Jennifer Heyworth
London
Summary
Organised and proactive Deputy Client Services Manager with experience in operations management, internal communications and client engagement. Proven ability to support high-value accounts, coordinate multi-site teams and support business continuity. Proficient at preparing internal communications and client reports, diary management and using internal bank platforms.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Deputy Client Services Manager
Rapport
London
2024.09 - Current
- Lead operations manager for Bank of America's Front-of-House Service.
- Manage a 19-person team across 3x sites (London, Camberley, Dublin and supported an expansion into Zurich).
- Prepare and present detailed operational performance reports to clients.
- Coordinate with contractors (CBRE, ISS, Steadberry, Nuffield, G4S) to maintain seamless operations.
- Support Head Office operations and communications, including facilitating HR investigations and scheduling company training sessions.
- Ensuring business continuity in absence of Client Services Manager.
- Experience in using internal systems (VSD, Guardian, Payroll, Teams, Excel), and preparing and presenting SDR and Safe Star reports.
Senior & Corporate Receptionist
London
2023.12 - 2024.09
- Delivered seamless front-of-house services, building strong client relationships.
- Supported junior staff and implemented process improvements across the team.
- Promoted to senior role and assumed responsibilities of the Deputy/Manager during their absence.
Transcriber
Take Note
Remote
2021.03 - 2023.06
- Transcribed legal, police and healthcare interviews, ensuring confidentiality and accuracy.
- Supported high-profile legal proceedings with precision, timeliness and discretion.
- Exceptional written communication and attention to detail whilst operating under strict deadlines and in compliance with legal standards.
Education
History, 2:1
University of Exeter
Bachelor of Arts 2019.09 - 2022.06
A-Levels: History, Economics, Psychology - 10 GCSEs including English, Maths, French and Economicss
St John Payne
Chelmsford 2012.09 - 2019.07
Skills
- Internal Communication: Cross-department coordination, preparing client-facing reports and managing communications between Head Office and direct reports
- Account Support: Service delivery, operational oversight, managing client relationships
- Technical Proficiency: VSD, Guardian, Fieldglass, Microsoft Teams, Excel, PowerPoint
- Soft Skills: Organisation, Initiative, Proactive, Problem Solving
- Leadership: Team management, cross-site coordination, service standards maintenance
Awards and Recognitions
- IMF Award - Jan 2024
Recognised for 'Outstanding Performance and Commitment on the Bank of America International Account'.
- Corporate Receptionist of the Year - May 2024
Recognised for consistent contract delivery and client engagement.
Timeline
Deputy Client Services Manager
Rapport
2024.09 - Current
Senior & Corporate Receptionist
2023.12 - 2024.09
Transcriber
Take Note
2021.03 - 2023.06
History, 2:1
University of Exeter
2019.09 - 2022.06
A-Levels: History, Economics, Psychology - 10 GCSEs including English, Maths, French and Economicss
St John Payne
2012.09 - 2019.07