Jennifer Allison
Team Manager
DUNDEE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work history
Fresh Manager
Tesco Extra
Dundee
04.2022 - Current
- Monitored local competitors to determine threats, price changes and opportunities for growth.
- Increased workforce talent by hiring efficient, effective and motivated staff.
- Kept staff knowledgeable in the latest safety guidelines and company best practices by conducting training.
- Monitored and measured customer feedback to determine opportunities, company weaknesses, areas for improvements and successes, managing change when necessary.
- Maintained excellent customer relationships by managing complaints in a calm and professional manner.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Oversaw business staffing and training, building successful, customer-focused team.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Managed teams by overseeing hiring, training and professional growth of employees.
Services Manager
Tesco Extra
Dundee
10.2012 - 04.2022
- Responded to customer requests with friendly, knowledgeable service and support.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Followed up on unresolved customer issues to research and correct problems.
- Investigated and resolved customer inquiries and complaints with empathy.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed work flow to exceed quality service goals.
- Scheduled staff effectively to meet customer service needs.
Checkout Manager
Tesco Extra
Dundee
10.2010 - 10.2012
- Completed opening and closing procedures each day.
- Created a daily checklist for cashiers to ensure all tasks were completed accurately to meet daily performance targets.
- Ensured consistent working order of cash registers through effective troubleshooting, promptly addressing technical issues to maintain efficiencies.
- Facilitated smooth and efficient store operations through effective cash management, including drawer preparation, deposits, cash pickups
- Created a positive environment of teamwork, mutual respect and morale.
- Managed staffing schedules for 90+ cashiers, accurately anticipating customer volume to ensure optimal coverage.
Team support
Tesco Extra
Dundee, Dundee City
06.2006 - 11.2010
- Understood industry best practices to provide helpful, reliable team support.
- Collaborated with other managers to deliver cohesive, unified team support across multiple departments.
- Supported team by demonstrating respect and willingness to help.
- Achieved personal KPIs with diligent work and supported overall team objectives.
Cash office colleague
Tesco Extra
Dundee , Riverside
11.2005 - 06.2006
- Facilitated smooth day-to-day operations, preparing floats for following day with accuracy.
- Processed large quantities of cash, achieving zero errors.
- Avoided cash losses by identifying and resolving discrepancies in transactions.
- Assisted in handling complex transactions, reducing Cash Office Manager's workload.
- Trained new hires in balancing techniques to reduce processing times.
- Executed bank deposits and filed slips.
- Provided sealed and checked lodgements and secure receipts to management.
- Registered daily transactions to balance books.
- Composed and submitted status reports to management.
- Prevented losses due to theft, verifying cash bags were secure at all times.
- Balanced cash registers by verifying amounts processed and accurately noting shortages and overages.
Administrative assistant
Port Authority
Dundee, Dundee
02.2005 - 10.2005
- Kept and maintained accurate filing system for preservation of office information.
- Assisted managers in compiling and organising materials for meetings.
- Provided printing, photocopying scanning support to colleagues.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Organised travel and accommodations arrangements within assigned budgets.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
- Acted as main contact for staff and clients.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Finance assistant
Trak microwave
Dundee
04.2002 - 02.2005
- Prepared bi-weekly invoices, promptly sending out bills for customers.
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Prepared bank deposits, checking and correcting any errors.
- Interacted and built collaborative relationships with marketing, sales and operations staff.
- Compiled various reports relating to budgets, expenses and payroll for review.
- Observed strict confidentiality policies to maintain data integrity.
- Entered transactions into internal databases.
- Organised budget documentation and tracked expenses to maintain tight business controls.
- Compiled reports on sales, expenditure and marketing for senior management.
- Prepared reports and projections based on financial data.
- Maintained company purchase and sales ledgers.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Reviewed customer invoices for accuracy and posted information to general ledger.
Wages clerk
Levi Strauss Limited
Dundee, Dundee City
08.1994 - 03.2002
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Collaborated with HR department to streamline employee data.
- Responded to enquiries and provided information regarding payroll related matters.
- Managed employee records on database to maintain accuracy and updated information.
- Evaluated discrepancies and rectified payroll errors.
- Dispensed forms such as P45s and P60s accurately and on time.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Used payroll software to streamline processes for increased efficiency.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Provided administrative support to accounting department.
- Handled challenging situations with sensitivity and understanding.
- Audited time and attendance records, enhancing payroll accuracy.
- Utilised advanced Excel skills to create up-to-date reports.
Skills
- Team management
- Customer service
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Fresh Manager
Tesco Extra
04.2022 - Current
Services Manager
Tesco Extra
10.2012 - 04.2022
Checkout Manager
Tesco Extra
10.2010 - 10.2012
Team support
Tesco Extra
06.2006 - 11.2010
Cash office colleague
Tesco Extra
11.2005 - 06.2006
Administrative assistant
Port Authority
02.2005 - 10.2005
Finance assistant
Trak microwave
04.2002 - 02.2005
Wages clerk
Levi Strauss Limited
08.1994 - 03.2002
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