Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jennie Desmond

East Grinstead,West Sussex

Summary

Detail-oriented professional with expertise in Intermediate Excel and Word, DSE assessment, and manual handling training. Demonstrates strong analytical skills and a commitment to workplace safety. Seeking opportunities to leverage skills in a dynamic environment while contributing to organisational success.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work history

Quality Performance Analyst

SGN
Horley, Surrey
2003.11 - Current

Managed complaints handling to ensure prompt resolution and customer satisfaction.

Tracked workloads to maintain compliance with Ofgem guidance.

Processed payments efficiently, including liability payments to customers.

Executed job tracking and raised customer requests through completion of processes.

Generated reports using Excel to analyse operational performance.

Monitored jobs for vulnerable customers to provide tailored support.

Guaranteed service standards by implementing consistent procedures.

Administration assistant

Stiles Harold Williams
Crawley, West Sussex
2003.04 - 2003.11

Executed dictations for legal documents, ensuring accuracy and compliance.

Managed filing systems to enhance document retrieval efficiency.

Provided general office support to maintain operational effectiveness.

Administrative assistant

Bard
Crawley, west sussex
2003.01 - 2003.05

Collaborated with HR team to manage and file personal staff information.

Executed general administrative duties to support HR operations.

Maintained accurate records, ensuring confidentiality of sensitive information.

Education

NVQ Level 1 - Health and Social Care

Ifield Community College
Crawley, West sussex
1994.09 - 1995.07

GCSEs - Science, Maths, English Literature & Language

Ifield Community College
Crawley, West Sussex
1991.09 - 1994.07

Skills

Intermediate Excel and Word

DSE assessment

Manual handling training

Timeline

Quality Performance Analyst

SGN
2003.11 - Current

Administration assistant

Stiles Harold Williams
2003.04 - 2003.11

Administrative assistant

Bard
2003.01 - 2003.05

NVQ Level 1 - Health and Social Care

Ifield Community College
1994.09 - 1995.07

GCSEs - Science, Maths, English Literature & Language

Ifield Community College
1991.09 - 1994.07
Jennie Desmond