Jennie Desmond

Managed complaints handling to ensure prompt resolution and customer satisfaction.

Tracked workloads to maintain compliance with Ofgem guidance.

Processed payments efficiently, including liability payments to customers.

Executed job tracking and raised customer requests through completion of processes.

Generated reports using Excel to analyse operational performance.

Monitored jobs for vulnerable customers to provide tailored support.

Guaranteed service standards by implementing consistent procedures.

Executed dictations for legal documents, ensuring accuracy and compliance.

Managed filing systems to enhance document retrieval efficiency.

Provided general office support to maintain operational effectiveness.

Collaborated with HR team to manage and file personal staff information.

Executed general administrative duties to support HR operations.

Maintained accurate records, ensuring confidentiality of sensitive information.