Jennifer Jideofor
London
Summary
Law graduate with a strong background in administrative, helpdesk, and customer-facing roles. Currently enrolled in a flexible Business Analysis program to upskill and transition into a more analytical position. Proficient in Microsoft Office, CRM systems, and database tools, with experience supporting business functions, coordinating schedules, and delivering excellent customer service.
Overview
3
3
years of professional experience
Work History
Business Support Officer
Havering Council
02.2025 - Current
- Provide administrative and clerical support to senior teams across various departments.
- Prepare and maintain records, documents, and correspondence.
- Support meetings through minute-taking, diary coordination, and document management.
- Use internal systems to track requests and maintain accurate service records.
- Documented, analysed, and modelled financial data for use in business planning.
- Conducted thorough analysis of company data to identify trends, providing actionable recommendations for improvement.
Business Support Officer
Enfield Council
11.2024 - 02.2025
- Delivered business and administrative support across housing and social care services.
- Handled sensitive client information in line with data protection standards.
- Monitored and updated departmental databases and workflow systems.
- Supported project coordination by tracking deadlines and reporting progress to management.
Helpdesk Operative
Equans
08.2024 - 11.2024
- Responded to service desk calls and logged tickets into the system.
- Coordinated with engineers and contractors to schedule repairs and maintenance.
- Updated customers and stakeholders on the status of service requests.
- Managed time-sensitive cases and ensured service level agreements (SLAs) were met.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Customer Service Advisor
Sitel
05.2024 - 08.2024
- First point of contact for customer queries via phone and email.
- Handled sensitive information and resolved queries efficiently.
- Met daily call targets while ensuring customer satisfaction.
- Maintained 10 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Call Centre Agent
Transport for London
11.2023 - 04.2024
- Delivered telephone-based customer support, handling payments and complaints.
- Maintained up-to-date records in the customer database.
- Ensured professionalism and clarity in all communications.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Scheduling Adminstrator
GCCS Covert Security
02.2023 - 10.2023
- Managed shift schedules to ensure adequate staff coverage.
- Communicated with payroll and documented working hours.
- Liaised with clients regarding service delivery and feedback.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Receptionist
Grayfield Solicitors
09.2022 - 02.2023
- Oversaw front desk operations and client hospitality.
- Carried out clerical tasks such as filing, data entry, and office supply management.
- Ensured a professional and welcoming environment for clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Business Analysis Program -
Institution of Business Analysis
04.2025
LLB Law Degree -
De Montfort University
01.2020
A-Levels - Law, Sociology, History
Havering Sixth Form College
01.2017
GCSEs - 8 GCSEs A–C
Robert Clack Comprehensive School
01.2015
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM systems & database management
- Helpdesk operations & ticketing systems
- Scheduling & diary coordination
- Administrative support & report preparation
- Customer service expertise
- Effective written and verbal communication
- Report writing skills
- Administrative support
- Meeting preparation
- Meeting facilitation
Professional Development
Business Analysis Program, Ongoing – Flexible Study, stakeholder engagement, requirement elicitation, process mapping, documentation, Microsoft Visio, Jira, Confluence
Timeline
Business Support Officer
Havering Council
02.2025 - Current
Business Support Officer
Enfield Council
11.2024 - 02.2025
Helpdesk Operative
Equans
08.2024 - 11.2024
Customer Service Advisor
Sitel
05.2024 - 08.2024
Call Centre Agent
Transport for London
11.2023 - 04.2024
Scheduling Adminstrator
GCCS Covert Security
02.2023 - 10.2023
Receptionist
Grayfield Solicitors
09.2022 - 02.2023
A-Levels - Law, Sociology, History
Havering Sixth Form College
GCSEs - 8 GCSEs A–C
Robert Clack Comprehensive School
Business Analysis Program -
Institution of Business Analysis
LLB Law Degree -
De Montfort University