Jenna Coughlan
Leicester,Leicestershire
Summary
I am a dedicated professional with a strong foundation in communication skills, problem-solving, and leadership. I am a reliable and trustworthy person, effective and efficient in all of my endeavours. I have excellent verbal articulation and strong written communication. I am known for being patient & compassionate. I have excellent proactive follow-up behaviour, ensuring attentive customer service and calmness under pressure. I have empathy understanding, courtesy and good manners, this extends to good telephone manners. I excell at team building and I am resourceful. I am committed to career growth by leveraging time-management to achieve my organisational goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Support worker
Queens park care home.
Leicester, Leicestershire
01.2011 - 12.2015
- Prepared nutritious meals that met special dietary needs of clients.
- Supported daily living skills training which increased client self-sufficiency.
- Assured safety measures were met to prevent falls or accidents.
- Assisted with mobility issues enabling easier movement around the home.
- Encouraged social integration by facilitating community involvement opportunities.
- Provided companionship during outings contributing to an active social life for clients.
- Provided transportation for medical appointments, ensuring timely arrival.
- Actively listened to client concerns thus creating a comforting environment.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Helped achieve patient independence through guided tasks and activities.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Participated in regular team meetings, enhancing quality of care provided.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assisted in maintaining a clean environment for improved client health.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Sales assistant
Greggs
Dartford, Kent
01.2003 - 05.2008
- Utilised excellent communication skills to provide detailed product information.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
GCSEs - English, maths, science
Mary Linwood
Leicester 09.1997 - 06.1999
GCSEs - English, maths, science
Riverside community college
Leicester 09.1999 - 07.2002
Skills
- reliable and trustworthy
- Effective verbal articulation
- Patient attitude
- Proactive follow-up behaviour
- Empathy understanding
- Telephone manners
- Courtesy etiquette
- Time-Management prowess
- Strong written communication
- Attentive customer service
- Friendly and polite demeanour
- Calm under pressure
- Communication skills
- Problem-solving
- Team building
- Leadership
- Resourcefulness
Affiliations
- Reading
- swimming
- walking my dog
- Writing
- Movies
- Interior design
Accomplishments
I recently undertook a peer support course and upon passing my tutor personally called me and told me she was blown away by answers and most professionals in mental health would not of answered so eloquently and with so much compassion. The tutor asked my permission to use some of my answers in the upcoming classes she was teaching. This made me proud.
Certification
Level 3 peer support in mental health
Timeline
Support worker
Queens park care home.
01.2011 - 12.2015
Sales assistant
Greggs
01.2003 - 05.2008
GCSEs - English, maths, science
Riverside community college
09.1999 - 07.2002
GCSEs - English, maths, science
Mary Linwood
09.1997 - 06.1999