Jennifer Clarke

• Address customer concerns promptly, providing solutions that exceeded expectations.
• Enhanced passenger satisfaction with proactive communication and problem-solving during in-flight issues
• Improved flight operations efficiency by implementing effective scheduling and crew management strategies.

FLIGHT MANAGER overall role includes First point of contact for VIP Passengers, representing Brand at highest level and delivering seamless customer experience Meet and Greet Business and Commercial Jet passengers, mainly in the UK but sometimes abroad
Organising and assisting with Crew paperwork, including; Flight Planning, Slot Changes, Fuel, Catering, sometimes assisting Cabin Crew as required onboard aircraft

Providing bespoke personal VIP services to passengers before,during and after flight. Reacting quickly to any additional passengers needs or requests.
Good international skills working comfortably and patiently with Customers from different cultures.
Dealing with individuals, families sometimes with children and large groups (e.g. Football & & Sports teams, entertainers, celebrities).

• Uniformed first point of contact at very busy Main Reception; Meet & Greet Customers, Visitors and Staff
• ID Pass management
• Post room duties
• Providing administrative management for EasyJet Academy and Capability Green Offices (off-site)

• Meet and greet VIP passengers
• Crew and Passenger Check-In
• Switchboard and Reception duties Security Checks
• Valid Apron Driving Permit holder. Security Level One clearance.

• Meet and greet of all clients visiting Gulfstream
• Maintaining Company Diaries
• Organisation of Customer Lounge
• Organisation of ID Renewals
• Created Company Welcome Pack.

• Meet and greet of VIP passengers
• Handling flight crews of arriving and departing aircraft
• Arranging pre-flight and post-flight services for aircraft
• Liaising with Customs and Immigration
• Booking hotels, car hire, transport and arranging catering requests.

• Meet and greet of visitors
• Switchboard duties

• Reception duties including face to face with customers and telephone sales
• General administration and clerical duties.

• Reception duties including face to face with customers and telephone sales
• Dealing with major contracts for clients such as Rolls-Royce and Coca-Cola
• Production of task lists and invoicing company accounts
• Dealing with car rental and vehicle leasing
• Maintaining a stock of all cars available, ensuring vehicles were always taxed, serviced and were clean at all times.

• Reception and general administration and clerical duties
• Customer liaison for accommodation placements and client enquiries
• Switchboard, faxing and photocopying Contact with the public on a one-to-one basis.

• Controlling accounts and ensuring customers were within credit limits
• Cash Handling
• Management of the department in the absence of my manager.

• Organisation of holiday bookings and general office duties
• Dealing with customer queries on a one-to-one basis
• Book keeping and ticketing.