Summary
Overview
Work History
Education
Skills
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Certification
Languages
Timeline
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JENNIFER APPEAGYEI

MANSFIELD,United Kingdom

Summary

A dedicated professional with expertise in hospitality services, retail sales, and customer support. Demonstrates strong effective communication abilities and interpersonal relationship skills. Proficient in Tally ERP, Excel, and internet exploration, ensuring efficient stocktaking and hygiene operations management. Knowledgeable in Good Manufacturing Practice and COSHH regulations, committed to maintaining high standards of patient care and sanitation. Career goal includes leveraging extensive skills to enhance operational efficiency and customer satisfaction within a dynamic organisation.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Hygiene operative

Jigsaw Foods Ltd
Shirebrook, United Kingdom
11.2024 - 04.2025
  • Adhered to health and safety regulations for chemical use
  • Ensured cleaning and PPE equipment operated correctly
  • Adhered strictly to company's cleaning guidelines, ensuring consistent quality of service.
  • Completed daily hygiene documentation to record completed work.
  • Identified and removed hazards to minimize risk.
  • Enhanced operational efficiency with organised cleaning schedules.
  • Reduced cross-contamination risks with effective cleaning procedures.
  • Used correct procedures to clean floors and work spaces
  • Maintained strict hygiene standards to keep premises in compliance with regulations at all times
  • Washed floors, walls and work surfaces using appropriate tools and methods

Warehouse operative

Fraser's Groups
Shirebrook, United Kingdom
08.2024 - 10.2024
  • Performed tagging and labelling of warehouse inventory
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets
  • Sorted materials on warehouse racks and shelves.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Facilitated smooth workflow by promptly processing incoming stocks.
  • Filed records to maintain accurate stock documentation.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Minimized product damage, ensuring goods were correctly handled and stored to task specifications.

Housekeeper

Ben Nevis Hotel and Leisure Club-UK
Fort William, UK
10.2023 - 07.2024
  • Restocking guestroom amenities like toiletries, drinking glass, and teabags
  • Organizing and stocking housekeeping carts
  • Cleaning public spaces, guestrooms mid-stay and after departure
  • Making beds, replacing dirty linens and towels
  • Vacuumed, mopped and polished floors to achieve high-quality finishes.
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
  • Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.

Housekeeper/Kitchen Porter

The Morar Hotel-UK
Mallaig, UK
03.2023 - 09.2023
  • Cleaning public spaces, guestrooms mid-stay and after departure
  • Making beds, replacing dirty linens and towels
  • Removing garbage, recycling, and room service trays
  • Restocking guestroom amenities like toiletries, drinking glass, and teabags
  • Organizing and stocking housekeeping carts
  • Washing up, cleaning and clearing all kitchen areas
  • Ensuring all equipment is clean and put away correctly
  • Ensuring food is stored and packed in accordance with food hygiene and safety regulations, and using equipment safely and appropriately
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.

Accounts Assistant

Kasan International Distributors
Accra, Ghana
01.2022 - 01.2023
  • Ensure monies released are used for appropriate task
  • Oversee procurement
  • Timely reports to directors about accounts receivables
  • Managed over 20 calls per day, with a 20% increase in sales.
  • Ensure compliance to statutory and other financial obligations
  • E.g VAT, P.A.Y.E, SSNIT, Withholding tax etc
  • Monitored accounts payables and receivables to proactively spot and handle problems.
  • Ensure proper filling of documents for easy access to information when needed
  • Ensure day to day running of the office
  • Reports and respond to all financial queries from Directors

Hospital volunteer

Protect24 Healthcare Limited
Tema
09.2020 - 08.2021
  • Supported the administrative team to streamline paperwork and record-keeping processes.
  • Collaborated in multi-disciplinary teams; provided better holistic care for every individual.
  • Participated in home visits after discharge; fostered continuity of care even outside hospital premises.
  • Assisted elderly patients with personal care tasks; ensured dignity was upheld at all times.
  • Assisted nursing staff for smoother operations and efficient service delivery.
  • Offered administrative support by organisng paperwork.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.

Clinical support worker

St. Mina Hospital
Accra
06.2018 - 09.2018
  • Delivered meals and refreshments to ensure adequate nutritional intake by patients.
  • Assisted in daily living activities for enhanced patient experience.
  • Carried out regular observations and routine checks, ensuring timely interventions when required.
  • Maintained cleanliness and hygiene standards on wards to minimise infection risks.
  • Managed documentation accurately, contributing to seamless patient record-keeping processes.
  • Improved patient comfort by providing personal care and aiding with mobility.

Sales Executive

Priority Groceries
Tema
02.2016 - 09.2017
  • Acting as a point of contact between customers and companies
  • Negotiating terms of sales and agreements and closing sales with customers
  • Gathering market and customer information to figure out the customer needs
  • Responding to customer queries and resolving their objections to get them to make a purchase
  • Inspecting inventory in stock and the quality of the product on display
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.

Education

Master’s Degree - Accounting, Management and Strategy

University of Dundee
01.2023 - 01.2024

Bachelor’s Degree - Accounting

University of Education - Kumasi
09.2016 - 06.2020

Skills

  • Effective communication abilities
  • Hospitality services
  • Tally Erp
  • Good Manufacturing Practice
  • Hygiene Operations Management
  • COSHH knowledge
  • Excel
  • Internet exploration
  • Customer support
  • Interpersonal relationship
  • Stocktaking
  • Patient care and sanitation
  • Retail Sales Expertise

Certification

  • Health and Safety
  • Safeguarding of Vulnerable Adult and Children
  • Moving and Handling
  • Medication Advance including Administration
  • Austistic Spectrum Disorder (ASD) Awareness
  • Care certificate
  • Emergency first Aid Awareness
  • Fire Safety CSTF Aligned
  • Food Safety Level 2
  • Managing Challenging Behaviour positive Behaviour support

Languages

English
Fluent

Timeline

Hygiene operative

Jigsaw Foods Ltd
11.2024 - 04.2025

Warehouse operative

Fraser's Groups
08.2024 - 10.2024

Housekeeper

Ben Nevis Hotel and Leisure Club-UK
10.2023 - 07.2024

Housekeeper/Kitchen Porter

The Morar Hotel-UK
03.2023 - 09.2023

Master’s Degree - Accounting, Management and Strategy

University of Dundee
01.2023 - 01.2024

Accounts Assistant

Kasan International Distributors
01.2022 - 01.2023

Hospital volunteer

Protect24 Healthcare Limited
09.2020 - 08.2021

Clinical support worker

St. Mina Hospital
06.2018 - 09.2018

Bachelor’s Degree - Accounting

University of Education - Kumasi
09.2016 - 06.2020

Sales Executive

Priority Groceries
02.2016 - 09.2017

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