JENNIFER BAIDOO
Newcastle
Summary
Proactive, Dedicated and Well-trained Service Advocate with over 5 years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
13
13
years of professional experience
Work History
Training, Wellbeing and Inclusive Service Advocate
ANGELOU’S CENTER
Newcastle
09.2023 - 12.2023
- Developed and delivered health and wellbeing trainings to clients.
- Applied expert knowledge on healthy lifestyles to improve clients health.
- Offered emotional support to vulnerable adults.
- Collaborated with external professionals to provide effective client support.
- Developed health materials for client use in promoting health.
- Maintained accuracy in report preparation and document management.
- Supported both young and old adults in their physical, mental and social wellbeing.
HEALTH EDUCATOR
ST. DOMINIC HOSPITAL
AKWATIA
04.2019 - 11.2021
- Provided health education services to the community on preventive healthcare, nutrition, and lifestyle choices.
- Developed educational materials such as pamphlets, handouts, and videos to raise awareness about health-related topics.
- Collaborated with local organizations to coordinate resources and support for health-related programs in the area.
- Provided individual counseling sessions to clients regarding their personal wellness goals.
- Conducted regular home and community visits to promote health.
- Documented patient encounters and maintained accurate records of all program activities.
SUPERVISOR
FORESTRY COMMISSION
KADE
06.2018 - 03.2019
- Directed and supervised team of 15 employees in daily operations.
- Ensured team set goals were achieved.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Exhibited positive behaviors, serving as a team role model.
- Prepared and presented reports at meetings.
- Collaborated with other departments to coordinate workflow processes between teams.
NUTRITION OFFICER
KONONGO-ODUMASI GOVERNMENT HOSPITAL
GHANA
09.2017 - 05.2018
- Provided personalized nutritional advice based on individual assessment
- Encouraged patients to adopt healthy lifestyles
- Monitored patients' progress and recorded their status.
- Responded to inquiries from patients regarding diet plans or nutritional advice.
ADMINISTRATIVE ASSISTANT
KONONGO-ODUMASI GOVERNMENT HOSPITAL
GHANA
09.2016 - 08.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Skilled in utilizing a variety of software programs including MS Word and Excel for administrative work
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Built and maintained excellent rapport with staff and clientele.
CUSTOMER SERVICE
EVELYN COSMETIC AND BEAUTY SHOP
TAMALE
01.2014 - 01.2016
- Provided product knowledge to customers through effective communication.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
CUSTOMER SERVICE
GLOBAL ARCHITECTURAL FIRM
TAKORADI
01.2011 - 01.2012
- Established rapport with customers
- Listened and channeled customer grievances for intervention
- Documented accurate notes and kept up to date customer records.
Education
MASTER OF PUBLIC HEALTH - Public Health Education
TEESSIDE UNIVERSITY
Middlesbrough, UK05-2024
B. ED, HEALTH SCIENCE - Health Science Education
UNIVERSITY FOR DEVELOPMENT STUDIES (UDS)
Tamale, GHANA07-2016
WASSCE - Senior High School
SEKONDI COLLEGE
Sekondi-Takoradi, GHANA06-2011
Skills
- Resilience
- Emotional intelligence
- Collaborative skills
- Team player
- Leadership & Management skills
- Organizational skills
- Computer skills
- Written & Verbal communication skills
- Customer service background
- Complex Problem-Solving
Leadership Experience
- A member of the palliative care team of St. Dominic Hospital | 2020/2021
- UDS-SMHS NUGS (National Union of Ghana Students) Secretary | 2014/15
- UDS-SMHS Member of SRC Executive Council | 2014/15
- UDS-SMHS Member of SRC General Assembly | 2014/2015
- UDS-SMHS Member of Women’s commission | 2014/2015
- Group leader of various academic groups throughout my education
References
Will be made available upon request.
Hobbies and Interests
- Family activities
- Travelling
- Reading
- Singing
Languages
English
First Language
French
Beginner
A1
References
References available upon request.
Timeline
Training, Wellbeing and Inclusive Service Advocate
ANGELOU’S CENTER
09.2023 - 12.2023
HEALTH EDUCATOR
ST. DOMINIC HOSPITAL
04.2019 - 11.2021
SUPERVISOR
FORESTRY COMMISSION
06.2018 - 03.2019
NUTRITION OFFICER
KONONGO-ODUMASI GOVERNMENT HOSPITAL
09.2017 - 05.2018
ADMINISTRATIVE ASSISTANT
KONONGO-ODUMASI GOVERNMENT HOSPITAL
09.2016 - 08.2017
CUSTOMER SERVICE
EVELYN COSMETIC AND BEAUTY SHOP
01.2014 - 01.2016
CUSTOMER SERVICE
GLOBAL ARCHITECTURAL FIRM
01.2011 - 01.2012
MASTER OF PUBLIC HEALTH - Public Health Education
TEESSIDE UNIVERSITY
B. ED, HEALTH SCIENCE - Health Science Education
UNIVERSITY FOR DEVELOPMENT STUDIES (UDS)
WASSCE - Senior High School
SEKONDI COLLEGE
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