Jennifer Hill
Gloucester
Summary
Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Workplace Co-ordinator
Frazer-Nash Consultancy
Gloucester, Gloucestershire
03.2024 - Current
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Coordinated project tasks for successful and timely completion.
- Negotiated contracts with suppliers, securing favourable terms.
- Managed logistics of company events, resulting in smooth operations.
- Improved workflow efficiency by developing process improvements.
- Created detailed schedules to streamline work processes.
- Managed multiple projects, ensuring organisation and efficiency.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Collaborated across departments for strategic planning purposes.
- Liaised with external parties to ensure seamless project execution.
- Answered phone calls and responded to emails from clients.
- Managed and prioritised varied and busy workload to meet deadlines.
- Coordinated project meetings, documenting key action items and decisions.
- Build and maintained strong relationships with partners and key stakeholders.
- Monitored health and safety measures for guaranteed compliance.
- Liaised with contractors for larger scale maintenance or renovation projects.
- Responded promptly to any facility-related queries or issues from staff members, fostering better communication lines within the organisation.
- Assisted in fire drills and other emergency procedures, reinforcing company-wide understanding of safety protocols.
- Provided administrative support to the Facilities Manager, aiding overall departmental efficiency.
- Supported smooth running of day-to-day operations by performing general clerical tasks as required.
- Facilitated efficient waste management, contributing to a greener workplace environment.
Holiday Home Sales Admin
Parkdean Resorts
Clacton-on-Sea, Essex
09.2023 - 12.2023
- Processing all sales documents for new owners, part exchanges and private sales.
- Uploading personal data and ID documents onto sales system.
- Organising after sales jobs for all purchases with internal and external contractors.
- Arranging new siting's with all connections and safety tests needed.
- Processing any warranty claims with manufacturers.
- Completing exit forms including refunds or credits owed to customers.
- Appraising new and used Holiday homes using Audit Pro and taking photos.
- Answering desk phones
- Filing
- Processing and creating Purchase order numbers
- Ordering invent and materials
- Organising and running owner events
- Booking appointments for sales team and any customers.
Receptionist
Parkdean Resorts
Clacton-on-Sea, Essex
05.2023 - 09.2023
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impressions of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Supported fire evacuations with clear communication and rigorous attendance checks.
- Coordinated maintenance services to achieve fully-functional office space and park
- Provided clerical support to company employees, including copying, faxing and file management.
- Updated Salesforce records to improve data quality.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Made holiday bookings, and any changes needed.
- Took bill payments and organised any jobs for owners
Holiday Services Manager
Park Holidays UK
Clacton-on-Sea, Essex
02.2022 - 05.2023
- In charge of all holiday bookings across 2 parks
- Ran reception team and over looked and managed housekeeping and maintenance teams
- in charge of over 150 holiday homes
- snagged and organised all repairs for holiday homes
- Worked with external contactors
- Assumed ownership over team and managed work flow to meet or exceed quality service goals.
- Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
- Managed projects and delegated tasks for upper management to achieve on-time and under-budget project completion.
- Implemented and developed customer service training processes.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Supervised 10 members of staff and monitored performance to drive productivity.
- Followed up on unresolved customer issues to research and correct problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative manager
Park Holidays UK
Maldon, Essex
07.2020 - 02.2022
- Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Planned revenue generation strategies designed for growth.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Organised financial and operational data to help with yearly budgeting and planning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed organisational policies for administrative oversight and internal controls.
- Inputed time sheets and ran payroll
- Collected debt
- Daily banking duties and Loomis collections
Recepetionist
Park Holidays UK
Maldon, Essex
03.2020 - 07.2020
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Provided clerical support to company employees, including copying, faxing and file management.
- Booked and amended holidays
Bartender
Park Holidays UK
Maldon, Essex
09.2019 - 12.2019
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected, washed and put away glassware between guests.
Holiday Sales Advisor
Parkdean Resorts
West Mersea, Essex
01.2019 - 09.2019
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Warmly greeted customers to establish positive first impressions, enhancing experiences.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Retained customers by building rapport and delivering tailored product recommendations.
- Reception duties
- Booked and changed holidays
Entertainer
Parkdean Resorts
East Mersea, Essex
02.2018 - 11.2018
- Communicated rules and restrictions to audiences for optimised safety.
- Prepared relevant props and costumes ahead of performances.
- Learned concert pieces accurately for professional performances.
- Carried out thorough risk assessments ahead of event preparations.
- Cleared and readied stages and dressing areas between performances.
- Coordinated character appearance guests for smooth meet and greet activity.
- Remained enthusiastic and in character during mascot appearances
- Performed with energy and enthusiasm to fully engage audiences.
- Developed fun, engaging learning experiences for children of varying ages.
Front of house team member
Ambassador Theatre Group
London
10.2017 - 02.2018
- Also worked October 2021 - February 2022 at Phoenix Theatre and Piccadilly Theatre.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
Photographer
Merlin Entertainments
London
01.2016 - 10.2017
- Worked at The London Eye, London Dungeons (Press Nights) and Madame Tussaud's
- Photographed high-quality images for both print and internet distribution.
- Proactively directed guests to photo port locations to increase product sales.
- Managed all stages of pre- and post-production for seamless client experiences.
- Took portraits of individuals, families and groups at interior and exterior locations.
Education
Diploma of Higher Education - Musical Theatre and Performing Arts
Kent Stage Academy of Performing Arts
Beckenham 09.2014 - 07.2017
A-Levels -
The Crypt School
Gloucester 09.2012 - 07.2014
GCSEs -
Barnwood Park Arts College
Gloucester 09.2007 - 07.2012
Skills
- Accounting software
- Problem-solving
- Management
- Cash Handling
- Health and Safety
- Fire Marshall
- Microsoft
- Salesforce
- Traveller
- Time management
- Payroll
- Customer Service
- Complaints Handling
Timeline
Workplace Co-ordinator
Frazer-Nash Consultancy
03.2024 - Current
Holiday Home Sales Admin
Parkdean Resorts
09.2023 - 12.2023
Receptionist
Parkdean Resorts
05.2023 - 09.2023
Holiday Services Manager
Park Holidays UK
02.2022 - 05.2023
Administrative manager
Park Holidays UK
07.2020 - 02.2022
Recepetionist
Park Holidays UK
03.2020 - 07.2020
Bartender
Park Holidays UK
09.2019 - 12.2019
Holiday Sales Advisor
Parkdean Resorts
01.2019 - 09.2019
Entertainer
Parkdean Resorts
02.2018 - 11.2018
Front of house team member
Ambassador Theatre Group
10.2017 - 02.2018
Photographer
Merlin Entertainments
01.2016 - 10.2017
Diploma of Higher Education - Musical Theatre and Performing Arts
Kent Stage Academy of Performing Arts
09.2014 - 07.2017
A-Levels -
The Crypt School
09.2012 - 07.2014
GCSEs -
Barnwood Park Arts College
09.2007 - 07.2012
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