Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jenna Taylor

Residential Support Worker
Banff

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Residential Support Worker position. Ready to help team achieve company goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

11
years of professional experience
8
years of post-secondary education
2
Languages

Work History

Troup House School
Banff, Aberdeenshire

Residential Support Worker
05.2022 - Current

Job overview

  • Helped build important life skills such as cooking and cleaning.
  • Supervised 10 residents within facility and on community outings.
  • Monitored client medications and adherence to individual treatment plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Monitored and assisted residents through individual service plans.
  • Assisted residents with basic activities of daily living.
  • Reported changes in resident condition and health to resident care manager.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.

Fife Lodge Hotel
Banff, Aberdeenshire

Housekeeper
06.2021 - 04.2022

Job overview

  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Sorted, laundered and put away various laundry items.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Changed bed linens and collected soiled linens for cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Bachlaw Projects
Cornhill, Aberdeenshire

Residential Support Worker
12.2012 - 11.2021

Job overview

  • Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
  • Helped build important life skills such as cooking and cleaning.
  • Supervised 10 residents within facility and on community outings.
  • Monitored client medications and adherence to individual treatment plans.
  • Provided counseling and crisis intervention services.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.
  • Assisted residents with basic activities of daily living.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Education

Aspris Learning Lounge
United Kingdom

University Overview

Throughout June 2022 - May 2023 I completed the following training courses which took place in house. Passed all of these courses.


Mind Your Language - May 2023

Team Teach Level 2 - April 2023

Autism Awareness - April 2023

Fire Safety - March 2023

Medication Management - March 2023

Managing Medication - March 2023

Food Safety Level 1 - March 2023

LGBTQIA - March 2023

Data Protection - March 2023

Information Security - March 2023

Information Governance - March 2023

Cyber Security - March 2023

Mental Health Awareness - February 2023

Anxiety & Autism - January 2023

Suicide, Self Harm and Ligature - January 2023

Puberty - December 2022

Child Development, Attachment, Trauma and PACE - December 2022

Foetal Alcohol Syndrome - November 2022

Female Genital Mutilation - November 2022

AED Training (Defibrillator) - November 2022

Food Safety Level 2 - October 2022

ADHD Awareness - October 2022

Infection Control - October 2022

Safeguarding & Social Media - September 2022

Understanding Autism - September 2022

Fire Marshall - July 2022

Separation, Bereavement & Loss - July 2022

Person Centred Care - June 2022

Emergency First Aid at Work - June 2022

Positive Behaviour Support - June 2022

Introduction to Health & Safety - June 2022

COSHH - June 2022

Introducation to Safeguarding - June 2022

Bachlaw Projects (In house training)
United Kingdom

SVQ Level 3 from Health & Social Care (Children & Young People) SCQF Level 7

Bachlaw Projects (In house training)
United Kingdom

HNC from Social Care

Robert Gordon University
United Kingdom

Bachelor of Arts from Fashion Design
07.2007 - 09.2010

Aberdeen College
Aberdeen

Higher National Diploma from Stitched Textiles & Fashion Design
08.2005 - 07.2007

Fraserburgh College
Fraserburgh

Introduction to Art & Design from Art & Design
08.2003 - 08.2004

Banff Academy
Scotland

GCSEs
08.2002 - 08.2003

University Overview

Intermediate 2 Art & Design - B

Intermediate 2 German - C

Intermediate 1 Biology - A

Intermediate 1 English - A

Intermediate 1 Mathematics - A

Banff Academy
Scotland

Standard Grades
08.2001 - 08.2002

University Overview

Art & Design - 3

Biology - 3

German - 3

Administration - 4

English - 4

Mathematics - 4

Geography 5

Skills

Daily logs

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Timeline

Residential Support Worker

Troup House School
05.2022 - Current

Housekeeper

Fife Lodge Hotel
06.2021 - 04.2022

Residential Support Worker

Bachlaw Projects
12.2012 - 11.2021

Robert Gordon University

Bachelor of Arts from Fashion Design
07.2007 - 09.2010

Aberdeen College

Higher National Diploma from Stitched Textiles & Fashion Design
08.2005 - 07.2007

Fraserburgh College

Introduction to Art & Design from Art & Design
08.2003 - 08.2004

Banff Academy

GCSEs
08.2002 - 08.2003

Banff Academy

Standard Grades
08.2001 - 08.2002

Aspris Learning Lounge

Bachlaw Projects (In house training)

SVQ Level 3 from Health & Social Care (Children & Young People) SCQF Level 7
12.2014

Bachlaw Projects (In house training)

HNC from Social Care
12.2014
Jenna TaylorResidential Support Worker