - 08.2020

Change Management Lead

Gulfstream Aerospace Company
08.2014 - 04.2017

Senior Consultant

HCL-Axon Solutions
07.2011 - 07.2014

Juris Doctor -

Mississippi College School of Law

Bachelor of Arts - English

University of Memphis

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