Jenna Glover

• Assisted in clinical procedures, including examinations, fillings and extractions.
• Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
• Greeted patients and helped with completing intake and consent forms.
• Carried out varied chairside support procedures while keeping patients calm and comfortable.
• Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
• Helped to close surgery, treatment rooms and reception area at end of day.
• Sanitized equipment, cleaned exam rooms and restocked supplies after each patient procedures.
• Replenished sundries and ordered low-stock items.
• Maintained accurate medical and dental records by documenting important patient data in various dental software's.
• Supported dentists performing complex oral procedures with attentive assistance.
• Accurately and efficiently decontaminated and sterilized dental devices for continued hygiene compliance.
• Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
• Sterilized dental tools and instruments between patients, maintaining impeccable hygiene standards.
• Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
• Assisted fellow staff in additional duties for continued smooth running of practice operations.
• Answered client queries regarding charges and payment options.
• Reported faulty or poorly functioning tools to maintain high quality equipment.
• Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
• Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
• Explained dental procedures and reassured patients ahead of treatment.
• Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
• Provided excellent patient care from arrival to treatment completion.
• Supported seamless patient journey by manning reception area and taking bookings.
• Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
• Advised patients on post-operative pain relief based on complexity of dental work completed.
• Prioritised patient comfort, maximizing client retention and satisfaction.
• Delivered compassionate care and support to patients to alleviate anxiety and stress.
• Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
• Consistently arrived at work on time and ready to start immediately.
• Created and maintained displays and signs.
• Received and processed stock using inventory management system.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Replenished stock and processed deliveries to maximize product availability.
• Successfully delivered on tasks within tight deadlines.
• Displayed energy and enthusiasm in fast-paced environment.
• Managed on-site evaluations, internal audits and customer surveys.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and organised to uphold professional office reputation.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Created agendas for meetings, prepared materials and took detailed notes.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Took and communicated messages to minimize interruptions to staff workflows.
• Answered numerous telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Maintained reception area stock of important forms and brochures.
• Received payments and updated balances in computer.
• Handled office petty cash and maintained flawless records.

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