Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Interests
Accomplishments
Timeline
AssistantManager
Jennifer Imie

Jennifer Imie

Account Manager
Plymouth,PLY

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales and Retail Assistant

Holland and Barrett
04.2023 - Current
  • Assisting customers with their inquiries by proactively addressing their needs, providing detailed product information, offering tailored advice, and making personalised recommendations to enhance their shopping experience.
  • Listening attentively to customers’ complaints and concerns, demonstrating empathy and efficiency, and resolving issues promptly and effectively to ensure satisfaction.
  • Actively engaging with customers to drive sales, highlighting key product benefits, and working consistently towards achieving and exceeding sales targets.
  • Collaborating with colleagues to exceed team goals, offering support during busy periods, and fostering a positive and motivating work environment.
  • Mastering product knowledge, including staying up to date with ingredients, benefits, and usage instructions, to confidently provide accurate and expert information to customers.
  • Replenishing stock on the shop floor to maintain optimal store presentation, ensuring products are well-organised and attractively displayed, and closely monitoring inventory levels to maintain availability.

Sales Account Management Associate

Bastion Health Limited
09.2020 - 12.2022
  • Managed 29 corporate accounts with over 2,900 enrollees, consistently resolving client issues, which led to a 90% success rate in first-call resolution, enhancing client satisfaction and retention.
  • Collaborated with cross-functional teams to drive business growth and enhance operational efficiency, aligning efforts to achieve strategic objectives.
  • Met with clients both physically and virtually, established new business opportunities by generating leads and leveraging existing relationships, resulting in a 30% increase in the customer base.
  • Gathered customer and prospect feedback, sharing insights with internal teams to enhance product development and service offerings.
  • Led the corporate sales team, driving a 40% revenue growth from 2020 to 2021, while also onboarding and training new staff to ensure seamless integration and high performance.
  • Utilised data to analyse the competitive landscape and conducted periodic SWOT analyses, monitoring competitor pricing, product offerings, and market share to inform business strategy and product differentiation.
  • Negotiated health insurance contracts and packages with potential and existing clients, consistently securing sales at the best possible prices.

Account Manager

Superflux International Limited
11.2018 - 07.2019
  • Handled sales phone calls and provided exceptional customer support, addressing inquiries and resolving issues to ensure a positive client experience.
  • Liaised with new and existing clients to accurately ascertain their specific requests, building strong relationships and understanding their unique needs.
  • Processed client orders with precision, ensuring all deliverables met scheduled deadlines and were produced according to the clients' exact specifications.
  • Proactively followed up on outstanding invoices, implementing effective strategies to ensure prompt payments and maintain healthy cash flow.
  • Closely monitored production processes, collaborating with graphic designers and the printing team to ensure that products met quality standards and aligned with clients' specifications.

Education

MSc. - International Business

University of Plymouth
01.2024

BSc. - Economics and Statistics

University of Benin
08.2017

Skills

  • Account management
  • Client relationship management
  • Problem-solving aptitude
  • Patience and empathy
  • Time management capabilities
  • Team collaboration aptitude
  • Effective communication
  • Attention to detail
  • Organisational skills
  • Analytical thinking
  • Contract negotiation
  • Report writing

Certification

Product Management, 09/2023

EntryLevel


Agile Meets Design Thinking, 05/2022

Digital Product Management: Modern Fundamentals, 04/2022

University of Virginia | Darden School of Business

Interests

Sustainability, Technology, Relationship management, Charity, and Healthcare

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I love my rejection slips. They show me I try.
Sylvia Plath

Interests

Healthcare

Sustainability

Technology

Relationship management

Charity

Accomplishments

  • Developed strong relationships with key referral sources which resulted in 22% increase in referrals over one-year period.
  • Initiated two key partnerships which resulted in 31% revenue growth.
  • Organised one-on-one sessions with clients on how to navigate a new tool which resulted in 29% increase in engagement.

Timeline

Sales and Retail Assistant

Holland and Barrett
04.2023 - Current

Sales Account Management Associate

Bastion Health Limited
09.2020 - 12.2022

Account Manager

Superflux International Limited
11.2018 - 07.2019

BSc. - Economics and Statistics

University of Benin

MSc. - International Business

University of Plymouth

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