Jennifer Aaron
Telford,Shropshire
Summary
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Answered high volume of telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Managed bookings using software to schedule, cancel and re-arrange Housing/Homeless appointments.
- Maintained accurate and up-to-date records for smooth handovers.
- Took and communicated messages to minimise interruptions to staff workflows.
- Assisted with set up of ID card and access permissions following site security practices.
- Embodied company values through friendly and reliable customer service, work for the customer.
- Acted as first point of contact for wide range of personnel.
- Located information and records quickly to assist with ad-hoc queries.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
- Signposted other services where appropriate.
- Admitted guests into Reception and controlled the Public area.
- Customers will be met with a Receptionist offering a smile and warm welcome to the client, understanding what is needed and who should engage with.
- With previous knowledge of many departments within the organisation gives first hand advice and offers qualified assistance which can solve their reason for visiting the office, this frees up the Housing Officers time.
Overview
5
5
years of professional experience
Work history
Receptionist Coleraine Housing/Housing Solutions
NIHE
Coleraine, Causeway Coast and Glens
09.2018 - 05.2020
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Answered 50+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange daily appointments.
- Maintained accurate and up-to-date records for smooth handovers.
- Took and communicated messages to minimise interruptions to staff workflows.
- Assisted with set up of ID card and access permissions following site security practices.
- Embodied company values through friendly and reliable customer service.
- Acted as first point of contact for wide range of personnel.
- Located information and records quickly to assist with ad-hoc queries.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
- Signposted other services where appropriate using industry knowledge and contacts.
- Admitted customers into main reception and controlled access to Public areas.
Housing/Homelessness Advisor
NIHE
Coleraine, Causeway Coast and Glens
06.2020 - 10.2023
- Supported team by demonstrating respect and willingness to help
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
- Consistently arrived at work on time and ready to start immediately.
Education
NVQ Level 4 - Leadership & Management
City & Guilds Graduateship (GCGI)
Antrim, Antrim and Newtownabbey 12/2006 -
Skills
- Excellent customer service
- Client confidentiality
- Online and face to face triaging
- Incoming & Outgoing mail management, cash handling/cash to bank
- Organised and reliable
- Switchboard operation
- Multitasking and prioritisation including problem solving
- Database administration and input
- Personable, outgoing & functional
- Telephone skills & Photocopier\Scanning operation
- Attention to detail, document control\filling
- Above average Customer service
- Fire Marshal
Timeline
Housing/Homelessness Advisor
NIHE
06.2020 - 10.2023
Receptionist Coleraine Housing/Housing Solutions
NIHE
09.2018 - 05.2020
NVQ Level 4 - Leadership & Management
City & Guilds Graduateship (GCGI)
12/2006 -
Similar Profiles
Blake SewellBlake Sewell
Pharmacy Support Worker at University Hospital Southampton NHS Foundation TrustPharmacy Support Worker at University Hospital Southampton NHS Foundation Trust
FRANCIS DOYLEFRANCIS DOYLE
Carpark Operator/cctv at SAVILLS GROUPCarpark Operator/cctv at SAVILLS GROUP
Andrew MartinAndrew Martin
Financial Assistant at Shrewsbury and Telford NHS TrustFinancial Assistant at Shrewsbury and Telford NHS Trust
Bogdan FrinculescuBogdan Frinculescu
Production Team Leader at Magna InternationalProduction Team Leader at Magna International
Danica FloresDanica Flores
<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services