Jennifer Fletcher
Cradley Heath ,United Kingdom
Summary
Experienced professional specializing in NHS performance and transformation, project coordination, and data analysis. Over 17 years in group fitness instruction, with additional expertise in nutrition and lifestyle coaching. Proven ability to facilitate workshops and drive results through strategic initiatives. Currently pursuing training in therapy to enhance skill set.
Overview
23
23
years of professional experience
Work history
Health Protection Project Coordinator – Band 6
South Birmingham PCT
Birmingham , West Midlands
2010.03 - 2013.03
- Coordinated seasonal flu and immunisation campaigns across primary care.
- Led cold chain compliance efforts, managed data reporting, and worked with Public Health teams.
Breast Screening Project Coordinator – Band 5
Heart of Birmingham PCT
Birmingham
2009.08 - 2010.03
- Streamlined logistics and patient communication for NHS Breast Screening Programme.
- Collaborated with primary and secondary care services to enhance uptake rates.
Data Quality Analyst – Band 5
Dudley PCT
Dudley
2008.04 - 2009.08
- Validated and cleansed patient data across primary care clinical systems.
- Supported national dataset submissions, training, and audit preparation.
Nutrition Advisor
2022.06 - 2025.07
- Provide personalised dietary advice for general health, weight loss, and long-term condition management.
- Develop meal plans, deliver workshops, and work alongside clinical and fitness professionals.
Performance Manager – Urgent Care and Out of Hospital Care – Band 8a
Black Country ICB
Wolverhampton
2021.06 - 2025.07
- Lead performance monitoring of urgent and out-of-hospital services aligned with ICB and national priorities.
- Coordinate across providers (111, GP OOH, A&E, discharge teams) to track KPIs and address pressures.
- Develop data dashboards, chair review meetings, and contribute to winter/surge planning.
Group Fitness Instructor
2007.07 - 2025.07
- Deliver HIIT, circuit training, strength and mobility classes in gyms and community centres.
- Adapt sessions for all fitness levels and health needs, fostering inclusive wellbeing.
- Maintain CPR and First Aid certifications and promote long-term fitness habits.
Urgent Care Performance Manager – Band 7
Dudley CCG
West Midlands
2014.04 - 2021.06
- Oversaw urgent care contract performance (A&E, 111, MIUs), reducing breach rates and improving flow.
- Developed performance reports, early warning tools, and escalation frameworks.
- Represented the CCG in regional assurance, planning, and winter preparedness.
Assurance and Delivery Project Coordinator – Band 6
NHS England
Birmingham
2013.04 - 2014.04
- Supported assurance of NHS Trust and CCG performance at regional level.
- Monitored milestones, coordinated project submissions, and contributed to service improvement.
Patient Services Administrator – Band 2
Dudley PCT
2006.09 - 2008.03
- Provided admin support for community health teams, managing referrals, records, and bookings.
- Liaised with patients and staff to support smooth service delivery.
Medical Secretary – Orthopaedic Assessment Service
NHS via Agency
Dudley
2006.04 - 2006.07
- Temporary secretarial support including transcription, scheduling, and consultant liaison.
Medical Notes Summariser & Prescription Clerk
Cradley Road Medical Practice
2005.06 - 2006.04
- Summarised incoming medical records and managed repeat prescription workflow.
Medical Receptionist & Healthcare Assistant
Dr Sumaria and Partners
2002.12 - 2004.02
- Worked front-of-house and provided clinical support including phlebotomy and patient monitoring.
Education
PRINCE2 Foundation -
APMG International
Birmingham 2011.04 - 2011.01
Level 2 Fitness Instructor Qualification -
Dudley College
2006.09 - 2007.01
Level 3 Nutrition & Weight Management - undefined
Institution
Medical Terminology Certificate - undefined
Institution
Bachelor of Science - Biological
University of Wolverhampton
1999.09 - 2022.06
A-Levels - Human Biology
Stourbridge College
1997.09 - 1999.06
A/S Level - Sociology
Stourbridge College
1997.09 - 1999.06
GCSEs - Science (Double Award)
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - Maths
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - English Language
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - English Literature
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - History
Hillcrest School and Community College
1992.09 - 1997.09
GCSEs - Geography
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - French
Hillcrest School and Community College
1992.09 - 1997.09
NVQ Level 1 - Counselling
Level 1 Interpersonal Skills
2025.04 - 2025.07
Level 2 Counselling Skills -
Halesowen College
Halesowen 2025.09 -
Skills
- NHS Performance & Transformation
- Project & Programme Coordination
- Data Analysis & KPI Reporting
- Group Fitness Instruction (17 years)
- Nutrition & Lifestyle Advice
- Workshop Facilitation & Coaching
Personal Information
Hobbies: Weight lifting, Aerial performing arts, Bouldering, Running, Reading fiction, Passionate about fitness and creative movement, Strong interest in continuous self-development and wellbeing
References
References available upon request.
Timeline
Level 2 Counselling Skills -
Halesowen College
2025.09 -
NVQ Level 1 - Counselling
Level 1 Interpersonal Skills
2025.04 - 2025.07
Nutrition Advisor
2022.06 - 2025.07
Performance Manager – Urgent Care and Out of Hospital Care – Band 8a
Black Country ICB
2021.06 - 2025.07
Urgent Care Performance Manager – Band 7
Dudley CCG
2014.04 - 2021.06
Assurance and Delivery Project Coordinator – Band 6
NHS England
2013.04 - 2014.04
PRINCE2 Foundation -
APMG International
2011.04 - 2011.01
Health Protection Project Coordinator – Band 6
South Birmingham PCT
2010.03 - 2013.03
Breast Screening Project Coordinator – Band 5
Heart of Birmingham PCT
2009.08 - 2010.03
Data Quality Analyst – Band 5
Dudley PCT
2008.04 - 2009.08
Group Fitness Instructor
2007.07 - 2025.07
Level 2 Fitness Instructor Qualification -
Dudley College
2006.09 - 2007.01
Patient Services Administrator – Band 2
Dudley PCT
2006.09 - 2008.03
Medical Secretary – Orthopaedic Assessment Service
NHS via Agency
2006.04 - 2006.07
Medical Notes Summariser & Prescription Clerk
Cradley Road Medical Practice
2005.06 - 2006.04
Medical Receptionist & Healthcare Assistant
Dr Sumaria and Partners
2002.12 - 2004.02
Bachelor of Science - Biological
University of Wolverhampton
1999.09 - 2022.06
A-Levels - Human Biology
Stourbridge College
1997.09 - 1999.06
A/S Level - Sociology
Stourbridge College
1997.09 - 1999.06
GCSEs - Science (Double Award)
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - Maths
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - English Language
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - English Literature
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - History
Hillcrest School and Community College
1992.09 - 1997.09
GCSEs - Geography
Hillcrest School and Community College
1992.09 - 1997.06
GCSEs - French
Hillcrest School and Community College
1992.09 - 1997.09
Level 3 Nutrition & Weight Management - undefined
Institution
Medical Terminology Certificate - undefined
Institution