Jennifer Crame
LONDON
Summary
Motivational leader with a record of success in high growth, fast paced environments. Seeks out change opportunities, capitalising on technologies, process improvement to drive growth and maximise revenue. Focused and passionate, offering innovative direction to teams whilst building solid, lasting relationship with clients.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement, driving and maintaining operational efficiency, revenue generation and retention, customer excellence and employee satisfaction.
Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Customer Success Director
Oracle
LONDON, UK
2018.03 - Current
- Grew team of billable resources from 41 to 114 over 4 years, across the EMEA region whilst consistently maintaining high performance levels across all KPI's
- Drove Revenue from $6m to $23m over 4 years by devising and executing robust retention and expansion strategies.
- Supporting new business sales, attend sales meeting on request and deal reviews.
- Achieved high customer retention by developing improvement initiatives that built concerted engagement resulting in consistent renewal rates across all verticals and regions of above 75% even through challenging economic times.
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and advanced customer insights.
- Directed cross-functional teams, fostering collaboration and a continuous improvement mindset.
- Formulated business plans to increase growth, improve customer experience and maximise margins.
- Managed business operations, financial performance and investments of company.
- Managed daily operations by overseeing financials, key performance indicators and practice performance.
- Implemented process improvements, streamlining operations for increased productivity.
Manager, Enterprise Applications
Deloitte
London
2015.10 - 2018.03
- Provide advice on technology strategy, assisting clients in developing an ERP business case and guiding them through the vendor selection process.
- As recruitment lead for the Emerging Vendors business unit, I defined candidate profiles and managed the sourcing and selection process resulting in circa 20% head count growth.
- Designed and executed improvements in core delivery competencies, Change Management, Data Migration, Testing and Cutover and PMO.
- Planned and managed resources and budget to support and deliver objectives.
Project Manager
Sapphire Systems
London
2011.05 - 2015.10
- Delivered on 50+ projects' key objectives with agreed budgets, timelines and standards.
- Used project management tools and techniques for positive, successful outcomes.
- Built and nurtured professional relationships with wide range of stakeholders.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Drafted accurate monthly management reports to illustrate project timelines and progress.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
Senior Account Project Manager
Formscan Limited
London
2005.08 - 2011.05
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Planned revenue generation strategies designed for growth.
- Represented organisation at seminars, conferences and business events.
- Handled customer concerns and complaints to resolve issues and build loyalty
- Advised clients on optimum mix of products and implementation strategies
Support Manager
Kypera
London
2002.08 - 2005.04
Business Analyst
Axa Isle of Man
Douglas
2000.10 - 2002.08
Education
Prince 2
2011.04 -
Certified Scrum Master
2017.07 -
A-Levels - Business Studies, Grade (B)
Southgate College
1998.09 - 1999.06
8 GCSEs -
Southgate School
Barnet 1989.09 - 1994.06
Skills
- Strategic planning
- Leadership skills
- Customer relationship building
- Project Management
Timeline
Customer Success Director
Oracle
2018.03 - Current
Certified Scrum Master
2017.07 -
Manager, Enterprise Applications
Deloitte
2015.10 - 2018.03
Project Manager
Sapphire Systems
2011.05 - 2015.10
Prince 2
2011.04 -
Senior Account Project Manager
Formscan Limited
2005.08 - 2011.05
Support Manager
Kypera
2002.08 - 2005.04
Business Analyst
Axa Isle of Man
2000.10 - 2002.08
A-Levels - Business Studies, Grade (B)
Southgate College
1998.09 - 1999.06
8 GCSEs -
Southgate School
1989.09 - 1994.06