Jennifer Akeremale
London,united kingdom
Summary
I am a committed, task-driven professional with over 3 years of experience in operations management, digital content creation, and project support, alongside hands-on experience running a small business.
I excel at following detailed instructions, managing workflows efficiently, and maintaining accuracy across multiple tasks. My expertise in video editing, graphic design, social media management, and digital marketing allows me to produce high-quality, engaging content that drives visibility and supports strategic goals.
Leading Happy Bites (@happybites.ng) has strengthened my skills in operations, process management, customer service, and content strategy, giving me the ability to manage multiple responsibilities simultaneously and deliver consistent results.
I also bring experience in front-end web development, website maintenance, and database management (HTML, CSS, PHP, Bootstrap, MySQL), enabling me to approach projects with a technical and creative perspective.
Highly adaptable, detail-oriented, and independent, I thrive in environments where precision, organisation, and task-driven execution are critical. I am passionate about leveraging my combined operational, creative, and technical skills to contribute to meaningful projects, optimise workflows, and produce impactful work.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Operations, Business and digital manager
Happybites By JJ
Lagos, Nigeria
2022.03 - Current
- Oversaw all aspects of running a small retail food business, including strategic planning, production management, sales operations, and customer service.
- Managed day-to-day operations, including order processing, inventory control, supplier coordination, and logistics, ensuring efficiency and accuracy.
- Managed social media platforms to engage with target audiences effectively.
- Developed and implemented business strategies to grow the brand, optimise revenue streams, and expand market reach.
- Produced, edited, and optimised engaging video content for social media, and designed digital marketing materials, graphics, and promotional content to boost brand visibility and engagement.
- Leveraged technical skills to manage website updates, e-commerce tools, and basic front-end web tasks (HTML, CSS, CMS platforms) to maintain a seamless online presence.
- Maintained detailed financial and operational records, tracked performance metrics, and analysed sales trends to inform business and marketing decisions.
- Built and nurtured strong relationships with customers, suppliers, and partners, enhancing satisfaction and operational reliability.
- Coordinated production schedules and workflow to meet demand, reduce waste, and improve overall operational efficiency.
- Continuously evaluated and improved business and digital processes, including content production, website management, and social media strategies, to increase productivity and support sustainable growth.
- Monitored market trends and customer feedback to identify opportunities for product innovation, digital engagement, and business expansion.
Junior Web Developer
Krystal Digital Network Solutions
Lagos, Nigeria
2020.07 - 2022.09
- Maintained technology infrastructure and collaborated with product team to implement new features and strategically plan for future products.
- Multi-tasked across multiple functions and roles to meet deadlines and organisational expectations.
- Collaborated with marketing, representing web team to establish project goals, projections and milestones.
- Engaged with clients to plan and optimise site issues and queries.
- Employed secure coding practices, reducing risk of cyber threats.
- Adhered strictly to deadlines whilst maintaining high quality work output.
- Improved website navigability with efficient coding practices.
- Participated in weekly review meetings providing valuable input and feedback on ongoing projects.
- Maintained thorough documentation of all coding activities for future reference and troubleshooting purposes.
- Updated existing websites to meet modern web standards.
- Assisted in project planning, facilitating timely web development processes.
- Contributed to team brainstorming sessions, fostering innovative ideas for web designs.
- Collaborated on design plans, resulting in visually appealing interfaces.
Intern IT Support
Krystal Digital Network Solutions
Lagos, Nigeria
2019.01 - 2020.09
- Assisted technical head in developing, maintaining, and optimising company websites and web applications.
- Performed routine maintenance, debugging, and performance monitoring to ensure smooth operation of web platforms.
- Supported database backup procedures and data integrity checks to safeguard company data.
- Handled incoming calls and emails with prompt responses.
- Provided administrative support to senior executives during peak business periods.
- Created comprehensive reports to assist in informed decision-making processes.
Education
GCSEs - Information Technology
Aptech Computer Education
Nigeria 2017.01 - 2019.01
Skills
- Attention to Detail
- Communication & Collaboration
- Adaptability & Quick Learning
- Problem-Solving & Decision-Making
- Following Instructions & Task-Driven Work
- Independent Work & Reliability
- Web Application Maintenance & Support
- Database Management & Backup (MySQL)
- Data Entry & Data Annotation
- Performance Tracking & Reporting
- Task Accuracy & Quality Control
- Video Editing & Production
Soft / Transferable Skills
Technical / Analytical
Digital & Creative
- Graphic Design & Visual Content Creation
- Social Media Strategy & Engagement
- Digital Marketing & Campaign Management
- Website Management / Front-End Development
- Business Planning & Strategy
- Operations Management
- Inventory & Logistics Management
- Sales & Marketing Coordination
- Customer Service & Relationship Management
- Process Improvement & Workflow Optimisation
- Task & Time Management
Business & Operations
Affiliations
- Photography & Videography, DIY / Home Organisation Projects
References
References available upon request.
Timeline
Operations, Business and digital manager
Happybites By JJ
2022.03 - Current
Junior Web Developer
Krystal Digital Network Solutions
2020.07 - 2022.09
Intern IT Support
Krystal Digital Network Solutions
2019.01 - 2020.09
GCSEs - Information Technology
Aptech Computer Education
2017.01 - 2019.01