JENNIFER GREGSON-HOLDCROFT
Summary
Dedicated professional with a strong foundation in hospitality, known for excellent customer service and effective team collaboration. Demonstrates strong communication skills and adept problem-solving abilities, ensuring seamless operations and client satisfaction. Proficient in time management, consistently meeting deadlines and enhancing productivity. Committed to leveraging skills in a dynamic environment to drive organisational success.
Overview
4
4
years of professional experience
2030
2030
years of post-secondary education
Work history
WEEKEND HOST
RRG Toyota
Macclesfield
08.2023 - 07.2025
- Assisted service customers on Saturdays from 8:00 am to 1:00 pm, enhancing overall experience.
- Guided customers to service team for check-ins and updates promptly.
- Ensured customer comfort in waiting area by providing refreshments.
- Received positive mentions in customer satisfaction surveys and Google reviews.
- Support sales team on Saturday afternoons and Sundays by engaging waiting customers
VOLUNTEER RECEPTIONIST
Leighton Hospital
08.2022 - 07.2024
- Checked in patients and rescheduled appointments
- Assisted with COVID-19 hygiene procedures and safety signage
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
RECEPTIONIST
Stride Clinic
06.2023 - 08.2023
- Managed front desk and checked in service users
- Handled stock intakes and record updates
- Utilised multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
CREW MEMBER
McDonald’s
01.2022 - 01.2023
- Took customer orders at register and drive-thru
- Maintained cleanliness and assisted in high-pressure shifts
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
Education
BA (Hons) - Primary Education
University
Level 3 Diploma - Health and Social Care
College
01.2022 - 01.2024
A-Level - Psychology
College
01.2022 - 01.2024
GCSEs - undefined
High School
Skills
- Excellent customer service
- Strong communication
- Team collaboration
- Hospitality experience
- Time management
- Problem-solving
References
Mr. Lee Bradley, General Manager, RRG Toyota Macclesfield, lee.bradley@rrg-group.com, 07717 837135
Personal Information
Date of birth: 12/14/05
Timeline
WEEKEND HOST
RRG Toyota
08.2023 - 07.2025
RECEPTIONIST
Stride Clinic
06.2023 - 08.2023
VOLUNTEER RECEPTIONIST
Leighton Hospital
08.2022 - 07.2024
CREW MEMBER
McDonald’s
01.2022 - 01.2023
Level 3 Diploma - Health and Social Care
College
01.2022 - 01.2024
A-Level - Psychology
College
01.2022 - 01.2024
GCSEs - undefined
High School
BA (Hons) - Primary Education
University
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