Jenna Holder-Gilmour
Shrewsbury,Shropshire
Summary
Organised and professional individual with extensive experience in customer service, healthcare support, and administration. Proven ability to manage bookings, handle phone enquiries, and support multi-disciplinary teams while ensuring a positive patient experience. Strong attention to detail and commitment to confidentiality and data accuracy. Effective communicator with a calm and welcoming demeanor.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Hypnobirthing Practitioner/ Birth Educator
Owner / Founder ABC Hypnobirthing
2021.01 - Current
- Design, develop, and deliver “A Better Childbirth”, a comprehensive independent antenatal and hypnobirthing programme supporting expectant parents through pregnancy, birth, and early parenthood.
- Integrate evidence-based birth education with advanced training in hypnotherapy, counselling skills, breastfeeding support, and birth biomechanics, offering a holistic and inclusive approach to perinatal wellbeing.
- Facilitate group and private classes, both in-person and online, adapting content and delivery to meet the diverse needs of families.
- Provide individual emotional support and guided relaxation sessions to help clients release fear, build confidence, and develop positive birth mindsets.
- Collaborate with a network of other industry professionals to enhance course content and promote joined-up care.
- Manage all areas of business operations including marketing, bookings, finance, social media, and community outreach to grow brand awareness and maintain full class attendance.
- Develop professional resources, workbooks, and online materials for use by clients and partner practitioners.
- Uphold high standards of professionalism and confidentiality
- Deliver talks, workshops, and community events promoting positive, informed birth choices and perinatal wellbeing.
- Maintain continuous professional development through further study, supervision, and networking within the perinatal and holistic health community.
Bank Health Care Assistant
Shrewsbury and Telford NHS Trust
2015.09 - 2019.11
- Worked flexibly across a wide range of hospital wards, clinics, outpatient departments, and A&E, adapting quickly to different clinical environments and team dynamics.
- Supported the multidisciplinary team in delivering high-quality, compassionate patient care in line with Trust policies and NHS standards.
- Assisted with personal care, mobility, observations, patient monitoring, and documentation, ensuring comfort, dignity, and safety at all times.
- Maintained accurate patient records and contributed to smooth communication between nursing, medical, and administrative staff.
- Responded calmly and effectively in fast-paced and high-pressure environments, including emergency and acute settings.
- Provided emotional reassurance and empathetic support to patients and families during challenging or distressing situations.
- Complied with infection prevention and control, confidentiality, and safeguarding protocols at all times.
- Supported clinical teams with administrative and clerical duties, including data entry, filing, and coordination of appointments.
- Participated in ongoing professional development, maintaining up-to-date training in mandatory healthcare competencies.
Events, Marketing and PR Coordinator
Infinity Financial Planning
2011.01 - 2014.08
- Head-hunted and appointed following prior collaboration with company directors to support in a new strategy focused on increasing client engagement through financial seminars, workshops, and events.
- Took full responsibility for planning, coordinating, and delivering a series of high-impact client and corporate events, from concept through to execution.
- Oversaw all event logistics, marketing, and promotional activity, ensuring each event aligned with the company’s brand and business objectives.
- Supported the company rebrand, helping develop a consistent visual identity, marketing materials, and communications strategy.
- Worked alongside MD and external PR and Marketing companies to coordinate the company rebrand and annual marketing plan, coordinating campaigns and measuring outcomes.
- Represented the company professionally at client events, building relationships with prospective and existing clients to generate new business opportunities.
- Liaised daily with internal departments and external partners, including venues, suppliers, and media contacts, to ensure seamless event delivery and high client satisfaction.
- Reported directly to the Managing Director, providing regular updates, feedback, and recommendations for ongoing business and event development.
Sales & Events Coordinator
Wedding, Conference, Event Venue & Golf Resort
2008.01 - 2011.01
- Acted as the first point of contact for private and corporate clients, providing warm, professional guidance from initial enquiry through to event completion.
- Conducted venue show-rounds, tailoring event proposals and packages to suit each client’s requirements and budget.
- Managed the full event coordination process, liaising with internal departments and external suppliers to ensure seamless delivery and exceptional customer experience.
- Handled all telephone, email, and in-person enquiries, maintaining a high standard of service and professionalism.
- Produced clear, accurate correspondence, booking confirmations, and function sheets, ensuring all event details were correctly communicated to operational teams.
- Maintained meticulous records and updated event management systems to track progress, payments, and post-event feedback.
- Collaborated closely with the sales and catering teams to achieve venue occupancy and revenue targets through proactive client relationship management.
Hospitality worker
Various Employers
2004.09 - 2008.01
- Began career in hospitality after achieving a BTEC National Diploma in Hospitality & Business Management, gaining practical experience across several well-respected local venues.
- Progressed to a Supervisor role at ASK Italian (Shrewsbury), managing shifts, supporting staff, and maintaining high standards of customer service and operational efficiency.
- Worked as a Holiday Representative for Thomas Cook / Club 18–30, spending summer seasons abroad organising group excursions, delivering welcome meetings, and ensuring guests received excellent service and entertainment.
- Regularly exceeded sales and customer satisfaction targets, contributing to “Resort of the Year” recognition.
- Between travel seasons, worked across local restaurants and event services including Jenny’s Catering (outside catering) and Tipples Mobile Bars, supporting weddings and large-scale functions.
- Built a strong foundation in customer care, teamwork, communication, and event delivery within high-pressure, fast-paced environments.
Education
BTEC National Diploma - Hospitality & Business Management
Shrewsbury College Of Arts & Technology
2004.09 - 2006.09
GCSEs -
Mary Webb School And Science College
1999.09 - 2004.09
Skills
- Written and verbal communication
- Telephone etiquette
- IT literacy: Microsoft Office
- CRM and booking systems
- Data confidentiality and record-keeping
- Information governance awareness
- Enquiry triage and management
- Front-of-house presence
- Scheduling and diary management
- Event coordination
- Team collaboration
- Proactive initiative
- Clinical systems proficiency
Certification
Hypnotherapy and NLP training
Breast Feeding Training
Birth Biomechanics Course - The Serenity Doula (2023)
Love Your Birth Hypnobirthing Practitioner accreditation and CPD Course (2023)
Hypnobirthing Practitioner Certification (KG Hypnobirthing) (2020)
Certificate in Reiki Level 1 (2014)
References
References available upon request.
Timeline
Hypnobirthing Practitioner/ Birth Educator
Owner / Founder ABC Hypnobirthing
2021.01 - Current
Bank Health Care Assistant
Shrewsbury and Telford NHS Trust
2015.09 - 2019.11
Events, Marketing and PR Coordinator
Infinity Financial Planning
2011.01 - 2014.08
Sales & Events Coordinator
Wedding, Conference, Event Venue & Golf Resort
2008.01 - 2011.01
Hospitality worker
Various Employers
2004.09 - 2008.01
BTEC National Diploma - Hospitality & Business Management
Shrewsbury College Of Arts & Technology
2004.09 - 2006.09
GCSEs -
Mary Webb School And Science College
1999.09 - 2004.09