Jennifer Dickson

Provided administrative and secretarial support for consultant paediatric surgeon’s medico-legal practice.

• Managed consultant diary scheduling appointments, meetings, and clinic arrangements.
• Maintained practice accounts and financial records in Microsoft Excel.
• Proofread over 50 medico-legal reports for accuracy, clarity, and consistency.
• Handled sensitive information with discretion and maintained confidentiality and data security.
• Coordinated communication between patients, solicitors, and consultant.

Provided complete care for two young children in a busy household.

• Managed independent overnight care and welfare for two children over 24 hours.
• Handled emergencies efficiently, ensured timely medical attention when necessary.
• Recorded child's progress and behaviours, shared insights with parents.

Supported hospitality operations across multiple venues during university holidays.

• Completed customer orders accurately while maintaining excellent service standards.
• Collaborated with colleagues using clear communication in busy, high-pressure shifts.
• Adapted to different venue procedures and varying expectations each shift.

Completed accelerated RYA dinghy instructor training through fast-track gap year scheme.

• Delivered over 250 one-to-one and group sailing lessons to guests of all ages and abilities.
• Developed personalised lesson plans for advanced sailors, and for individuals with additional needs, promoting skill development and inclusivity in sailing.
• Delivered weekly safety briefings to groups of new guests, communicating procedures and expectations clearly and confidently.
• Planned and led sailing excursions, ensuring safe and enjoyable experiences for the guests.
• Welcomed guests, arranged transfers, and led evening events as part of the holiday programme.
• Monitored changing weather conditions and applied risk awareness to ensure safe and informed decision-making.

Worked at Combe Down Surgery during gap year in 2021, before returning intermittently between 2022 and 2023.

• Assisted approximately 90 patients per day in person and over phone, managing appointments, enquiries, and administrative requests in a busy primary care setting.
• Handled confidential patient information with discretion while effectively communicating with patients and colleagues in a multidisciplinary healthcare team.
• Demonstrated empathy and professionalism when supporting patients with a wide range of health concerns and personal circumstances.
• Promoted from Receptionist to Administrator within one month of joining the practice, taking on additional administrative and secretarial responsibilities.
• Produced clinical correspondence by transcribing dictated communications and supporting administrative workflows.
• Organised annual screening programmes, patient communications, transport arrangements, and vaccination clinics to support preventative healthcare initiatives.