Jenna Barnes

Began as a team member providing customer service towards members of the general public before being promoted several months to team lead after my start date.

Experience leading a team to provide prompt and positive support to customers.

Always ready and eager to aid team members in their jobs and coaching my team.

Experience with handling money and back office duties.

Experience with opening and closing a store front ensuring all tasks are done and the site secure upon leaving.

Experience relating to carrying out tasks in a prompt and efficient manner,

Experience with assisting the public with matters relating to their needs such as appropriate advice regarding items they came seeking.

Experience with handling concerned or agitated customers and diffusing the situation as much as possible from my end, offering advice on how to get further help as needed.

Provided competent and continued customer service, always ready to help when needed, going above and beyond to find items where possible for customers when not carried by our sales floor.

Always took into consideration potentials such as limited budget, pre-existing issues relating to medicines and sensitivity or allergic reactions to specific ingredients and what products to avoid.

Always made every effort to provide a comforting and positive experience for customers, to ensure they leave feeling supported and reassured.

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Handled delicate situations relating to the ongoing care and support of high dependency individuals.

Provided person centred support towards those under my care, while attempting to ensure they continued a high quality of life.

Cared for individuals at the end of their life with dignity and respect, never shying away from a difficult task or an emotionally taxing moment for my own comfort, when they required my support.

Aided in the continued support of individuals with high dependency needs, including advanced stages of dementia and capacity affecting conditions such as schizophrenia and PTSD.

Worked effectively as a team with my fellow care assistants and nursing staff to provide prompt and efficient person-centred care.

Handled the maintenance of stock levels and ordering of necessary continence aids and nursing support equipment.

Maintained open communication with visiting family to ensure that the needs and wants of their loved ones were adhered too whenever possible.