Jennifer-Jane Hutchinson
Bristol
Summary
Expert in delivering exceptional customer service with a proven track record of fostering loyal client relationships. Skilled in team leadership, effectively managing shifts during peak and off-peak hours. Proficient in event coordination, consistently achieving high customer satisfaction rates. Committed to continuous personal and professional development through reflective thinking and practical decision-making.
Overview
9
9
years of professional experience
Work history
Assistant manager
DOGHOUSE
Bristol
10.2021 - Current
- Managing cash registers accurately
- Managing daily operations to ensure smooth running of the shop floor
- Creating a positive work environment, resulting in higher employee morale
- Handling customer complaints effectively
- Assisting in recruitment process to build an effective workforce
- Training new staff members, fostering professional development, teamwork and consistency
- Maintaining high standards of store cleanliness, enhancing shopping experience for customers
- Providing excellent customer service leading to repeat business and customer loyalty
- Making and serving coffee with speed, quality and consistency
Bar / waiting staff
Cafe Des Sports
London
02.2018 - 06.2019
- Making engaging connections with guests to create loyalty, fostering a friendly and welcoming atmosphere
- Working events in a team using clear and professional communication, splitting of tasks and roles, explaining of tasks to new members of staff
- Preparing and cooking pizza in a wood-fired oven, clean down of equipment
- Serving food and drink to customers in a fast-paced cafe/bar environment
- Making and serving of coffees/teas, cleaning of coffee machine and equipment
- Performed opening and closing duties including cleaning, sanitising and replenishing
- Prepared mixed drinks, poured wine, beer and non-alcoholic beverages
- Marketeer behind a juice stall
Care assistant
Four Seasons Health Care
Bristol
02.2017 - 08.2017
- Assisting in daily living activities for patient comfort
- Helping with personal care tasks, promoting hygiene and cleanliness
- Responding promptly to emergency situations, ensuring safety of all residents
- Accurately reporting of daily observations, tracking residents progress
- Respected privacy and dignity of each resident during provision of care services
Education
Bachelor of Arts - Photography
University of West London
London, England /2017 - /2021
Diploma of Higher Education - Photography
Weston College
Weston-super-MareGCSEs -
Backwell Secondary School
BristolSkills
- Record keeping and documentation
- Health and safety compliance
- Accurate money handling, use of POS system/till register
- Staff management and leadership
- Training new employees and encouraging personal growth
- Excellent customer service
- Strong verbal and written communication and team liaison
- Cultivating good relationships with suppliers
- Conflict resolution
- Inventory management
- Booking and managing client appointments
- Extensive brand and product knowledge
- Proactive can do attitude
- Coffee preparation
- Cafe equipment maintenance
- Product display arrangement
- Food safety trained
Affiliations
- Photography
- Fitness
- Skiing
- Cycling
- Reading
- Flower Pressing
Personal Statement
I am a bubbly, passionate and outgoing person. I value honesty, integrity and leading with kindness and clarity. I thrive working in a strong team and an environment that fosters and encourages growth. I believe in giving people the tools they need to succeed and bringing out individual strengths to complement the team so everyone can succeed.
Timeline
Assistant manager
DOGHOUSE
10.2021 - Current
Bar / waiting staff
Cafe Des Sports
02.2018 - 06.2019
Care assistant
Four Seasons Health Care
02.2017 - 08.2017
Bachelor of Arts - Photography
University of West London
/2017 - /2021
Diploma of Higher Education - Photography
Weston College
GCSEs -
Backwell Secondary School