Jennifer Grant-Richards
Cannock,Staffordshire
Summary
Highly experienced Senior Manager within the Prison Service with 12 years experience and proven to consistently meet productivity, business and customer service objectives. 7 years administration/ Finance background with various qualifications in Custodial care, Business Administration and Customer Service.
Keen for new experience, responsibility and accountability. Enjoys being part of a productive team and thieves even under significant pressure, possesses a strong ability to perform effectively and excel. Excellent communication and negotiation skills and the ability to develop and maintain beneficial internal and external relationships. I work well both independently, as well as part of a team, qualities important when decision making.
Overview
18
18
years of professional experience
Work history
Deputy Head of Residence/Senior Manager
G4S (HMP Oakwood)
Wolverhampton, West Midlands
2012.01 - Current
- Manage a secure and effective residential environment for offenders to ensure the safety, security and control of the prison
- Manage the prison population to ensure that the regime targets are achieved
- Manage and control the relevant budgets to meet financial parameters
- Coach and support staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures and contractual requirements are met
- Regularly visit all areas of the prison to ensure compliance with relevant standards and that offender needs are met
- Perform the role of Duty Director, as and when required, in accordance with security instructions and relevant standards to ensure that the operation runs effectively, including monitoring effective ACCT and Violence Reduction systems to minimise suicides, self-harm and bullying within the prison
- Oversee the operation of the Segregation Unit ensuring all mandatory procedures are followed and that partnerships with the Controllers team, Adjudicators and Independent visiting judges are professional and effective at all times
- Establish and develop an effective Incentives and Earned Privileges Scheme for prisoners so that a fair system of reward is in place
- Implement and monitor an effective ACCT System & violence reduction policy to minimise suicides, self harm and incidents of bullying and violence within the prison
- Promote the diversity strategy to ensure it is developed, implemented and embedded into the prison culture
- Assist in the promotion of creating a positive Health & Safety culture to achieve and maintain recognition as a British Safety Council 5 Star business unit
- Adjudicate prisoners in line with prison service standards to ensure hearings are conducted fairly, justly and impartially
Offender Supervisor
G4S (HMP Oakwood)
Wolverhampton, West Midlands
- To provide information to categorise offenders as necessary in line with National guidelines and allocate appropriately in line with sentence plan and sequencing requirements to deliver the plan
- To maintain and develop appropriate contact with relevant offender managers and to keep offender managers informed of developments whilst in custody relating to individually allocated offenders
- To engage with the offender to assess the offender's risk of serious harm, criminogenic needs and personal and welfare needs, identification of tier and preparation of sentence plan to reduce their risk of serious harm and likelihood of re-offending
- To broker access to targeted and universal services in line with identified tier and sentence plan objectives
- To monitor timely access, effectiveness, attendance and achievement of goals and targets as necessary and to collate evidence and provide written reports as required
- To liaise as necessary with all other departments in order to deliver effectively agreed sentence plan objectives To engage with offenders to ensure they consolidate learning required as a result of interventions undertaken To manage sentence plan and risk management reviews - gather all appropriate information from across the establishment and key workers contributions towards sentence plan reviews
- To re-assess tier where there is a review or a significant circumstance or change in behaviour To maintain effective links and relationships with the security, operations and public protection functions and to develop dynamic security, in order to protect staff and the public, the security of the establishment, family and visitors
- To keep appropriate records of contact and key events maintained using prescribed systems To prepare suitability assessments for early release (HDC, ROTL, Parole), recommendations are presented for approval and the offender is informed of outcomes
- To provide information and participate in a tripartite event prior to release between the Offender Supervisor, the Offender Manager and the offender to plan for release and plan for the licence period for those offenders subject to licence conditions on release
- To undertake required training to develop and maintain an up to date knowledge of the NOMS agenda and offender management processes and initiatives
- To support staff awareness about Offender Management throughout the establishment
Prison Custody Officer
- Maintain restrictions on prisoner's liberty whilst promoting and protecting their rights in compliance with legislation and company policy and procedures, including security instructions
- Maintain the highest standards of care in order to minimise the risk to prisoners of suicide, self-harm and violence, including ACCT case management and application of the anti-bullying programme
- Ensure that prisoners receive their privileges appropriate to their location and local status so that the duty of care is met including supervision of First Night, Induction and Drugs Misuse units
- Supervision of prisoners on the residential unit including meal service, domestic activities and association
- Promote an environment that supports the welfare and safety of staff and prisoners so that prisoner behaviour and the good order of the prison is controlled and maintained
- Assist in the control of incidents and emergencies to reduce the impact of the incident and bring it to a swift resolution and when appropriate control and restrain prisoners to prevent escape, injury or damage
- Search individuals, cells, premises and surrounding areas and confiscate prohibited items and / or contraband in order to maintain safety and security in line with standards
- Complete and maintain prisoner records, documentation, reports and all associated prisoner information to enable the sharing of this information and to provide a clear audit trail.
