JENNIFER JENKINS
LIVERPOOL,LANCASHIRE
Summary
A dedicated professional with a robust skill set encompassing negotiation ethics, financial literacy, and influential communication. Demonstrates exceptional proficiency in presentation and negotiation preparedness, supported by comprehensive knowledge of legal regulations and industry standards. Adept at building rapport and managing customer relationships through Salesforce CRM, while maintaining cultural awareness and interpersonal sensitivity. Committed to long-term planning and process improvement, leveraging business intelligence tools for strategic decision-making. Career goals include advancing expertise in data privacy principles and enhancing customer service initiatives.
Offering strong communication and problem-solving skills, with ability to build relationships and negotiate effectively. Knowledgeable about conflict resolution and teamwork, with keen interest in learning and growing in new role. Ready to use and develop negotiation, communication, and analytical skills in Specialist Support Team role.
Experienced Negotiator with knack for closing complex deals and building strong client relationships. Skilled at identifying opportunities and driving successful outcomes, resulting in increased client satisfaction and business growth. Recognised for strategic thinking and collaboration, consistently achieving targets and enhancing team performance.
Determined and goal-focused with excellent communication and problem-solving skills, possessing strong ability to build relationships and manage conflicts. Demonstrates proficiency in persuasive negotiation and strategic thinking. Ready to deliver impactful results in SST role.
Hard-working within current role with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Organised and dependable with 23 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Payment Negotiator
The Very Group
LIVERPOOL, MERSEYSIDE
2005.02 - Current
In have had over 20 years experience within the company within both Voice and most currently Digital . Enabling in - Manage multiple, concurrent, text based conversations maintaining an excellent level of spelling
and grammar whilst, through a customer centric approach, appropriately assessing and
understanding a customer’s financial position. Correctly recommending suitable and relevant
solutions or signposting to third party debt advice, ensuring the best outcome reached in line
with the customer’s circumstances through the written word and on call.
Outbound sales advisor
Littlewoods Financial Soulutions
LIVERPOOL, Merseyside
2004.09 - 2005.02
- Utilised persuasive communication skills to secure new business opportunities.
- Prioritised tasks effectively for efficient work performance and productivity enhancement.
- Collaborated with other team members for consistent achievement of targets.
- Identified customer needs through proactive communication, enhancing the selling process.
- Demonstrated resilience in handling rejections, maintaining a positive attitude towards work goals.
- Developed strong understanding of company's offers and promotions, improving sales strategy.
- Executed outbound calls to prospective customers to increase sales volume.
- Delivered excellent customer service whilst driving sales objectives.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
GCSEs - English Language / Literature , Maths , Physical Education , Geography , Science , Religious Educati
Chesterfield High School
LIVERPOOL 1989.09 - 1993.07
Skills
- Patience and persistence
- Negotiation ethics
- Negotiation preparedness
- Financial literacy
- Rapport building
- Financial modelling
- Industry knowledge
- Customer relationship management
- Influential communication
- Time management efficiency
- Data privacy principles
- Initiative taking
- Customer Service
- Interpersonal communication
- Process Improvement
- Salesforce CRM
- Self-motivation
References
References available upon request.
Timeline
Payment Negotiator
The Very Group
2005.02 - Current
Outbound sales advisor
Littlewoods Financial Soulutions
2004.09 - 2005.02
GCSEs - English Language / Literature , Maths , Physical Education , Geography , Science , Religious Educati
Chesterfield High School
1989.09 - 1993.07