Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jenna Hirst

Worcester,Worcestershire

Summary

Dedicated professional with expertise in empathy and active listening, clear communication, and risk assessment. Skilled in group facilitation and building therapeutic relationships with children, adolescents, and families. Proficient in social media account management, minute-taking for meetings, and Microsoft Office applications. Demonstrates resilience in managing sensitive situations and advocates for young people within care planning discussions. Career goals include enhancing community engagement through effective communication strategies.

Overview

12
12
years of professional experience
8050
8050
years of post-secondary education

Work history

Access Hub Practitioner

Onside Advocacy
Worcester, Worcestershire
04.2025 - Current

TUPE process from Herefordshire and Worcestershire health and care nhs trust to Onside Advocacy. Similar job role to the one I was doing within the Nhs.

Assistant practitioner

Herefordshire and Worcestershire health and care
Worcester, Worcestershire
07.2019 - 04.2025
  • Supporting children and adolescents experiencing a range of mental health difficulties such as anxiety, depression or low level self-harm,
  • Delivering low-intensity interventions (guided self-help, psycho-education, coping strategies) based on evidence-based models like Cognitive Behavioural Therapy (CBT) and Dialectical Behavioural Therapy (DBT) skills. To young people themselves aged 12-18 years via online group programmes. Multiple groups run for 6 weeks.
  • Undertaking initial assessments and contributing to care plans under supervision of senior clinicians.
  • Delivering low-intensity interventions (guided self-help, psycho-education, coping strategies) based on evidence-based models like Cognitive Behavioural Therapy (CBT) and Dialectical Behavioural Therapy (DBT) skills. To parents and carers of children aged 5-11 years via online group programmes. Multiple groups run for 6 weeks.
  • Offering advice, emotional support, and psycho-education to parents and families.
  • Facilitating parental understanding of their child’s difficulties and equipping them with strategies to manage and support their child at home.
  • Build positive, supportive relationships with young people, parents and carers and the wider family
  • Attending Multidisciplinary team meetings weekly to access referrals coming into the service to provide the most appropriate support for each child, young person and their family.
  • Participating in case discussions, clinical and peer supervision.
  • Liaising with schools, social care, and other services to promote a holistic approach to care.
  • Safeguarding and risk management responsibilities, including raising concerns and contributing to safety plans.
  • Creating programmes based on CBT and DBT principles which involved creating PowerPoint presentations, children and young peoples booklets, parent/carers booklets, homework tasks for them to complete between sessions.
  • Collecting, collating and sharing service user feedback.
  • Maintaining accurate, up-to-date electronic patient records on carenotes
  • Uploading assessment notes, emails, phone calls, patient attendance and safeguarding documentation
  • Tracking referrals, appointments, and outcomes
  • Filing and archiving digital documents in line with information governance policies
  • Handling telephone and email queries from service users, families, schools, social workers, and other professionals
  • Communicating with other agencies via email or phone calls.
  • Sending letters to GPs, schools, or external agencies as requested
  • Sending discharge letters to service users and/or parents/carers
  • Taking minutes during team meetings (Peer supervision, MDT meetings)

Teaching assistant in special educational needs

Worcestershire County Council
Worcester, Worcestershire
05.2013 - 07.2019
  • Offered emotional support during challenging situations whilst respecting student's personal space and emotions.
  • Participated actively in parent-teacher meetings providing updates on child's progress, strengths, and areas requiring improvement.
  • Work one-to-one or with small groups of pupils who have a wide range of needs — from autism, ADHD, and physical disabilities to speech, language, or social difficulties.
  • Adapt learning materials and approaches according to each pupil’s Education, Health and Care Plan (EHCP) or personal learning targets.
  • Reinforce lessons delivered by the teacher, helping pupils grasp concepts at their own pace.
  • Support the development of social, emotional, and communication skills.
  • Help pupils manage transitions, breaks, and unstructured times, promoting positive interactions.
  • Support pupils in managing their emotions, behaviour, and responses to situations.
  • Use de-escalation techniques, positive behaviour strategies, and sometimes personal intervention plans.
  • Offer a safe, calm presence for pupils when they feel overwhelmed.
  • Assist with pupils’ personal care needs, such as toileting, feeding, or mobility (if required).
  • Ensure pupils' safety at all times, including during physical activities, trips, or transitions around the school.

Education

Bachelor of Science - Child and Adolescent Mental Health

University of Worcester
Worcester
05.2019 - 08.2020

Foundation Degree in Arts - Learning and Support

University of Worcester
Worcester
09.2017 - 09.2019

NVQ Level 3 - Diploma for the Children and Young People’s workforce – Early learning and childcare Pathway

City & Guilds of London Institute
Worcester, Worcestershire

NVQ Level 2 - Children's care, learning and development

City & Guilds of London Institute
Worcester, Worcestershire

Level 2 - Key Skills in communication

City & Guilds of London Institute
Worcester, Worcestershire

level 2 - Key Skills in Application of Number

City & Guilds of London Institute
Worcester, Worcestershire

Skills

  • Empathy and active listening
  • Clear, compassionate communication
  • Risk assessment and safety planning
  • Group facilitation skills
  • Resilience and emotional regulation to manage distressing or sensitive situations
  • Record Keeping: Accurate documentation
  • Social Media Account Management: Oversight and content management for professional social media platforms, ensuring audience engagement
  • Minute-Taking for Meetings: Efficient and precise recording of meeting discussions, decisions, and action points, followed by timely distribution of minutes
  • Microsoft Office Proficiency: Advanced use of Microsoft Word, Excel, Outlook, and PowerPoint for document creation, email management, and presentations
  • Calendar & Scheduling Management: Effective coordination of appointments, meetings, and events, ensuring optimal time management and scheduling efficiency
  • Email Management & Correspondence: Professional handling of inbound and outbound communications, maintaining organised inboxes and timely responses
  • Document Preparation & Filing: Preparation, formatting, and systematic filing of official documents, electronically
  • Building rapport and therapeutic relationships with children, adolescents, and families
  • Effective communication with clinical staff, schools, social services, GPs, and other partner agencies
  • Advocating for the voice of the young person within care planning and MDT discussions
  • Handling sensitive conversations around mental health, safeguarding, and risk

Timeline

Access Hub Practitioner

Onside Advocacy
04.2025 - Current

Assistant practitioner

Herefordshire and Worcestershire health and care
07.2019 - 04.2025

Bachelor of Science - Child and Adolescent Mental Health

University of Worcester
05.2019 - 08.2020

Foundation Degree in Arts - Learning and Support

University of Worcester
09.2017 - 09.2019

Teaching assistant in special educational needs

Worcestershire County Council
05.2013 - 07.2019

NVQ Level 3 - Diploma for the Children and Young People’s workforce – Early learning and childcare Pathway

City & Guilds of London Institute

NVQ Level 2 - Children's care, learning and development

City & Guilds of London Institute

Level 2 - Key Skills in communication

City & Guilds of London Institute

level 2 - Key Skills in Application of Number

City & Guilds of London Institute
Jenna Hirst