Finance Administrator
NextiraOne Uk Ltd
2007.09 - 2012.01
- To be responsible for orders received via the Order Management systems (Siebel and SAP) including all of the data processing activities associated with the processing of a customer maintenance order including order entry, third-party purchasing, spares review, renewal validation, invoice generation and the filing and archiving of all paperwork
- Managing all related aspects of checking available spares stocks, purchasing necessary third-party services, generating invoices and providing any post-invoicing services required (Support queries, renewals, additions to contract etc) To build strong relationships with customers and suppliers (both internal and external) through effective communication on administration matters whenever required
- To escalate issues (both internally and externally) with customers and suppliers in a timely manner whenever required
- To work closely with other departments to ensure that company procedures are continually developed and refined to maximise the effectiveness of the company as a whole.
Service Controller
Briggs Equipment
2005.08 - 2007.09
- Prioritise and allocate work to 11 field engineers to provide a profitable/ cost effective service Provide valve for money service to all our customers both internal and external Request any external purchases through the SAP system Ensure all work in progress is scheduled and engineers work is allocated Provide service response times in line with SLA's, KPI's and prioritise any VOR work to ensure minimal cost to the company and customer satisfaction Liaise with internal staff to optimise efficiency and use of resources Provide the field force with complete accurate daily performance monitors Complete revenue invoicing/ Engineers paperwork Advise engineers of any outstanding parts return that affects invoicing Chase and order consumable parts for the engineers Ensure ‘Click Schedule' is up to date and truly effects the engineers planned activities Professional approach to provide satisfaction for internal and external customers No overdue Pm's (Truck Services) All ship to be lower than 28 Days (Jobs not invoiced) Achieving environmental, health and safety targets (e.g
- Lost time
- Accidents) Communicate with customers to identify their needs, and resolve any disputes in order to maintain positive working relationships.
Education
Diploma of Higher Education - Custodial Care- Level 3
BTEC
CannockSkills
Incident Management Training
OASys
Domestic Violence Training
Designated Safeguarding Officer: Certificate
Offender Supervisor Foundation Course
Prison Sentence Calculations
Assessment, Care in Custody & Teamwork (ACCT)
BSC Level 1 Award in Health & Safety at work
First Aid Training: FAW (Certificate)
Emergency Life support (Child and Infant): Certificate
Manual Handling: Certificate
AED- Certificate
Medical Gas Administration- Certificate
Timeline
Deputy Head of Residence/Senior Manager
G4S (HMP Oakwood)
2012.01 - Current
Finance Administrator
NextiraOne Uk Ltd
2007.09 - 2012.01
Service Controller
Briggs Equipment
2005.08 - 2007.09
Offender Supervisor
G4S (HMP Oakwood)
Prison Custody Officer
Diploma of Higher Education - Custodial Care- Level 3
BTEC