- reading
- exercise
- family time
- new challenges
Jennifer Hampton
liverpool
Summary
Although predominantly my working history is nursing based, I am looking for a new challenge and I have a vast array of skills that I have acquired through nursing that I can apply to this administrative role.
I am a driven professional experienced in secondary care, and 5 years experience working for HMRC in administratively varied settings. I am Compassionate, caring and comfortable working with people of all backgrounds. I have developed a confident approach to my work ethic, and I am competent in all areas of documentation and fully understand the principles of data accuracy.
I am computer literate, ambitious, and highly professional in all that I set out to achieve. I have nursing and administrative experience, bringing 7 years of treating patients and coordinating care with other healthcare and administrative staff.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Community Staff Nurse
Merseycare NHS
Liverpool, Merseyside
01.2013 - 10.2023
- Delivered palliative care to enhance comfort and support for patients with life-limiting illnesses.
- Administered IV antibiotic therapy to treat infections effectively in patients.
- Administered injection therapy to patients to manage pain and improve mobility.
- All aspects of wound care
- Provide domiciliary care to patients with stable conditions that can be treated with a variety of care interventions at home.
- Offered cancer support to patients and families to navigate treatment and emotional challenges.
- Developed patient visit schedules to facilitate care needs and ensure timely interventions
- Collaborated with caseload holders to achieve patient care goals and enhance care interventions
- Led handover sessions to coordinate patient care and address issues for improved service delivery.
- Attendance to gold standard meetings with other health care professionals such as GPs, Allied health professionals andcommunity matrons.
Patient Care Co-ordinator
Liverpool Community Health
Liverpool, Merseyside
03.2008 - 12.2010
- Developed pathways with the clinical lead for call handlers to facilitate patient care into intermediate care settings and avoid hospital admission, ensuring alignment with statutory, regulatory, regional, and national guidelines.
- Attended meetings with care managers to discuss and evaluate pathway implementation for hospital avoidance.
- Recorded detailed minutes during meetings to ensure accurate documentation of discussions and decisions, enhancing follow-up actions.
- Devised staff rotas, facilitated personal development meetings, and provided general support to staff.
- Participated in interview sessions to assess candidate qualifications and fit for the team.
Receptionist
Rayware Glasware Company
Liverpool , merseyside
03.2007 - 02.2008
- Greeted customers and visitors in person and via telephone calls.
- Represented Rayware at front of house, greeting clients, assisting with meetings, and showcasing showroom to potential buyers.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Coordinated travel arrangements for management and executive staff, facilitating smooth and timely travel experiences.
- Collaborated with marketing team to edit and print designs for management review, ensuring alignment with brand standards.
Tax credits advisor
HMRC
Liverpool, Merseyside
04.2006 - 10.2006
- Liaised with customers on tax credit claims, resolving issues to ensure accurate processing and client satisfaction.
- Maintained comprehensive knowledge of [Type] regulations and legislation to offer accurate, up-to-date taxation advice.
- Maintained comprehensive records of client tax returns and supporting documentation, ensuring compliance and security.
- Coordinated discussions with clients and tax authorities to ensure clarity and understanding.
- Provided clients with payment advice and details of dates/amendments in accordance with the data protection act.
Child Support Agency
HMRC
Liverpool, Merseyside
03.2005 - 04.2006
- Identified and engaged parents to secure child support, maintaining accurate records of payments to facilitate financial accountability.
- Managed casework for child protection, safeguarding, and care programme planning, ensuring comprehensive support for vulnerable clients.
- Monitored and reviewed cases, tailoring bespoke care programmes for optimal service user outcomes.
- Collaborated with social services, referral sources, and other professionals, to meet client needs.
- Established trusting relationships with children and families, enhancing communication to effectively address case requirements.
Administrative Assistant
HMRC
Liverpool, Merseyside
03.2005 - 09.2005
- Managed office inventory by restocking supplies and placing purchase orders, ensuring consistent availability of essential supplies.
- Organised client documents and data for application submission, streamlining the submission process and enhancing accuracy.
- Inspected passenger passports and travel documents for compliance, facilitating smooth processing and adherence to regulations.
Education
A-Levels - English literature
liverpool community college
Liverpool09-2005
A-Levels - English Language
Liverpool Community Health
Liverpool09-2005
A-Levels - Media Studies
Liverpool Community College
Liverpool09-2005
Bachelor of Science - Nursing
liverpool john moores University
Liverpool01-2013
GCSE -
Auckland College
LiverpoolSkills
- Patient advocacy
- Patient assessment
- Care coordination
- Electronic health records
- Data management expertise
- Data cleansing expertise
- Team collaboration
Certification
liverpool john moores university grade 2:1adult nursing
Interests
Timeline
Community Staff Nurse
Merseycare NHS
01.2013 - 10.2023
Patient Care Co-ordinator
Liverpool Community Health
03.2008 - 12.2010
Receptionist
Rayware Glasware Company
03.2007 - 02.2008
Tax credits advisor
HMRC
04.2006 - 10.2006
Child Support Agency
HMRC
03.2005 - 04.2006
Administrative Assistant
HMRC
03.2005 - 09.2005
A-Levels - English literature
liverpool community college
A-Levels - English Language
Liverpool Community Health
A-Levels - Media Studies
Liverpool Community College
Bachelor of Science - Nursing
liverpool john moores University
GCSE -
Auckland College