Jennifer Jones-Rigby MBA PGCE CMgr MCMI
Sheldon,West Midlands
Summary
A Visionary leader with strategic mindset, driven to lead organisations towards growth and innovation. Demonstrated success in managing cross-functional teams and cultivating strong business relationships. Committed to delivering transformative results and fostering culture of excellence.
Overview
28
28
years of professional experience
8018
8018
years of post-secondary education
Work history
CEO
Bethel Health and Healing Network
07.2022 - 03.2025
- Increased Bethel Partnerships, and this has led directly to income generation and increased service provision including new public health recurred funding contracts - increasing funding and contract income by over 30%
- Streamlined governance processes, increasing effectiveness and efficiency for Board Meetings
- Introduced automated risk management and provided up-skilling opportunities for SMT
- Strengthened workforce and improved contract and project Management and provided opportunities to feed into reward and recognition systems
- Introduced hybrid service pilot team net that has directly led to income generate
- Increased the geographical footprint and staffing capacity of the organisation
- Migrated the organisation to a full cost recovery finance model of funding with all Commissioners
- Negotiated with and secured agreement with the NHS to provide a space for the charity, its staff and a place of wellbeing and welcome for clients that will reduce costs for the charity by approximately 3% each year and increase the capacity for staff to fully operate out of the new space, provide co-location with relevant clinical and other NHS staff to increase access to services
Chief Operating Officer
Health EXCHANGE
01.2018 - 05.2021
- Company Overview: Health and Well-being Charitable organisation with over 50 staff members providing Primary Health Care support both locally, regionally and nationally
- Accountable for all current contract KPI achievement, oversight of the operational profit and loss budget for the business (Turnover 1.2 million at the time)
- Increased income through partnership building, achieving pots of diversified income for; remote support (£187,000) in Coventry and Warwickshire and health improvement in the Black Country and West BHam Clinical Commissioning Group reducing health inequalities that would realise funds of up to £100,000 in 5 localities
- Created opportunities via networking to become a grants facilitation and support partner organisation for health and well-being this will lead to £250,000 revenue
- Contributed to all income generation bids
- Increased efficiency of programmes across the business particularly Type 2 Diabetes Structured Education which increased its output by of 23% leading to increased income above projected target
- Overseen the successful implementation of all quality standards including; ISO 9001:2015, Investors In People and previously the IAG Matrix Standard and NHS Information Standard
- Health and Well-being Charitable organisation with over 50 staff members providing Primary Health Care support both locally, regionally and nationally
Assistant Director
Health EXCHANGE
06.2014 - 12.2017
- Led Income generating opportunities across the business to sustain growth
- Sought out and generated income through health technology collaboration and partnership
- Deputised for the CEO
- A founding member of Newman Well-being Board (Position still held)
- Operational responsibility for budget
- Independently Realised over £230,000 in Future Job Fund Income
- Realised new income directly to the bottom line for test-bedding new technology through the West Midlands Academic Science network
- Increased income through academic partnerships such as Warwick University regarding Type 2 Diabetes, BAME communities and the History of the NHS and Health in the Built Environment
Intervention Services Manager
Health EXCHANGE
05.2010 - 05.2014
- Strategic planning and achievement of service objectives and income generation
- Provided line management, strategic guidance and support for middle managers for all services
- Report to commissioners and funders of Health Exchange services to ensure compliance with KPIs and SLA requirements
- Implemented and drove quality assurance measures for all procedures and documentation to comply with best practises
- Facilitated implementation and evaluation of evidence based Social Impact Measurement systems in partnership with New Economics Foundation
- Implementation and evaluation of user satisfaction and long-term outcomes and Social Return on Investment Framework
Independent Training and Development Consultant
07.2008 - 12.2010
- Provided outcomes focused organisational development
- Developed and ran independent consultancy
- Designed, developed and delivered tailored training in Public and Social Enterprise Health
- Advised on quality standard preparation and achievement
- Delivered Training for Trainers, Stress Management, Culturally Appropriate Health Service Training
- Boosted organisational performance through the implementation of best practices for development projects.
- Streamlined processes with efficient project management methodologies, yielding better outcomes.
Programme Development Consultant
Health EXCHANGE
08.2009 - 05.2010
- Provided Strategic support to enable geographical growth of business
- Operational lead for impact management for business
- Contract management, monitoring and development
National Capacity Building Coordinator
Scarman Trust
04.2006 - 07.2008
- Company Overview: National CHARITY - Operating in all 9 regions across England with over 150 staff
- Integrated appropriate accreditation and learning support of formal and informal learning
- Led the implementation of the IAG Matrix Quality and other appropriate quality assurance systems and Standards across all 9 Regions of the Trust in England
- National CHARITY - Operating in all 9 regions across England with over 150 staff
Development Officer
North West Birmingham Development Agency
06.2004 - 03.2006
Mental Health Training Officer
Voluntary Action Sheffield
10.2000 - 06.2004
Assistant Manager
Sheffield African Caribbean Mental Health Association (SACMHA)
04.1999 - 09.2000
Primary Care Advocate
01.1997 - 04.1999
- Built strong relationships with patients for increased trust and comfort.
- Advocated for patients' rights, boosting patient satisfaction levels.
- Assessed individual needs of patients accurately, resulting in tailored care provision.
Education
Executive Masters of Business Administration - Senior Leader
Aston Business School
Birmingham07.2022
Post Graduate Certificate Education - PCET
University of Huddersfield
07.2005
BA (Hons) - Social Policy and Administration
University of Brighton
07.1995
Higher National Diploma - Public Administration
Eastbourne07.1993
Skills
- Expert strategist
- Business development
- Stakeholder management
- Exceptional communicator
- Inspiring leadership
- Contract management
- P&L management
- Business analysis
- Strategic consultancy
- Problem solving skills
- Strategic thinking
- Operations management
- Financial management
- Change management
- Business scaling
- Entrepreneurial mindset
Affiliations
CMgr, MCMI, FRSA
Timeline
CEO
Bethel Health and Healing Network
07.2022 - 03.2025
Chief Operating Officer
Health EXCHANGE
01.2018 - 05.2021
Assistant Director
Health EXCHANGE
06.2014 - 12.2017
Intervention Services Manager
Health EXCHANGE
05.2010 - 05.2014
Programme Development Consultant
Health EXCHANGE
08.2009 - 05.2010
Independent Training and Development Consultant
07.2008 - 12.2010
National Capacity Building Coordinator
Scarman Trust
04.2006 - 07.2008
Development Officer
North West Birmingham Development Agency
06.2004 - 03.2006
Mental Health Training Officer
Voluntary Action Sheffield
10.2000 - 06.2004
Assistant Manager
Sheffield African Caribbean Mental Health Association (SACMHA)
04.1999 - 09.2000
Primary Care Advocate
01.1997 - 04.1999
Executive Masters of Business Administration - Senior Leader
Aston Business School
Post Graduate Certificate Education - PCET
University of Huddersfield
BA (Hons) - Social Policy and Administration
University of Brighton
Higher National Diploma - Public Administration
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