JENNIFER KELLY
Warrington,WA1
Summary
Results-driven professional with expertise in administration and service enhancement. Proven ability to communicate effectively and adaptively manage tasks. Strong team collaboration skills combined with a commitment to continuous improvement and self-management.
Overview
16
16
years of professional experience
Work history
Enterprise Delivery Co-ordinator
Talk Talk Business
Salford
04.2014 - 03.2025
- Communicated with other departments and customers to understand requirements
- Outlined procedures to guide operational and administrative practices.
- Organised training opportunities to promote continuous staff development.
- Identified process gaps and planned remedial action to optimise supply operations.
- Work with internal teams on service improvement projects
- Lead on weekly calls with partners
- Engage with stakeholders in regular collaboration sessions
- Map department processes and maintain for audit purposes
- Identified customer needs and solved problems, professionally managing challenging behaviours to maintain positive and supportive relationships.
- Delivered exceptional customer excellence in omni-channel contact centre for inbound calls, outbound calls and digital communication channels.
- Developed and maintained knowledge of company products and operations to answer queries competently.
- Provided focused and friendly service to all customers, obtaining quotations and assisting with queries.
- Monitored and used customer feedback to share trends with management team and business colleagues.
- Supported shop operations by helping management, meeting personal targets and upholding policies.
- Maintained in-depth levels of product knowledge and used this to provide excellent service.
- Trained new and existing team members to serve customers and partners, providing service and product information.
- Investigated and resolved customer complaints with patience and empathy, including late, incorrect and faulty orders.
Care Assistant
Mayfields
Warrington
10.2009 - 04.2011
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Collaborated with healthcare team for effective patient care delivery.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Personal assistant
Inclusive Care Management
Warrington, Cheshire
05.2025 - Current
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Facilitating care delivery through a person-centred approach
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided companionship during outings contributing to an active social life for clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Provided transportation for medical appointments, ensuring timely arrival.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Helped service users to gain ability to function independently in society.
Education
NVQ - Health and Social Care
Penketh High School
WarringtonSkills
- Administration
- Tenacious and Results Oriented
- Communication
- Strong Team Player
- Service Improvement
- Proactive and Flexible
- Planning & Organizing
- Self - Managed
REFERENCES
References Available on request
Timeline
Personal assistant
Inclusive Care Management
05.2025 - Current
Enterprise Delivery Co-ordinator
Talk Talk Business
04.2014 - 03.2025
Care Assistant
Mayfields
10.2009 - 04.2011
NVQ - Health and Social Care
Penketh High School