Jennifer Armstrong
Belfast,Select
Summary
Offering strong communication and problem-solving abilities, with a friendly and approachable attitude. Knowledgeable about providing exceptional customer service and building positive relationships with work colleagues and customers. Ready to use and develop skills in active listening, and customer engagement, while learning new processes and skills.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Personal Trainer/Gym Owner
Self Employed
Comber , Down
2022.03 - Current
- Prioritised clear communication whilst explaining complex exercises to clients of varied fitness levels.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
- Established a positive training environment for enhanced workout experiences.
- Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
- Designed bespoke training programmes to improve client fitness levels.
- Boosted client confidence by providing tailored nutritional advice.
Social Media Adviser
Santander
Belfast, Antrim
2010.02 - 2022.04
- Managed customers exceptions on X and Facebook
- Took customers offline to help with complaints from start to end.
- Took customers offline to manage fraud issues, online issues, account issues.
- Major complaints I liaised with our other departments to assist with a good out come for the customer.
- Helped customers to find the best outcome for them and their queries.
Education
GCSEs -
Ashfield Girls' High
Belfast 1987.09 - 1994.06
Skills
I listen to what customers/clients want/need and manage their exceptions
I know to put the customer first and have them leave with a great customer/client experience
I have worked in retail while at school and the early 2000's I have worked early shifts recording deliveries, putting deliveries out, worked in cash offices, worked overtime to meet business needs These companies were Trueform shoes and Etam's/Tammy Girl
I am very organised running my own business and putting 100% into what I do which I have always done in any job I have worked
References
References available upon request.
Timeline
Personal Trainer/Gym Owner
Self Employed
2022.03 - Current
Social Media Adviser
Santander
2010.02 - 2022.04
GCSEs -
Ashfield Girls' High
1987.09 - 1994.06