Jenna Mulcahy

• Answered client queries with detailed knowledge of pet care.
• Processed payments for services rendered, maintaining accurate financial records.
• Coordinated medication orders for timely collection by pet owners.
• Assisted veterinarians with minor procedures, contributing to patient wellbeing.
• Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
• Filed documents promptly, improving office efficiency and record keeping accuracy.
• Enhanced overall clinic operation by coordinating schedules of vets, nurses, and other support staff.
• Ensured stock of necessary supplies was maintained; ordered new inventory as required.
• Maintained clean reception area, creating a welcoming environment for clients.

• Supported senior vets with clinical assistance to senior vets for enhanced care
• Assessed animal behaviour regularly, recording changes and escalating issues to senior veterinary staff.
  Monitored environmental conditions closely, maintaining correct temperatures and animal comfort.

.running diagnostic tests

• Sterilised clinical instruments and equipment to prevent infection
• Distribute stock correctly and efficiently
• Communicated with clients to determine animal issues and needs, delivering targeted care programmes to suit.
• Explained procedures to pet owners and provided emotional support.
• Handled animals safely and responsibly.
• Prepared cages for animal arrivals, providing food, water and bedding.
• Cleaned cages, equipment and clinical areas for optimal hygiene
• Walking and exercising all dogs

. Responding to emails and general administration of the business to include filling, answering customers enquires, overseeing all paperwork, answering telephone calls

. Accounts.

. Invoicing

. Chasing payments

. Writing scripts

. Advertising and marketing my business through social media

. Teaching multi sensory sessions for up to 20 children

. Dancing, singing and dressing up.

.Organising and running birthday parties

. Approaching potential customers and giving the customer full skin care consultation and to apply products to their skin and talk about their personal routine and how Clarins can help them.

. Motivating my team of 5 to deliver exceptional customer service

. To hit targets given up £75,000 over the Christmas period

. To represent the brand and John Lewis by leading by example

. To delegate job roles to my team

. Understanding my counter and key trading points

. Creating and executing in-store events

. Stock control and to carry out stock take

. Distributing stock from delivery

Achieve the branch profit and loss budget by maximising sales and minimising cost

. Ensure all store standards reflect the Monsoon/Accessorise brand image.

. Complete the daily floor walk checklist and create an action plan delegating actions appropriately.

. Communicate daily and weekly targets to the team taking appropriate action to improve results and ensure targets are met.

Branch operations

. Action faulty stock on a weekly basis.

. Manage all auditable administration, investigate and resolve any administration discrepancies.

. Make sure delivers are processed correctly within agreed time scale.

. Stock transfers and recalls are actioned with agreed time scale.

. Ensure team have and up to date awareness of shop floor layout, best sellers, stockroom layout and size availability.

Four weeks intensive training and exams including first aid and practical exam with a 90% pass mark for all.

. Be responsible for all safety/security checks on the aircraft.
. Perform the safety presentation when needed or when the safety presentation is malfunctioning.

. Secure the cabin for take off making sure all 15 points of cabin secure are to standard and are met.

. Serving passengers and driving sales and promotions, I do this by using selling techniques such as: personal, alternative, up selling, down selling, link selling, group selling and ownership selling.

. Make pa’s to the passengers about out promotions and special offers to drive sales.

To always give exceptional customer service and being able to recognise the Channel customer profile

. Training in product knowledge

. Managing the counter to its full potential

. Manage stock control and stock take

. To support the management of the store team (including absence, performance management, disciplinary and performance reviews) to deliver the agreed in-store operational standards

. Plan special events within the store as required e.g. Christmas Trading and charitable Events

. Working out monthly targets for the counter, and making sure they are being met or above

. Perform make-up application and sell products using the selling techniques. Including personal, alternative, up sell, link, cross, group and ownership selling

. Meeting up each month with my Area manager to talk about the business and its strengths and what is not performing and how can I develop that department