Jennifer Cartledge
Warwick,Warwickshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
Work history
Book Club Host
Self Employed
Warwick, Warwickshire
2025.04 - Current
- Organise and manage a monthly book club of 27 active members.
- Coordinate monthly meetings, including venue booking, scheduling, and communications
- Effective time management to ensure timely setup of the club at the venue.
- Self-motivated to perform administrative tasks to ensure information accuracy and currency, while prioritising tasks effectively.
- Cultivated stakeholder engagement between club meetings to strengthen community connections.
- Handled budgeting, membership fees, and financial tracking.
- Organised special events, liaising with authors and booksellers to build partnerships within the community.
- Planned and facilitated monthly discussion sessions
- Selected and curated reading lists across multiple genres
Service Desk Officer
Warwickshire County Council
Warwick, Warwickshire
2023.08 - Current
- Carried out day-to-day duties accurately and efficiently.
- Learned and applied new skills to enhance daily task performance.
- Delivered tasks consistently within tight deadlines, ensuring service continuity.
- Demonstrated respect and friendliness while assisting team members.
- Conduct fault diagnosis for moderately complex
issues and report findings clearly and concisely. - Install or remove hardware and/or software
following supplied instructions and agreed
standards. - Coordinate timing of work with affected parties
and document results according to procedures. - Test affected hardware/software using supplied
procedures and tools, resolving issues and
malfunctions with assistance if needed. - Utilize available tools and systems to monitor
and report regular activities subject to Service
Level Management processes. - Receive and log support requests, prioritize
according to agreed criteria, and investigate
and determine appropriate actions within own
competence. - Perform routine tasks associated with operating
and controlling installed hardware and software
across multiple platforms. - Carry out monitoring, logging, and reporting
tasks, taking action on known errors and
documented workarounds. - Respond to inquiries and process calls at help
desk, resolving majority of issues and escalating
as necessary. - Investigate and resolve low impact network
problems within service level agreement
tolerances, referring when necessary.
* Implement network changes and maintenance
routines under supervision, using appropriate
tools. - Enroll users/groups, maintain system security,
and monitor access to databases. - Carry out defined tasks associated with planning,
installation, upgrade, operation, control, and
maintenance of local and wide area networks. - Provide advice to users on available systems,
products, and services. - Respond to support requests by providing
information for problem resolution and allocating
unresolved calls promptly - Provided friendly customer service, effectively resolving challenging situations.
Digital Safeguarding Officer
Warwickshire County Council
Warwick, Warwickshire
2022.06 - 2023.08
- Proactively monitor desktop activity in
Warwickshire schools subscribed to the Digital
Safeguarding service. - Report incidents of concern detected during
monitoring activities.
- Utilize RADAR client software to monitor desktop
activity on all devices within subscribing schools.
- Monitor and respond to Smoothwall
Safeguarding emails generated by Web Filtering
software.
- Analyze incidents detected by RADAR or
Safeguarding emails using Smoothwall reporting.
- Monitor all internet traffic from any device in
schools and identify users or devices highlighted in
reports.
- Generate detailed incident reports and produce
monthly reports on the monitoring service.
- Serve as a point of liaison for subscribing
schools, addressing any raised concerns.
- Stay updated on Safeguarding legislation and
Online Safety threats.
- Contribute to materials related to Safeguarding
and Online Safety produced by ICTDS. - Escalate serious Safeguarding incidents as
necessary.
Intelligence Support Officer
Warwickshire County Council
Warwick, Warwickshire
2016.10 - 2022.05
- Maintaining the online application system for school applications and Entrance Exam applications.
- Assisted in digital projects to implement new operational methods using our MIS (Synergy).
- Using creative problem solving to find solutions to a wide range of IT problems, including hardware, the database system, Microsoft packages and elsewhere where necessary.
- Producing detailed, data-driven insights and reports using Servelec Synergy, Microsoft Report Builder and Excel, to inform strategic business decisions.
- Importing and exporting large volumes of data from sources such as the NHS, Schools and Local Authorities to ensure our data is as accurate as possible.
