Jennie Alonso Perez

Account manager for airlines with services as Reconciliations, Payments and accounting, project implementation of the Vivaldi payment for new and existing costumers. Analysis of the airline requirements vs. the products, services, payments.

Coordination of the specifications for a development and/or change requests with the IT team located in Madrid. Overseeing the UAT phase and training costumers in the product. Onsite visits to costumer locations. Process documentation and streamline.

Managing the team completion of daily tasks and workload distribution.

Manging payments gateways and reconciliation process for the airlines payments and the files from acquirers and banks.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Resolved conflicts and negotiated mutually beneficial agreements between parties

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Manage contracts, addendums, invoicing reporting and billing payments reconciliation.

Reviewing card activity volumes per costumer.

Building monthly statistics for top management Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Maintained energy and enthusiasm in fast-paced environment.

Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Worked with customers to understand needs and provide excellent service.

Manage the delivery process.

Developed and retained customer relationships through active listening and using defined processes to address customer needs.

Relationship with Partners and 3rd parties

Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.