JENNIFER IYOHA

Delivered exceptional customer service in both drink preparation and front-desk roles, managing guest interactions for over 100-200 guests per day.

• Supported daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Assisted in training and onboarding new staff members, offering ongoing guidance on procedures and guest service standards.
• Took initiative in coordinating shift handovers and maintaining smooth communication between departments.
• Handled guest concerns and complaints, stepping up when supervisors were unavailable.

• Assisted in providing personal care and support to 6 individuals with learning disabilities, promoting their well-being and independence.
• Supported adults with learning disabilities in supported living environment.
• Participated in community activities, helping foster sense of belonging and inclusion.
• Collaborated with staff to provide safe, respectful, and empowering environment.

• Led team of 7 front-desk staff, ensuring smooth operations and high levels of customer satisfaction..
• Managed shift planning, staff scheduling, and ensured smooth daily operations.
• Trained and mentored new staff, providing performance feedback and support.
• Handled guest complaints, special requests, and VIP coordination.
• Ensured full compliance with health, safety, and cleanliness standards.
• Worked closely with hotel management to maintain high service standards.

• Managed daily administrative tasks and client correspondence, handling up to 30 client files per week.
• Drafted and formatted legal documents, maintained filing systems, and handled confidential information with discretion.
• Ensured smooth daily operations of law office with strong attention to detail and organisational skills.
• Assisted in case preparation to ensure accuracy and readiness for court proceedings.

• Led team of 6–10 customer service advisors, handling 1,000+ client inquiries per week related to insurance policies, claims, and account support.
• Monitored call quality and documentation accuracy to ensure regulatory compliance and customer satisfaction.
• Trained new staff on policy handling, underwriting processes, and claims protocols.
• Worked closely with underwriting and claims departments to coordinate complex customer cases.

• Managed over 1,200 customer inquiries per month,
• Explained policy terms, coverages, and premium calculations clearly to clients.
• Supported claims process by providing documentation guidance and status updates.
• Maintained accurate client records and ensured full compliance with data protection and insurance regulations.
• Built strong client relationships through timely and professional communication.