Summary
Overview
Work history
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Jennifer Atkinson

Edmonton,United Kingdom

Summary

Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.

Overview

20
20
years of professional experience
1
1
Certification

Work history

Lead Administrator

Compass Sort It! Enfield
04.2019 - Current
  • Provided a customer focused service by being the central hub of the service, which provides support to practitioners whilst in an out in the community
  • This is central part of the link between the service and local agencies where specialist information is sent to potential referrers
  • And signpost members of the community to other services
  • Accomplishments:
  • Supported the Data analysis team with any ad-hoc administrative tasks when required and assist with the migration of data from Carepath to Theseus
  • And supply localized data support and system management for Theseus
  • Managed monthly performance reports for Enfield and Harrow, dashboard performance reports, NDTMS and weekly engagement reports for Tower Hamlets, Harrow and Enfield services and record minutes of staff meetings
  • Used Excel spreadsheets to obtain statistical information and Microsoft packages
  • Maintained strict confidentiality regarding sensitive company information and business
  • Ensured that all important enquiries are logged onto the electronic system which includes: all referrals and discharges of clients for Enfield, Harrow and Tower Hamlets and recording of this information are added to the referral tracker and discharge register
  • And deal with referrals for Hidden Harm and upload to the Theseus system
  • Ordered and maintained office stationery and equipment for all London services
  • Champion for the London services
  • Handled clerical activities such as typing reports, answering phones and updating records, data queries and admin for Enfield, Tower Hamlets and Harrow services
  • Guarantee database services are maintained and arranging repairs to office equipment by providing professional support from technicians within the organisation
  • Oversees switching of records from paper to electronic record-keeping, ensuring data protection and maintaining the department-s day-to-day record completion, storage and retrieval tasks.

Learning Behaviour Specialist

Ambitious College
London
06.2018 - 11.2018
  • Supported learners with their personalised curriculum for autism and special needs
  • Accomplishments:
  • Trained children develop their skills and achieve educational targets using techniques based on positive behaviour support in life skills in the community for gardening, money management, & personal safety
  • Collaborated with a trans-disciplinary team who collaborate with each other to provide the best outcome for each student for overcoming learning difficulties
  • Safeguarded the health and safety of the pupils and maintenance of safe environment for students following risk assessments
  • Educated adults in literacy and numbers and reading, used Makaton and emotion board for communication
  • Worked closely with our transdisciplinary team including our speech and language therapists, occupational therapists and PBS coaches.

Social Trainer

St Marks Education Centre
London
09.2015 - 06.2018
  • Provided social education and day care for people on the autistic spectrum and other learning difficulties, who might be experiencing behavioural and emotional difficulties
  • Accomplishments:
  • Prepared, filed and typed reports for Management
  • Liaised with health and educational professionals
  • Supervised 20 students on a week -four a day with team of qualified staff
  • Operated a Mini- bus and responsible for collecting students and driving them home
  • Consulted with Director and staff and on confidential concerns
  • Used Microsoft Applications, internet and emails.

Team Leader/Administrator

Paradise Independent Living Ltd
London
12.2003 - 07.2014
  • Organised the set up of all meetings and managed diary for manager
  • Managed a team of 10 staff in the absence of Service Manager
  • Processed correspondences in response to customers enquiries and complaints
  • Filed and maintained accounting records using Excel and Spreadsheets
  • Calculated timesheets for payroll dealt with petty cash
  • Budget clients monies for activities and shopping on a weekly basis
  • Updated databases with confidential and relevant information
  • Resourced candidates and advertised for qualified staff
  • Coordinated and communicated activities for the office, including all employees events
  • Took minutes for staff meetings
  • Input data unto databases during busy periods
  • Arranged interviews and confirmed their appointments by emails
  • Answer incoming calls in a respectable manner
  • Got holiday request forms signed off by Service Manager
  • Maintained and sustained suitable levels of office stationery
  • Typed Correspondences

Education

QCF) City and Guilds Level 1 Award for IT (ITQ) -

Equality and Diversity Training - undefined

2023

CPD Diploma - Administration

College of Haringey, North East London College
2022

Adults) City and Guilds Level 2 in Numeracy - undefined

City and Islington College
2015

3 Diploma - Health and Social Care

2014

Management and Leadership - undefined

Institute of Leadership and Management
2006

Skills

  • Operations management
  • Reporting and documentation
  • Data entry
  • Excel spreadsheets
  • Social media knowledge
  • Appointment scheduling
  • Letter writing
  • Payment posting
  • Appointment setting
  • Microsoft Office proficiency
  • Cross-functional communication
  • Expense tracking
  • Report writing
  • Managing purchasing activities
  • Business administration
  • Report analysis
  • Inventory purchasing
  • Filing experience

Certification

Skilled in Data Processing Customer Service Office Management Data Protection GDPR Safeguarding Adults and Children Proficient in MS Office Applications OPUS - Experts in Medicines Training Safe Handling of Medicines Foundation Course for Care Homes & Supported Living(Certificate) Affinity Care Certificate Equality & Diversity Fire Awareness in Care Channel General Awareness Team Teach First Aid

Languages

English
Beginner

Hobbies

 

Spa Day: Self-care oriented and reinvigorated by spa therapy and other practices of wellbeing. 

Concerts/Theatre: Culturally active, going to live performances, and experiencing the charm of music and theatre.  

Traveling: Passionate explorer who loves discovering new cultures, countries, and places, and developing a global mindset.  

Reading: Passionate reader, always learning and discovering the world of literature. 

Timeline

Lead Administrator

Compass Sort It! Enfield
04.2019 - Current

Learning Behaviour Specialist

Ambitious College
06.2018 - 11.2018

Social Trainer

St Marks Education Centre
09.2015 - 06.2018

Team Leader/Administrator

Paradise Independent Living Ltd
12.2003 - 07.2014

QCF) City and Guilds Level 1 Award for IT (ITQ) -

Equality and Diversity Training - undefined

CPD Diploma - Administration

College of Haringey, North East London College

Adults) City and Guilds Level 2 in Numeracy - undefined

City and Islington College

3 Diploma - Health and Social Care

Management and Leadership - undefined

Institute of Leadership and Management

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