- To gather, organise and input key information around National Offer Days into a digital database for the Department of Education.
- Perform system analysis, documentation, testing, implementation and user support for platform transitions and updates.
- Trained internal colleagues and external stakeholders, including schools, on the School Admissions Module online.
- Processing GIS queries including amending school priority areas in MapInfo and mapping addresses using geospatial data.
- Liaising closely with other Local Authorities in relation to data exchanges and any issues arising from them.
- Ensured secure data handling, following GDPR regulations.
- Adapted quickly to changing environments whilst maintaining high work standards.
- Prepared detailed reports timely to aid strategic planning.
- Resolved complex queries, ensuring customer satisfaction.
- Collaborated within a multi-disciplinary team to enhance project outcomes and maintain a supportive work environment.
School Admissions Officer
Warwickshire County Council
Warwick, Warwickshire
2012.09 - 2016.09
- Coordinated with various stakeholders to fulfill application preferences within established guidelines.
- Responded to calls and addressed a range of queries, guiding parents and schools on department services.
- Face to Face contact with parents, resolving queries in a professional manner.
- Processed applications within set deadlines, ensuring accuracy and efficiency.
- Collating additional information to be provided to schools to support applications.
- Providing administration support for school appeals and the 11+ testing process, including exam invigilation.
- Monitoring all casework and raising outstanding issues with senior officers.
- Always maintaining a high degree of confidentiality and ensuring safeguarding procedures are followed appropriately.
- Monitoring all casework and raising outstanding issues with senior officers.
Legal Secretary
Warwickshire County Council
Warwick, Warwickshire
2007.12 - 2012.08
- Transcribed legal documents and phone conversations, ensuring accuracy for case preparation.
- Developed and maintained efficient filing and retrieval systems to support legal processes.
- Organised files for court proceedings, facilitating easy access to essential documents.
- Ensured timely filing of documents with courts to support legal cases.
- Created, indexed and maintained client folders.
- Supported team of 7 solicitors in Children's law.
- Screened telephone calls and forwarded them to appropriate departments.
Customer Service Advisor
Baxi Heating
Warwick, Warwickshire
2007.08 - 2007.11
Clerical Officer
Warwickshire County Council
Warwick, Warwickshire
2006.05 - 2007.08
Education
Diploma of Higher Education - Archaeology
University of Leicester
Leicester 2021.10 - 2024.01
NVQ – Level 2 - Information Technology
Warwickshire College
WarwickScottish National Qualifications -
Biggar High School
Biggar, South LanarkshireSkills
- Communication skills
- Problem-solving
- Time Management
- Customer service
- Leadership & Facilitation
- Team building
Accomplishments
- Contributed to the Community Engagement of the "Feminine Power" exhibition at the British Museum
- Regular contributor of articles to a Pagan Magazine
- Regular public speaker at Pagan Events
- Active member of the Neurodivergent Network at Warwickshire County Council
Volunteering
Social Media moderating for Witchfest
Museum Volunteering
Affiliations
- Reading a wide range of books from contemporary fiction, to history and archaeology
- Escape rooms and word-based puzzles, with a strong interest in problem-solving and analytical thinking.
- Attending cultural events and literary festivals
- I regularly visit museums and exhibitions, valuing opportunities for continuous learning and cultural enrichment.
References
References available upon request.
Timeline
Book Club Host
Self Employed
2025.04 - Current
Service Desk Officer
Warwickshire County Council
2023.08 - Current
Digital Safeguarding Officer
Warwickshire County Council
2022.06 - 2023.08
Diploma of Higher Education - Archaeology
University of Leicester
2021.10 - 2024.01
Intelligence Support Officer
Warwickshire County Council
2016.10 - 2022.05
School Admissions Officer
Warwickshire County Council
2012.09 - 2016.09
Legal Secretary
Warwickshire County Council
2007.12 - 2012.08
Customer Service Advisor
Baxi Heating
2007.08 - 2007.11
Clerical Officer
Warwickshire County Council
2006.05 - 2007.08
NVQ – Level 2 - Information Technology
Warwickshire College
Scottish National Qualifications -
Biggar High School