Jennifer Fenn
Mettingham, Bungay,Suffolk
Summary
I am an outgoing and friendly person with excellent customer service and administration skills.
Working within reception and dispensary I have been patient facing, assisting patients with queries, complaints and other issues.
I am very personable with a strong foundation in patient care and clinical knowledge with nearly five years of using SystemOne.
In my role and in general I am an approachable person with strong organisational skills and proficiency whilst being a team player with excellent communication and interpersonal abilities, combined with knack for problem-solving and multitasking.
Overview
13
13
years of professional experience
Work history
Receptionist
Bungay Medical Practice
Bungay, suffolk
12.2024 - Current
- Scheduled patient appointments using SystemOne to optimise daily operations.
- Handled incoming calls, ensuring prompt responses to enquiries.
- Updated electronic health records regularly, maintaining data accuracy and confidentiality.
- Processed prescription requests swiftly to enhance customer service experience.
- Addressed patient concerns effectively, fostering improved satisfaction levels.
- Maintained timely check-in services to facilitate smooth appointment flow.
- Communicated results to patients in accordance with medical professionals' instructions.
- Worked collaboratively with colleagues to ensure continuous front-desk coverage.
Repeat Prescription Co-ordinator.
POD - Prescription ordering direct. NWICB NHS
Beccles, Suffolk
01.2020 - 07.2024
- Answered phone calls and responded to emails from Patients and third parties.
- Processed, reviewed and amended prescriptions
- Addressed complaints and resolved issues.
- Managed and prioritised a varied and busy workload to meet deadlines.
- Trained new staff members and assigned tasks to team members.
- Used System One and information systems, maintaining accurate and accessible records.
- Received and actioned feedback to improve personal performance.
- Demonstrated resilience and composure under pressure.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Handled negotiations patients and third parties.
Healthcare advisor NHS 111
IC24
Norwich, Norfolk
09.2019 - 12.2019
- Provided healthcare advice to patients by interpreting complex medical information.
- Facilitated effective communication amongst patients and medical staff for improved patient care.
- Achieved high levels of patient satisfaction with professional and empathetic guidance.
- Explained various treatment options to patients, obtaining informed consent in the process.
- Advocated on behalf of patients to ensure access to necessary healthcare services.
- Demonstrated excellent interpersonal skills when interacting with diverse groups of people including patients, family members and other healthcare professionals.
Personal assistant to the director
Andrew Collison Ltd. Bungay Golf Club
Bungay, Suffolk
02.2017 - 09.2019
- Streamlined director's schedule by managing appointments and meetings.
- Prepared detailed reports for improved decision-making process.
- Enhanced communication with staff and clients through effective liaison.
- Managed confidential documents, ensuring complete privacy.
- Maintained office supplies inventory, avoiding shortages.
- Sorted incoming mails for swift response times.
- Prioritised tasks effectively to meet strict deadlines.
- Handled petty cash expenses for better financial control at the office level.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Screened incoming phone calls and relayed detailed messages.
Field care supervisor
Allied Healthcare
Beccles, Suffolk
04.2013 - 03.2017
- Mitigated risks through thorough assessment of clients' homes.
- Assessing new patients, Producing care plans and implementing care packages
- Provided necessary guidance to staff during challenging situations and travelled to spot check carer compliance.
- Dealt promptly with complaints, resulting in improved client satisfaction.
- Collaborated closely with healthcare professionals for comprehensive patient care.
- Complied with all regulatory standards, maintaining high-quality care provision.
- Ensured consistency in service delivery by monitoring caregivers' adherence to care plans.
- Completed prompt incident reports following any accidents or incidents at work.
- Promoted dignity and respect whilst providing personal care services.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Assisted with personal hygiene tasks to maintain cleanliness and dignity.
- Provided overnight care whenever required; ensured continuous monitoring for critical patients.
Education
First aid at Work -
KM First aid
Handling difficult situations - Caring for yourself and others with compassion
Escalla
Information sharing - Advanced information governance for frontline staff
E-learning for Healthcare
NVQ Level 2 in Health and Social Care -
City and Guilds
Intermediate Apprenticeship - Social care and the care of children and young people
Federation for Care and Development
Functional skills in English and Mathematics -
City and Guilds
GCSEs - English Literature B, English Language B, German B, History C, Mathematics C, Sciences C
Bungay High School
SuffolkSkills
- Time management
- Patient care
- Clinical knowledge
- Bedside manner
- Healthcare software proficiency
- Staff supervision
- Task delegation
- Administrative support
- HR processes understanding
Timeline
Receptionist
Bungay Medical Practice
12.2024 - Current
Repeat Prescription Co-ordinator.
POD - Prescription ordering direct. NWICB NHS
01.2020 - 07.2024
Healthcare advisor NHS 111
IC24
09.2019 - 12.2019
Personal assistant to the director
Andrew Collison Ltd. Bungay Golf Club
02.2017 - 09.2019
Field care supervisor
Allied Healthcare
04.2013 - 03.2017
First aid at Work -
KM First aid
Handling difficult situations - Caring for yourself and others with compassion
Escalla
Information sharing - Advanced information governance for frontline staff
E-learning for Healthcare
NVQ Level 2 in Health and Social Care -
City and Guilds
Intermediate Apprenticeship - Social care and the care of children and young people
Federation for Care and Development
Functional skills in English and Mathematics -
City and Guilds
GCSEs - English Literature B, English Language B, German B, History C, Mathematics C, Sciences C
Bungay High School