Jennifer Karabay

Working with Children aged between 11-18 with an Residential Care home.

• Offering one-on-one guidance to struggling students for improved academic performance.
• Assisted in conducting assessments to determine student understanding of subjects.
• Prepared classroom materials to facilitate efficient lessons.
• Ensured safety of pupils during extracurricular activities for an accident-free environment.
• Provided feedback on pupil's work, identifying areas for improvement.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Improved student engagement by utilising interactive learning techniques.
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.

• Support students with learning difficulties - aged 11-18
• Helping students access the curriculum
• Managing behaviour
• Working closely with Teaching & Senior Leaders
• Teaching Literacy & Numeracy to small groups of students
• Administration-update records and attend review meetings
• Trained in Literacy Pathway - Understanding Dyslexia
• CPD & National College learning (Certificates gained)
• Provides tailored support to pupils with physical, behavioral, or learning difficulties, facilitating their inclusion in mainstream
• Maintaining a safe environment and adhering to safeguarding policies
• (Reasons behind the gap in employment - bereavement & relocation)
• Collaborated with teachers to implement personalised education programmes, increasing student progress.
• Encouraged independent learning through structured tasks, boosting self-reliance skills.
• Managed behavioural challenges effectively, maintaining a positive learning environment.
• Liaised with parents and carers regularly, fostering strong home-school relationships.
• Built student self-esteem through positive encouragement, feedback and praise.

• Achievements and responsibilities:
• Working in a high pressured sales environment ensuring a high level of service and sales.
• Meeting daily, weekly, and monthly sales targets. This would change from month to month, average monthly target: £120,000
• Cultivating solid relationships with our customers. Contacting potential and existing customers on the phone & email.
• Providing the highest customer service and communication skills for the customers.
• Handling customer questions, inquiries, and complaints.
• Switch selling and upselling to gain higher revenue.
• Preparing and sending quotes and proposals.
• Liaising with the homeowners for availability and ensuring their calendars are upto date.
• Discussing with the customers in depth of their needs and requirements, to ensure the best possible trip to either London, Paris or Los Angeles.
• Fostered healthy relationships with clients, leading to long-term contracts.
• Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.

• Achievements and responsibilities:
• Dealing with incoming calls and scheduled call-backs. Also ensuring all customer emails and queries are responded to as soon as possible.
• Building a rapport with customers and use effective questioning and conversational techniques to identify their requirements.
• Advise customers on the perfect venues and treatments and stress the USP’s of these in relation to their requirements in order to make the sale and upsell where you can. Also add on Flights/transfers to ensure guests experience is as smooth as possible.
• Tailor making the guests holiday experience - taking in mind their budget and what they would like to achieve from the overseas spa experience - add on additional treatments, upgrade to higher board basis (this also links in with up-selling)
• Speaking with hotel reservations departments and spa reservations teams to confirm availability and confirm bookings. Liaising with the venue to ensure all our contracts and rates are up to date.
• To maintain a high level of product knowledge at all times through ongoing training and daily use of the Spabreaks.com website.
• Consistently working to achieve individual and team targets / KPIs

• Achievements and responsibilities:
• Organising operatives with work on a day-to-day basis ensuring that they are fully booked in the working day.
• Dealing with phone & email queries from local councils.
• Ensuring that all targets are hit on a daily/monthly basis
• Maintenance emergencies & income.
• Keeping up to date on the company management system
• Keeping a close eye on profit, active jobs & outstanding jobs.
• Invoicing all jobs that have been completed each month.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.

• Orchestrated special events to boost guest engagement.
• Conducted resort tours to familiarise guests with facilities.
• Trained new team members for optimal performance in a demanding environment.
• Assisted guests with booking tickets, eliminated travel hassles.
• Handled administrative tasks, streamlined daily operations.
• Provided informative orientation briefings to enhance guest knowledge of the area.
• Solved guest complaints for improved holiday experience.
• Handled customer queries efficiently, fostered a positive relationship between the company and clients.